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All reviewsmary helenwafflesfront deskthe breakfast areabreakfast ladyindoor poolbreakfast servicerestaurants within walking distancefree breakfastsan antonio airportmorning breakfastgreat stayclean roomhotel is locatedevery staff memberstayed one nightminute drive
We enjoyed our stay here. The staff is friendly and the customer service was unlike any other. In particular, Mary Helen. She is so welcoming and friendly. She makes you feel like a guest in her own home. Our family felt like we were visiting...More
Mary Helen, the breakfast hostess, is one of the most genuine, energetic, and hardest working persons I have come across in the hospitality business. She takes this hotel from Good to Excellent! Overall the hotel was clean, good value, and a good central location for...More
Francesca was very helpful and courteous. She went the extra mile to make sure my children had hot chocolate when it was cold out. Housekeeping was amazing. They made sure we had enough towels and linen in the rooms. The pool was warm and cleanMore
Response from General M, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star MallResponded 5 January 2018
nicolecook318, Thank you for reviewing your recent stay. We're pleased to know you enjoyed our cleanly accommodations and wonderful staff, as we take great pride in both! It's been a pleasure having you as our guest, and we hope to have the opportunity to welcome...More
I absolutely loved my stay and Mary Helen make it even better. I've never had someone so attentive to my needs during the breakfast rush but Mary Helen was on top of it. I'll definitely stay here again as long as she's working!!
Thank Monique F
Response from General M, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star MallResponded 22 December 2017
Monique, Thank you for reviewing your recent stay with us, and thank you for acknowledging Mary Helen. She is a true asset to our team, and we're pleased to know she positively impacted your visit. We'd love to welcome you back again!
This hotel was conveniently located between our two destinations and was a great place to stay for the weekend. I noticed several reviews that named one specific employee, and this will be another - because she deserves all the recognition. Mary Helen can be found...More
Response from General M, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star MallResponded 12 December 2017
dmyoung713, Thank you for reviewing your recent stay with us, and thank you so much for acknowledging Mary Helen. We're pleased to know they positively impacted your visit and will definitely share your praise and kind words with her. We would love to welcome you...More