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Heartland Hotel Fox Glacier

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Heartland Hotel Fox Glacier
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158 Reviews from our TripAdvisor Community

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Showing 143: English reviews
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW

I personally found this property to be conveniently located at a distance of about 5Km from the popular tourist attraction of Lake Matheson, and also did not have any bad experience with hotel rooms or staff. The breakfast offered a good variety, and the rooms offered more than what I expected to get when I choose to stay in a... More 

Helpful?
Thank Noobellar
Singapore, Singapore
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 October 2016

I would have assessed the Hotel as GOOD if there is this option. I didn't realize the photos are on the web are those old ones. The refurbished rooms are fantastic, very clean, resort style. We stayed at the ground floor which is very easily accessible to hotel reception and restaurant. It was raining all the time in Fox Glacier,... More 

Helpful?
Thank TripKnowFun
Singapore, Singapore
Level Contributor
134 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 4 October 2016

Nice old hotel with beautiful scenery. We arrived after our glacier helicopter ride, and checked-in for a night. We had our dinner at the hotel and departed the next morning. Actually, there are other activities we would like to do. Anyway, there’s always a next time. About the hotel – Room – regular size, clean & comfortable. Dinner – good... More 

Helpful?
Thank Phils00n
Christchurch, New Zealand
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 September 2016

Good old Kiwi charm and character with a touch of the modern world added, staff really great and friendly, the meals were great, a great place to stay when wanting a break from the hustle and bustle of city life, plenty to do and see around the area.

Helpful?
Thank urly58model
Melissa-A-Alexander, General Manager at Heartland Hotel Fox Glacier, responded to this review

Good morning urly58model, Thank you for taking the time to place feedback on your recent stay with us at the Heartland Hotel Fox Glacier. Lovely to hear you enjoyed your time in our little paradise of a town - we certainly are fortunate to live in such a beautiful part of New Zealand. We look forward to welcoming you back... More 

Victoria
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 15 September 2016 via mobile

What a great place to stay! This Hotel is full of character and very comfortable. Rooms were good size, everything you need in amenities and very clean. Meals were tasty & a good size, breakfast was a plentiful selection. The bar was awesome! If you are looking for a relaxed bar, pool table and open fire, this is it, a... More 

Helpful?
Thank Duzzy
Melissa-A-Alexander, General Manager at Heartland Hotel Fox Glacier, responded to this review

Good morning Duzzy, Thank you for taking the time to place feedback on your stay with us at the Heartland Hotel Fox Glacier. How amazing is our open fire place in the bar? There's nothing better on a chilly evening then to relaxing with nice beverage and while soaking up the heat. I hope to see you back again one... More 

Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 June 2016 via mobile

expectations are reasonable for a 3 star hotel. It's rather old but has been refurbished so it's clean and comfortable with working radiators. There seem to be many rooms with different sizes though. There isnt any elevators so you would have to carry your luggage up yourself however the staff will be nice to help with the bags. Wifi in... More 

Helpful?
Thank Grace T
Melissa-A-Alexander, General Manager at Heartland Hotel Fox Glacier, responded to this review

Good evening Grace T, Thank you for taking the time to place feedback on your recent stay with us at the Heartland Hotel Fox Glacier. We are thrilled to hear you enjoyed your time with us. We have 51 accommodation rooms at our property, 20 are located upstairs in our main building, the remaining 31 are located on the ground... More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 May 2016

The hotel is very much outdated. Looked like there has been a number of add on rooms about 40 years ago. Staff were pleasant, but not much they can do. Breakfast was ordinary, and again outdated. We had to sit outside the dining room as they book out the room for buses of tourists. Room's were more backpackers style than... More 

Helpful?
Thank urbantourist2015
Melissa-A-Alexander, General Manager at Heartland Hotel Fox Glacier, responded to this review

Good evening urbantourist2015, Thank you for taking the time to place feedback on your recent stay with us at the Heartland Hotel Fox Glacier. It is a shame to hear you were disappointed with your stay with us, as we are extremely proud of the diverse range of accommodation options we have available here at our hotel. If you would... More 

Travellers are raving about these Fox Glacier hotels

Houston, Texas, United States
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 April 2016

I had a single king room in the Sullivan wing, which is a newer building out back from the main hotel. The room had new, modern furnishing which was a pleasant surprise. Bathroom was good and it's a nice touch that the mirror was anti-fog. Room also included a large golf umbrella which is helpful considering the west coast of... More 

Helpful?
Thank Amy O
Melissa-A-Alexander, General Manager at Heartland Hotel Fox Glacier, responded to this review

Good afternoon Amy O, Thank you for taking the time to place feedback on your recent stay with us. I am pleased to hear you enjoyed your stay in our newly refurbished Sullivan rooms, and that dinner in our café was to your liking. I hope you had a great time on the West Coast. Kind regards, Melissa Alexander General... More 

Singapore, Singapore
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 April 2016

We stay at the ground floor. Old style hotel. We only stayed for one night. Free WiFi, maybe we are group /tour traveller. We had our dinner dinner at the hotel. The food is delicious, I strongly recommend the Lamb shank.

Helpful?
1 Thank Meichengapril
Melissa-A-Alexander, General Manager at Heartland Hotel Fox Glacier, responded to this review

Good afternoon Meichengapril, Thank you for taking the time to place feedback on your recent stay with us. Our hotel was first opened in 1928 and was built by local families who are to this day still based in Fox Glacier - a history we are extremely proud of. Great to hear you had a lovely meal in our restaurant.... More 

Atlanta, Georgia
Level Contributor
70 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 April 2016 via mobile

The hotel has tried to update bedding in the rooms, but our room had a definite mold smell or it was musty smell like an old horse barn. We actually looked up to see if it had been renovated from an old barn building (which it has not). The interior of the building is in desperate shape. Large gaps above... More 

Helpful?
Thank E S
Melissa-A-Alexander, General Manager at Heartland Hotel Fox Glacier, responded to this review

Good afternoon E S, Thank you for taking the time to place feedback on your recent stay with us. Our hotel was first opened in 1928 and was built by local families who are to this day still based in Fox Glacier - a history we are extremely proud of. The room which you were staying in was a part... More 

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Laundry Service

Additional Information about Heartland Hotel Fox Glacier

Address: 11 Cook Flat Road | P O Box 2, Fox Glacier, Westland National Park (Te Wahipounamu) 7859, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Fox Glacier
Price Range: £97 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heartland Hotel Fox Glacier 3*
Number of rooms: 167
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Questions & Answers

Here's what travellers have asked, with answers from Heartland Hotel Fox Glacier staff and other travellers.
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Questions? Get answers from Heartland Hotel Fox Glacier staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid main floor rooms. Ask for a room with a king bed.”
 of 5 bubbles l0vet0travelCalgary, 18 Mar 2016 | Read review
“not sure there is a "good" room”
 of 5 bubbles carmenwtx, 12 Mar 2016 | Read review
“Ask for a room that opens on to the balcony. They seemed to be more spacious & had baths; and the balcony area adds to the appeal.”
 of 5 bubbles tlm999, 14 Jan 2016 | Read review
“Rooms away from the pub/café are quieter”
 of 5 bubbles R0bynb, 2 Jan 2016 | Read review
“Rooms away from the carpark”
 of 5 bubbles CassHongKong_China, 28 Dec 2015 | Read review
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