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Hilton Garden Inn Albuquerque / Journal Center

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Hilton Garden Inn Albuquerque \/ Journal Center
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367 Reviews from our TripAdvisor Community

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Showing 367: English reviews
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Denver, Colorado
Reviewed 5 days ago NEW

Friendly staff with good suggestions of restaurants, tours, and directions to leave the next day. Very welcoming and friendly. We only stayed 1 night, but was impressed with the cleanliness, location, staff, and the room

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Thank Joyce A
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your 5-star Review! We are happy to hear you enjoyed your quick visit with us and we look forward to having you as our return guest soon!

West Jordan, Utah
HOTEL’S FAVOURITE REVIEW
Reviewed 19 January 2017

Our family stayed here for a funeral to attend for three nights. Service was very good. Accommodations were also very good. Price was average and comparable. Just needed a bit closer attention to the bathroom ceiling, walls and floor for maintenance. A little trouble with the TV volume, but were able to adjust to it fine, room 311. Overall, a...

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Thank Michael H
About Hotel's Favourite Review
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review of your recent stay with us. We are happy to hear that overall you enjoyed your time with us. Please know that we will be sure to look into the bathroom of your guest room to address the items you mentioned. We hope to have another opportunity to accommodate you in the future. Thank you...

Pecos, New Mexico
Reviewed 1 week ago

I've stayed at this Hilton gardens several times. The staff is well trained, act as a team and are very acomadating. Just ask if you need something and they will help you. Pick your room on the easy to use Hilton Honors app! It doesn't cost anything to sign up and points are straight forward.

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Thank Christopher W
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are happy to hear that you have enjoyed several stays with us and have found our staff to be helpful and accommodating! We look forward to having you as our return guest on your next visit to Albuquerque!

BATON ROUGE, United States
Reviewed 3 weeks ago

Great, hotel was in the area that I needed. Food was good, staff was great. I'd stay here again. The staff Josh was very helpful with places to go and where to eat which was very very nice of him. The TV was hard to get use to but was ok. I enjoyed my stay here at the Hilton.

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Thank tinadP4307RF
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your 5-star review! We are so happy that you enjoyed your stay with us and found our location convenient, our food good and our staff great! We hope to have you as our return guest in the future!

Bath, United States
Reviewed 4 weeks ago

This was my second stay at this hotel, and it was not as good as the first. The staff was not as friendly and wake up calls were not completed. However, it is a clean hotel and if I had to stay there again I would.

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Thank Gillian B
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We appreciate hearing your feedback but we are very sorry to hear that your second stay with us was not as good as your first stay with us. We will most certainly address the issues you mentioned. We hope you will consider staying with us a third time, so that we can "WOW" you with...

Farmington, New Mexico
Reviewed 21 February 2017

The noise above us happened until 1am, even though I called and complained of the noise it did not stop until 1am. The breakfast is normally on par, but the orders were not quite right and the pastries were hard. The juice containers were sticky and the wait staff spent more time drumming on counters than refilling drinks or checking...

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Thank Danille Y
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are very disappointed that you were unable to enjoy your stay with us due to noisy neighbors. In addition, we'd like to apologize for the service you received in our Restaurant during breakfast. Please be assured that we will share your feedback with the appropriate Department Managers, so that we can ensure this won't...

Albuquerque, New Mexico
Reviewed 20 February 2017

Been there three separate occasions. Each got progressively worse. Constant staff changes. They just don't seem to know what they are doing. They had a great bartender Christine who left. I can see why. There trainer was drinking at the bar instead of training. There was a mistake made at each one of my stays.

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Thank 768breanner
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are disappointed to hear that you did not receive the excellent service you have come to expect from us. We will also be looking into issue you mentioned regarding the trainer in the bar. You Can Count On Us to bring these issues to the attention of the Department Manager. We do hope you...

Huntington, United States
Reviewed 18 February 2017

The room seemed old and had a dirty smell to it. I feel that it was very over priced for the quality that I experienced.It was not what I expected to get from this brand name considering their reputation.

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Thank Lynn S
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share a review of your recent stay with us. We are very sorry to hear that you found our guest rooms outdated. While we do have the same furniture in all of our guest rooms, in the case of a "dirty smell", we would invite you to notify us during your stay so...

Poway, California
Reviewed 16 February 2017

I made a quick trip to Albuquerque to attend a memorial service for a close friend so didn't have time to do much planning. Based on the location alone, this was my first choice to get a room. Fortunately, they had one available for my time frame. Room was excellent and the staff very hospitable and efficient. I will stay...

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Thank okole1808
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your 5-star review. Please accept our sincere condolences on the loss of your close friend. We are happy that we were able to provide you a comfortable room and a convenient location for your unexpected stay with us. We look forward to welcoming you back in the future.

Fontana, United States
Reviewed 14 February 2017

I recently stayed at this hotel...again...and it has proven to be a great place to stay. The staff is welcoming and friendly, the food is great and the bar has a few local brew options. It's always clean, comfortable, and close to everything you need and right off the highway, but still quiet. I'm sure I'll be back soon...

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Thank Harold J
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your 5-Star review! We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Albuquerque / Journal Center staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Albuquerque / Journal Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Read the reviews!”
 of 5 bubbles 64michaelh, 19 Jan 2017 | Read review
“upper floors best”
 of 5 bubbles cuestaroble, 10 Oct 2016 | Read review
“Higher Floors on west side are good for watching the balloon flying from the fiesta.”
 of 5 bubbles sherryandgarryh, 5 Oct 2016 | Read review
“All rooms have great views. On one side are the mountains. On the other side views of the city.”
 of 5 bubbles LeeannD491, 14 Jul 2016 | Read review
“Suites are really nice here.”
 of 5 bubbles teresar548, 11 Nov 2015 | Read review
5 of 5