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All reviews the club lounge retractable roof self parking third floor bell staff southern hospitality indoor pool the entire staff downtown area olympic park georgia aquarium fandangles shirley andre conference bellman dragon
You can ask staff or management to do something 100 times here and you won't have much luck. You can go out at 0800 in the morning and arrive back atv1800 in the evening and still your room won't be made up. You can complain...More
This hotel is really beautiful! Especially the indoor pool and garden area. We stay here every year for the Days Of The Dead convention and always have a great experience, especially with the hotel staff. They are always friendly, welcoming and go above and beyond...More
4 Thank DarkfallGA
Response from SheratonATL_Downtown, Guest Relations Manager at Sheraton Atlanta HotelResponded 8 February 2018
Dear Sally E,
Thank you so much for choosing the Sheraton Atlanta and giving the time to give us some feedback! Please accept our apologize to the inconveniences you face in our restaurant. With large conferences, we try our best to schedule accordingly and it...More
We arrived at 5 pm and our room wasn't ready. The front desk attendant said "they always do the suites last" which doesn't make sense me. He advised us it might be another hour so he took a cell phone number and said he would...More
Within 30 minutes of arriving an employee stole items from our luggage while it was locked in the secure valet storage room. Not a great start to a weekend.
A member of the security team was excellent and he was able to locate the incident...More
The bathroom was clean. The bed was fine. The Gym was actually very good. BUT, when the AC has only two settings, very hot or off, the room was almost inhospitable. I only stayed a night, so I didn't ask for a new room, but...More