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WoodSpring Suites Richmond West

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WoodSpring Suites Richmond West
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19 Reviews from our TripAdvisor Community

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Showing 19: English reviews
Washington DC, District of Columbia
Reviewed 13 September 2016

The first thing I noticed and appreciated about the hotel was the cleanliness and security of it. The next thing I noticed and appreciated about it was the courteous and accommodating front desk staff, to the very friendly and very hard working, housekeeping and maintenance staff. The next thing I noticed and greatly appreciated about it was the credits a...

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Helpful?
Thank LadyL0ver
Richmond_West_GM, General Manager at WoodSpring Suites Richmond West, responded to this review

Thank you for taking the time to share your positive experience with us. We are delighted that you enjoyed your stay, and hope that you will have an opportunity to stay with us again in the future. Kind Regards, Chris Clark, General Manager

Reviewed 1 September 2016 via mobile

We stayed for a week, excellent service and had no problem getting a bedroom. Clean and all appliances work great, you feel safe and secured here! I recommend this place if you need a place to stay long term, rates are great too.

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1Thank Mileouskic
Richmond_West_GM, General Manager at WoodSpring Suites Richmond West, responded to this review

Thank you for taking the time to share your experience with us. We strive to provide safe, clean, and comfortable accommodations and excellent service, and are delighted that we were able to deliver on that goal for you. We hope that you will have an opportunity to stay with us again in the future. Kind Regards, Chris Clark General Manager

Richmond, Virginia
Reviewed 31 May 2016 via mobile

I needed a hotel to place my family while they were in town for a graduation and honestly this wasn't my first choice. To make a long story short they were impressed and so was I. Their room was clean, friendly staff, overall a great experience!

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Helpful?
Thank DrJohnson80
Richmond, Virginia
Reviewed 20 November 2015

I made the reservation through the call center. After waiting so long for the front desk he couldn't pull up my reservation and tried to charge me different rate. I called again the reservation call center again and I got the confirmation number. And, he couldn't pull it up. The guys name is Matthew M.. I call the reservation center...

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Helpful?
2Thank moktar Z
WoodSpringHotels, Guest Relations Manager at WoodSpring Suites Richmond West, responded to this review

Hi, Moktar Z. We regret to hear you had such a poor experience with our contact center and with communication between the contact center and the front desk. It sounds like a need for training on both sides and we apologize. We know this is a late response but we will follow up and assure that we care about you,...

Richmond, Virginia
Reviewed 20 October 2015

You would think that when you walk into a place of business and your greeted by desk clerk, maintenance guy (whom seems to do nothing), manager of the property, and or housekeeper you would get a warm hello or even a smile! NOPE ... I had been staying at this hotel for quite sometime maybe 4-5 months the manager RUDE!...

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5Thank Irateextendedstay
WoodSpringHotels, Public Relations Manager at WoodSpring Suites Richmond West, responded to this review

We are sorry to hear that your experience with us was less then ideal. It is important to us that all of our staff treats all guests in a welcoming and comforting manner. We are sorry you did not feel that. Thank you for your feedback.

Richmond, Virginia
Reviewed 6 September 2015

I should have heeded the reviews. The manager, Pickering, is one of the rudest people I have ever met. After staying in the hotel two days, I asked her if I could use the bathroom on the 1st floor to change my slacks before leaving for work.I had just gotten a pair out of the dryer in the laundry room....

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1Thank jgtedder T
WoodSpringHotels, Public Relations Manager at WoodSpring Suites Richmond West, responded to this review

I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.

Richmond, Virginia
Reviewed 2 March 2015

We stayed here for about 2 and a half weeks. I am always ify about staying in hotels but this place completely made me feel safe, secure, and comfortable. I didnt worry about anything. Room was extremely clean did not make feel uncomfortable it felt like my own home. Laundry room is open 24/7 I was able to use it...

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2Thank Jessica M
WoodSpringHotels, Public Relations Manager at WoodSpring Suites Richmond West, responded to this review

We are thrilled to hear this, Jessica. Thank you for sharing your experience, your recommendation and we hope to serve you again.

Stuttgart, Germany
Reviewed 24 July 2014

I'm a road warrior and was looking for a 1-3 month place to stay in Richmond while I worked a gig. The advertised price is awesome, and it is very appealing to have a small, clean simple place with a kitchen. The problem is that the room charges do not match the advertising. The rate is advertised as $280/wk, but...

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7Thank Roy M
WoodSpringHotels, Public Relations Manager at WoodSpring Suites Richmond West, responded to this review

We are sorry to hear that you experienced some issues with billing. Our goal is always to provide an extended stay hotel at a fair price. We are sorry to hear we fell short of your expectations.

Richmond, Virginia
Reviewed 4 February 2014

It was suggested to me that I stay at the Value Place Richmond West until my apartment was ready because it was affordable. And that is a correct statement. It is affordable but it's affordable in the same sense as when you buy a stripped down (or base model) automobile with no amenities. The rates will lure you in but...

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4Thank Russ T
WoodSpringHotels, Public Relations Manager at WoodSpring Suites Richmond West, responded to this review

We are sorry to hear, Russ, that your business model was not a good fit for you. We do our best to balance amenities and affordability. Since your stay in 2014, we have made some changes and will continually progress in the right direction. We do hope you will give us another try.

Richmond, Virginia
Reviewed 25 January 2014 via mobile

I check the police reports monthly and this place has a number of police calls every month and frequent arrests of tenants for heroin opiates possession. Crime in the surrounding neighborhoods have also increased since it's opening. Stay away.

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10Thank LostChi
WoodSpringHotels, Public Relations Manager at WoodSpring Suites Richmond West, responded to this review

We do not allow or condone criminal activity in our hotel or on our property. Our job is to create a clean and welcoming environment, and if you experienced an negative experience during your stay, we do apologize for that.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
Official Description (provided by the hotel)
WoodSpring Suites Richmond West (formerly Value Place Richmond West) is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Limited front desk hours - use a courtesy phone in the lobby or guest room for 24/7 guest support (including check-in) from our friendly staff. ... more   less 

Additional Information about WoodSpring Suites Richmond West

Address: 6900 W Broad St, Richmond, VA 23230-1708 (Formerly Value Place Richmond West)
Region: United States > Virginia > Richmond
Price Range: £37 - £68 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — WoodSpring Suites Richmond West 2.5*
Number of rooms: 121
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Questions & Answers

Questions? Get answers from WoodSpring Suites Richmond West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In a walking distance you can find better service and better experience overall”
 of 5 bubbles m0ktarz, 20 Nov 2015 | Read review
“Stay somewhere else - anywhere else would be better”
 of 5 bubbles jgteddert, 6 Sep 2015 | Read review
“I love the city so the view towards broad st at night is very nice”
 of 5 bubbles jessicamS4420WW, 2 Mar 2015 | Read review
“Do not expect to be charged the advertised rate. Watch for unauthorized charges to your credit card. Do not expect the corporate office to be able to help you resolve unethical billing by the local hotel.”
 of 5 bubbles LK0162, 24 Jul 2014 | Read review
“Rooms facing the front near the entrance ARE NOT QUIET. And you hear every guest or employee that walks in front of your window talking REGARDLESS of what time of the day or night it is. There is no pool or fitness center. The laundry is a challenge. You'll end up washing your clothes twice because of the poor quality of the washers.”
 of 5 bubbles 204russt, 4 Feb 2014 | Read review
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