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Sheraton Suites Galleria Atlanta

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Sheraton Suites Galleria Atlanta
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553 Reviews from our TripAdvisor Community

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Showing 541: English reviews
A TripAdvisor Member
1 review
Reviewed 2 February 2015 via mobile

I had high hopes for this establishment. Being a well known hotel chain for great service, that's what I expected. I was throughly let down. As I was traveling for buisness, I was using a company card, of which they gave me issues and still tried to make me pay with a personal card, after many attempts to inform them...

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Thank A TripAdvisor Member
Chris P, Manager at Sheraton Suites Galleria Atlanta, responded to this review

Dear valued guest, we appreciate you sharing your experience with us. We are pleased to hear you enjoyed the room, however, we are disappointed that you did not receive the level of service we are known for. Please know that we will share your experience with our department heads in order to correct our shortcomings. There is no valid excuse...

Reviewed 24 January 2015

This place is pitiful. The staff was nice except Joy Heller. She's very rude and unprofessional. I've never experienced such horrible customer service in my life. Aside for my bad experience with her, they were roaches in my room

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Helpful?
Thank lilianachiros
chrispW9130YF, Manager at Sheraton Suites Galleria Atlanta, responded to this review

Dear lilianachiros, we appreciate your review and we are very sorry for the poor customer service and bad experience you had. We share your review with our team and look into your concerns. We would like to make it right for you and provide you with the experience you deserve.

Reviewed 19 January 2015

Thank you to everyone at the Sheraton. I stayed here for four nights with my daughter, her two friends and their mom too. We got a king/double suite with adjoining bathroom which gave each family some privacy. The hotel is undergoing some renovations and they created a restaurant and bar area out of a large conference room. What I am...

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Helpful?
Thank Mbb423
chrispW9130YF, Manager at Sheraton Suites Galleria Atlanta, responded to this review

Dear Mbb423, there isn’t anything better than knowing that our guests’ plan on coming back. We try our best everyday to provide our guests with the experience they deserve. Your positive and motivating comments will be passed along to our team. We will be waiting for your return!

UK
Reviewed 17 January 2015

First the positives - really well equipped, comfortable, spacious rooms for a really reasonable price. But it was let down by universally poor service. Check in was by a couple of women who were nice and chatty but frankly it was more like they were dealing with their Facebook friends rather than paying customers. It took a while and they...

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Helpful?
Thank skoyen89
chrispW9130YF, Manager at Sheraton Suites Galleria Atlanta, responded to this review

Dear skoyen89, we would first like to apologize for the unacceptable approach from our team. We will look into the process of doing things to prevent this from happening again. We will make sure that this does not happen again. Our guests deserve a relaxing experience.

Reviewed 16 January 2015

Worst stay anywhere in my life. The manager is less than helpful and very defensive if they'll actually speak to you face to face. They seem scared of the guests the manager does not return phone calls or does not come out from hiding in his office Chris Pope and dawn Murray, the woman is even worse. If you ask...

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Helpful?
Thank Hotelreviewerin
chrispW9130YF, Manager at Sheraton Suites Galleria Atlanta, responded to this review

Dear Hotelreviewerin, we thank you for taking the time to comment on your recent stay with us. Your feedback is extremely important to us and we take it very seriously. Our guest’s level of satisfaction is our goal and it seems we have fell short. All of your comments will be passed along to our team for further evaluation.

Reviewed 14 January 2015

Our water smelled awful. Like diesel fuel. Made bathing and brushing teeth horrible. I was offered nothing more than a less than heartfelt apology. Paying for parking was fine with me, but at a luxury hotel like this one should be, paying for internet at $10 per DAY? Completely unacceptable. The room was nice and very spacious and the safety...

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Thank Gatravelbus
chrispW9130YF, Manager at Sheraton Suites Galleria Atlanta, responded to this review

Dear Gatravelbus, we appreciate your comments on your recent stay. We would like to apologize on behalf of our team for the poor response in regards to your concerns. This is not the norm at our property we try and make all of our guests experience the best. Your feedback helps us improve to make everyone’s experience a good one.

