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Hostal La Familia

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07/05/2017 08/05/2017
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Hostal La Familia
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44 Reviews from our TripAdvisor Community

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Showing 14: English reviews
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Reviewed 1 week ago

We stayed 3 nights in 2 rooms in this casa. Our hostess was fab! She was so helpful and friendly! Rooms were clean and functional. We loved the outside terrace! The casa is a 10 minute walk into central Cienfuegos. We had the breakfast and evening meal which were great value and plentiful! We had a great stay! Gracias hostal...

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Helpful?
Thank lottsnewman
Miguel Elias H, Propietario at Hostal La Familia, responded to this review

Thank you very much for your opinion and for taking part of your time for it. It is our duty as well as a pleasure to attend to the clients so that they can spread their estacias in the beautiful city of the sea cienfuegos and our hostel Your opinion will help us improve

Zeist, The Netherlands
Reviewed 3 weeks ago

We stayed here one night with four people in two rooms. A downside was that although we had a reservation, two of us were put in a room in a case across the street because the rooms of the hostal were occupied. The circumstances of the room in this casa (sister of the owner) were a bit less than in...

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Helpful?
Thank Wouter_Schakel
Miguel Elias H, Propietario at Hostal La Familia, responded to this review

Thank you for taking the time to give an opinion of our hosta, sorry for any inconvenience you have had during your stay in cienfuegos, but it was the only solution to see that the customers of the other room wanted another night because they felt unwell, The 20 years of experience is given very little. sorry

Lisbon, Portugal
Reviewed 4 weeks ago

Hostal La Familia was the perfect place to stay for me and three friends. We spent three nights in Cienfuegos and honestly wish we could stay longer because of Yari and Elias. The terrace is incredibly beautiful and a perfect place to unwind after a long day. As far as the location, we thought it was just great... five-minute walk...

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Helpful?
Thank Annette B
Miguel Elias H, Propietario at Hostal La Familia, responded to this review

Many thanks for your opinion that helps us to become more efficient in our work with clients, always welcome the hostel, thanks again

Menai Bridge, United Kingdom
Reviewed 19 August 2016

My partner and I stayed for two nights in June and absolutely loved the hospitality we experienced at this clean, comfortable and spacious casa in Cienfuegos. The rooftop terrace is packed with charm, with lots of nice seating and views over Cienfuegos. It's a great place for your meals and mojitos (which were fantastic - the langusta I had one...

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Helpful?
Thank andre_barras
Miguel Elias H, Propietario at Hostal La Familia, responded to this review

Thank you very much for your opinion, that commits us to do better every day or at least matener the custom Sevios we provide with much love and pleasure, all customers to visit us, thank you very much, greetings

Amsterdam, The Netherlands
Reviewed 16 June 2016 via mobile

We've stayed here for 3 nights and our stay was great! Clean room, tasty and extensive breakfast. The hostess helped us with all the tours and even washed our clothes! We can recommend this casa to everyone!

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Helpful?
Thank wouterrood
Miguel Elias H, Propietario at Hostal La Familia, responded to this review

Thank you very much for your opinion of our hostel, grabbed pleasure to serve them also this is our job, which we try to make every day better conoscan the Cuban family, Greetings

Australia
Reviewed 29 February 2016

We had booked 2 nights but arrived the first night to find they were double booked, "fortunately" they had arranged a room for us at her brothers hostal for the night - which was not enjoyable and a bit weird, but the next morning we transferred back to La Familia and all was fine. The hostal itself is pretty good,...

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Helpful?
Thank Reuben E
Miguel Elias H, Propietario at Hostal La Familia, responded to this review

Thank you very much for your opinion of our hostel, hacido pleasure to serve them also this is our job, which we try to do better every day conoscan dear family does not esposible customer cubana.Mire habece secure a reservation if there is good communication or confirmation, also also habece some client get sick and should take even that is...

Okanagan Falls, Canada
Reviewed 26 February 2016

We stayed at this casa for 5 nights. The rooms was cleaned every day but there was no water to shower early in the morning or late evening for 4 out of the 5 days that we stayed there. Every day, the owner Elias said it would be fixed but it was not. Apparently there was a leak and he...

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Helpful?
Thank tessb8
Miguel Elias H, Propietario at Hostal La Familia, responded to this review
Google Translation

Mire querido y estimado cliente su opinion se la respetamos es lo que ud malintencionamente cre nuestro servicios, ya que...

Oslo, Norway
Reviewed 17 January 2016 via mobile

We stayed at La Familia for 4 days. The room was clean, food was superb and the hospitality was extraordinary. Enjoying both mornings and evenings on the rooftop, with the beautiful view and Marias great food! Location is very central and safe. Only 2 min walk to the main streets. Thank you so much to Maria, Elias and their little...

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Helpful?
1Thank josigurd
Miguel Elias H, Propietario at Hostal La Familia, responded to this review
Google Translation

Muchas gracias por esas palabras suyas, para nostros es todo un plcer que nuestros clientes difruten su estacia en nuestro...

Farnborough, United Kingdom
Reviewed 30 September 2015

I only spent one night in Cienfuegos but this was a perfect place to stay. The family were lovely and so helpful. The evening meal was also delicious! The hostal was clean and in a good location. There was a hammock on the terrace for relaxing too.

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Helpful?
Thank Naomi C
Miguel Elias H, Propietario at Hostal La Familia, responded to this review

Thank you very much for your opinion of our hostel, grabbed pleasure to serve them also this is our job, greetings

Reviewed 16 April 2015

Stayed here for 2 nights in April 2015. Rooms were comfortable and clean but the highlight was the roof terrace where you eat breakfast.... a great sport to relax on a sunny day. Yari and Yumi who looked after us were both charming and couldn't do enough to make us feel at home. Casa is in a great location and...

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1Thank JennyGaylor

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Restaurant
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to Viazul, bed could be improved, good restaurant view, poor plumbing.”
tessb8, 26 Feb 2016 | Read review
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