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Rode around the block a couple of times before I found the hotel; poor signage. Pulled into the dead end street behind multiple cars. Finally found the parking valet. He was dressed in disheveled street clothes so he was difficult to locate. The front door...More
2 Thank travelerfromthesouth
Response from JOSEPH S, Public Relations Manager at Fairfield Inn & Suites Atlanta DowntownResponded 16 April 2015
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Atlanta Downtown.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen...More
Dominique, guest service agent I just want to publicly say kudos to you on your excellent display of customer service. I've been in the hospitality industry for over 16 years so I automatically target in on the quality of service I receive when I'm staying...More
The staff went above and beyond and they were quick to resolve most of the issues that I had in my room. However the issues do have to bring my rating from a 4 to a 3. My AC didn't work which made for a...More
The photos on the Marriott website make this place look great when in reality the imperfections have either been patched, painted, or just left open and exposed. I was very surprised to check-in to this property and discover the lack of care the property had...More
Pros: 1) From the Car Attendant, Front Desk Staff to the random staff you pass in an elevator or hallway...they were all professional and courteous. 2) Comfortable bed.
Cons: Neighborhood is definitely sketchy at best (Enjoy the free shuttle within two miles, but I feel...More
We did not walk anywhere, the shuttle at the hotel was a good perk. Was not too sure about the area where the hotel is located, but as said previously, there were a lot of police around. If it is a male asking this... More
We did not walk anywhere, the shuttle at the hotel was a good perk. Was not too sure about the area where the hotel is located, but as said previously, there were a lot of police around. If it is a male asking this question I would say it is probably safe, a female I would have concerns. I would not go out alone in this area as it seemed hard to get your bearings. The shuttle is so easy, and when you want to go back to the hotel, it takes them about 5 minutes to pick you up. If this is your first time, I would use the shuttle, so easy.