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Holiday Inn Express Richmond I-64 Short Pump Area

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Holiday Inn Express Richmond I-64 Short Pump Area
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147 Reviews from our TripAdvisor Community

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Showing 145: English reviews
New Jersey
Reviewed 3 weeks ago

I would awarded this 3.5 stars/circles if possible, but I'll fall on the high side of my scoring because it's a modern, well located hotel ... and our room was quiet despite having two or three youth soccer teams spending the night while we were there. While I generally like HIEs, I have found their quality varies considerably throughout the...

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Helpful?
Thank Travelingman16
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for taking the time to review our hotel! We are happy to know you enjoyed our quiet rooms and delicious breakfast We hope to see you again the next time you visit our area. Safe Travels! Regards, Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven, Inc.

New York City, United States
Reviewed 4 weeks ago

Average hotel that is in desperate need of deep cleaning. or will go downhill fast! Front desk staff was alright. They didn't seem to want to be there and were not present. Lauren was nice enough. Ashley was friendly and remembered me from the night before when I made my reservation on the phone. Room a bit dusty and the...

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Helpful?
Thank Anthony C
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you Anthony for taking the time to review your recent stay with us. We apologize that your stay fell below expectations due to housekeeping and staff shortfalls. We appreciate you letting us know so that we may address these issues with our staff and improve going forward. We hope to see you again the next time you visit our...

New York
Reviewed 11 December 2016

We travel often between New York and North Carolina and are members of the IHG Rewards Program (Holiday Inn). We have struggled finding a decent place to stay in the I-95 corridor between Washington DC and the North Carolina border. If you read the reviews of many of the IHG locations you wonder who is minding the store. We have...

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Helpful?
Thank AttnySteve
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for the five star review of our hotel! We love to hear that stay at our hotel restored your faith in the Holiday Inn Express brand, and that we are your new go-to hotel between DC and the NC border. We look forward to the next time we see you! Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express...

Atlanta, Georgia
Reviewed 13 November 2016

I recently went back to Richmond, VA and stayed at the Holiday Inn Express. Now; it's was over a year since my last stay there and while speaking with the front desk clerk I heard someone call my name......it was the Assistant General manager, Tim Patrick. It was wonderful to see his face and knowing He remembered me after all...

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Helpful?
Thank SaintMichael69
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for the five star review of our hotel! We love to hear that our staff exceeded your expectations for service. We hope to see you again soon! Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven, Inc.

Reviewed 8 November 2016

In town for business and stayed at this property. The associate that checked me in was nice and pleasant. Seemed attentive and helpful. The property is next to other properties so there are plenty of choices. The rooms was fine and the breakfast area was fine as well. Unfortunately a guest or a few guest rooms were smoking cigarettes in...

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Helpful?
Thank MikeLAKERS
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for taking the time to review our hotel! We are happy to know you enjoyed our location and the many shops nearby! We apologize for the inconveniences you experienced and look forward to seeing you again in the future! Safe Travels! Regards, Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven, Inc.

Oceanside, California
Reviewed 26 September 2016

I booked this place as we were driving into town. The price was right and it was on the west end where we wanted to stay to get up to Arlington the next day. The hotel was very clean and convenient to I-64. The beds were pretty comfy and the FOUR pillows on each bed were great. I slept well...

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Helpful?
Thank Mike S
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for taking the time to review our hotel! It is great to hear you had such wonderful stay with us! Please come again soon! Safe Travels! Regards, Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven, Inc.

Texas
Reviewed 19 September 2016

My husband stayed at this hotel for two nights in order to attend a conference. When he got up the first morning he discovered he had no hot water in the shower. He notified the front desk. The next morning he once again found he had no hot water and once again had to take a cold shower. Upon checking...

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Helpful?
Thank janal123
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for taking the time to share your husband's experience at our hotel. We have not been able to locate your husband's stay based on the limited information we are provided from TripAdvisor. Sometimes if guests turn on the water without pulling up on the handle, the water will seem cooler. But, if this is brought to our attention,...

Reviewed 18 September 2016

The room was large enough for my growing family of 3 to sleep comfortably in the king size bed and well cleaned. The TV was easily large enough to see from the bed. The bathroom was very clean and fully stocked with fresh towels, soap and other items. Everything included with the room functioned well!

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Helpful?
Thank Hunter W
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for the five star review of our hotel! We love to hear that you had a comfortable stay with us! Please come again soon! We wish you safe travels, and we hope to see you again soon. Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven, Inc.

Raleigh, North Carolina
Reviewed 8 September 2016 via mobile

First off this hotel is 3 1/2 - 4 miles away from Short Pump. There are many hotels near Short Pump this one is NOT one of them. Staff is excellent, beds were comfy. Looks like they are going through some updates since mattresses were piled out the back door. Fine for a one night stay, but if you want...

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Helpful?
Thank orreo5859
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for taking the time to review our hotel. We are happy to hear that our friendly staff and comfortable beds exceeded your expectations during your stay. We apologize that you felt our 3 mile distance is too far from the mall. We are the closest HIE to Short Pump, and we pride ourselves on offering guests an affordable...

Charleston, South Carolina
Reviewed 15 August 2016

My experience was typical of what I have come to expect of HI Express. The room was clean, and check-in was very quick. The hotel is located right off I-64 in a suburban area. The hotel itself was quiet, though it appeared to be very full based on the parking lot. However, we heard no noise and got a good...

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Helpful?
Thank SEB8536
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for taking the time to review our hotel! We are happy that you got a good night's sleep and your overall stay was great! Thank you for the feedback on our breakfast. We look forward to serving you the next time you are in the Richmond Area! Sincerely, Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Whether you travel for business or pleasure, the Holiday Inn Express Richmond I-64 Short Pump Area hotel near Innsbrook is here to provide you with the quality, comfort and security that you need. Conveniently located off of I-64 in Richmond's West End, we are near fine restaurants, malls and leisure attractions. You'll have room to work, relax, and make the most of your stay. Amenities, such as wireless high-speed Internet, a fitness center, plush towels, and luxurious bedding mean every night is a great night. Every day starts right with our hot delicious Express Start breakfast. ... more   less 

Additional Information about Holiday Inn Express Richmond I-64 Short Pump Area

Address: 9933 Mayland Drive, Richmond, VA 23233
Region: United States > Virginia > Richmond
Price Range: £86 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Richmond I-64 Short Pump Area 2.5*
Number of rooms: 113
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Travelocity, Priceline and TripOnline SA so you can book your Holiday Inn Express Richmond I-64 Short Pump Area reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Richmond - i64 At Innsbrook Hotel Richmond
Holiday Inn Richmond
Richmond Holiday Inn
Hotel Style:
#19 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Richmond I-64 Short Pump Area staff and other travellers.
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Questions? Get answers from Holiday Inn Express Richmond I-64 Short Pump Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the highest floor.”
 of 5 bubbles Travelingman16, 30 Dec 2016 | Read review
“For families looking for a bathtub for the kids, it is a handicap accessible tub. If you don't need that, the shower is a better choice!”
 of 5 bubbles 472hunterw, 17 Sep 2016 | Read review
“Holiday Inn is the perfect place to stay for a great night's sleep”
 of 5 bubbles HorseyCowMulePig, 1 Jun 2016 | Read review
“Room 134 is very spacious and quiet and conveniently located next to the side entrance”
 of 5 bubbles mattn118, 3 May 2016 | Read review
“Make sure the central fan is fixed or forget this hotel.”
 of 5 bubbles ndgsusan, 20 Apr 2016 | Read review
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