Madison
Reviewed 6 January 2015

Stayed here two times in the last month, and was very happy with the location, cleanliness, food, sleep, HVAC, etc. Morning breakfast in club was good. The parking ramp is in rough shape, but if you can overlook that, it is a nice place.

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Helpful?
Thank ClickTheGeek
chrispW9130YF, Manager at Sheraton Suites Galleria Atlanta, responded to this review

Dear ClickTheGeek, thank you for choosing our hotel out of many in the area. Your loyalty and positive feedback our what keep us motivated to provide the best customer service. We hope we can continue to have you back!

Norcross, Georgia
Reviewed 6 January 2015

We paid extra to stay on a club floor and use the club room and it was worth the extra fee. Here were the positives: very friendly cleaning staff, nice decorated rooms, convenient location, and good value for a suite. Here are some areas to improve: no need to charge for parking in that part of town (it's not downtown...

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Helpful?
Thank hudsons4china
chrispW9130YF, Manager at Sheraton Suites Galleria Atlanta, responded to this review

Dear hudsons4china, we thank you for taking the time to give us your feedback on your recent stay. We are very happy to hear about all the positives of your trip. Your comments regarding the areas to improve will be passed along to our management team for further evaluation. We hope to have you back in the near future.

Hillsborough, North Carolina
Reviewed 2 January 2015

Stayed here for a mini-family reunion and some in-town functions. Loved the living room/den space in each of our 2 rooms, which allowed our family members to snack, talk, play cards, or watch TV. Joy at the front desk was incredibly helpful when we had a room problem. Management was very responsive when we had room service questions. Good value...

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Helpful?
Thank Chris E
chrispW9130YF, Manager at Sheraton Suites Galleria Atlanta, responded to this review

Dear Chris E, thank you for taking a moment to share your experience with us. We are pleased to hear that the rooms were accommodating for your family and you. Our team member Joy will definitely receive the great compliments. We look forward to your return.

Clive, Iowa
Reviewed 28 December 2014

This Sheraton Suites was a very nice place to stay overnight on a recent drive to Florida. The staff was extremely friendly, and the location is excellent (right at the intersection of I-75 and the Atlanta Beltway, on the northwest side of town). There is shopping right out the back door, and a number of fine restaurants within a mile...

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Thank golfer031
chrispW9130YF, Manager at Sheraton Suites Galleria Atlanta, responded to this review

Dear golfer031, thank you for choosing our hotel. We are delighted to hear about your nice stay with us even though it was just overnight. We hope that you will be back for longer next time!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Suites Galleria Atlanta is adjacent to Cumberland Mall, Cobb Galleria Convention Centre, and Cobb Energy Centre. Our hotel has 4,000 sq ft of meeting space, accommodating up to 200 guests. ... more   less 

Additional Information about Sheraton Suites Galleria Atlanta

Address: 2844 Cobb Pkwy SE, Atlanta, GA 30339-3113
Region: United States > Georgia > Atlanta
Price Range: £102 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Galleria Atlanta 3.5*
Number of rooms: 278
Reservation Options:
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Also Known As:
Sheraton Suites Galleria Atlanta Hotel Atlanta
Sheraton Hotel Galleria Atlanta
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#78 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Galleria Atlanta staff and other travellers.
2 questions
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Fort Wayne, Indiana

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Questions? Get answers from Sheraton Suites Galleria Atlanta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The elevator may be a bit tricky at first”
 of 5 bubbles brookef385, 27 Feb 2017 | Read review
“King rooms have a separate living area!”
 of 5 bubbles X770LYstevem, 14 Feb 2017 | Read review
“Do not stay here”
 of 5 bubbles andreh517, 25 Jan 2017 | Read review
“There's a breezeway that leads to the Cobb Galleria where conventions are held. You have to leave the hotel to get to the breezeway.”
 of 5 bubbles cws_design, 22 Jan 2017 | Read review
“I was in a suite...it was lovely!”
 of 5 bubbles hardins08, 17 Jan 2017 | Read review
5 of 5