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Aloft San Antonio Airport

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Aloft San Antonio Airport
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346 Reviews from our TripAdvisor Community

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Showing 338: English reviews
London, United Kingdom
Reviewed 3 days ago NEW

The reception, kitchen and busing staff are all super lovely and friendly. They were so accommodating to help with restaurant recommendations and their shuttle service meant I did not have to worry about taxis. The Aloft needs a bit of love and care in places. It is a busy hotel so wear and tear shows in some areas. I am...

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Helpful?
Thank SteveCeline
Oklahoma City, Oklahoma
Reviewed 2 weeks ago

Booked this for convenience and only being in town one night. I knew it wouldn't be fancy and it wasn't. It was perfect for what we needed it for and it was a great hotel for the price!! Covers all the necessities so if you want a basic hotel at a great price this is for you!! The rooms did...

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Thank TCM327
Hot Springs, Arkansas
Reviewed 4 weeks ago

This property was selected because of location. I think it is fine for 1 or 2 nights, but I stayed 5 nights, so my friend could walk to needed classes. Know what you are getting. The song "Little Boxes" sums it up nicely. Nothing is included except the room. Want breakfast, pay. Want ice, pay. My room did not get...

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Thank Jon H
Nashville, Tennessee
Reviewed 8 December 2016

I sent an e-mail to Customer Service warning them I would write a report if I didn't hear back so here I go. My review is based on a younger professional who travels 200+ days per year. This hotel is located near my location I was visiting for work and the last Marriott I stayed at in San Antonio was...

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Helpful?
Thank ecm5826
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear ecm5826, We sincerely apologize for your poor experience you encountered at our hotel. Our team takes a lot of pride in what we do, and this is not typically the way we treat our guests. Rest assured, your comments in regard to the room organization, cleanliness, and missing amenities have been addressed with housekeeping and the front desk team...

Austin, Texas
Reviewed 5 December 2016 via mobile

Very convenient if you are flying from San Antonio. Not much around the hotel but their free Shuttle is nice to the airport. Rooms were standard aloft rooms. Gym & bar etc just like any other aloft I suggest this if looking for an affordable nice airport hotel in San Antonio

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Thank Ryan F
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear Ryan F, Thank you for your review! All the best.

Braintree, Massachusetts
Reviewed 23 November 2016

I stayed here before a 5 am flight - it's 10 minutes from the airport door-to-door without traffic. That is a huge plus. However, you can already see the wear-n-tear on the place. I booked this place because I've stayed in an Aloft before and I know what to expect - they're typically clean and consistently nicely designed. However, that...

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Thank Stephanie P
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear Stephanie P, We sincerely regret to hear of your poor recent experience with us and apologize for the inconveniences you encountered during your stay. We take our guest reviews very seriously, and have addressed your comments with our team to improve guest experience. Thank you for taking the time to share this feedback with us, and we hope you...

Chicago, Illinois
Reviewed 7 November 2016

Three yeats ago I stayed here, nice, busy and very convenient. This time...the heavy use showed. The carpets were stained, the public areas felt "hosed clean", the business center computers did not work and the wifi in the rooms/lobby did not work. The staff was very nice. The hotel lobby is loud, as is the clientele. This is probably an...

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Thank N D
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear N D, It’s always our goal to deliver the best experience, and we are very sorry that your stay fell short this time. We appreciate your feedback and will address your comments to improve guest experience in the future. We sincerely apologize that your stay did not exceed expectations, and we hope you will reconsider trying us again in...

Reviewed 6 November 2016

The bar is so loud. It was actually a little scary clientele. Couldn't sleep AT ALL. Staff is kind, hence the 1 star. They accommodated me with a fridge and a microwave. Apparently microwaves are only on the 5th floor. Never again. Horrible experience. Certainly not family friendly.

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Thank Stacia G
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear Stacia G, Our guests’ safety is a top priority for us, and we are very sorry you felt uncomfortable during your stay. We can assure you that we have security measures in place to ensure the safety of our guests. Take care.

Raleigh, North Carolina
Reviewed 1 November 2016 via mobile

This hotel needs work and a totally new staff. We stayed at aloft in Asheville and enjoyed it. Sparce rooms are expected but a welcoming and incredible friendly staff makes it fun. This hotel needs a facelift. Toilets missing parts, handles loose and quite run down. Added to that staff is unfriendly and not accommodating. As a gold SPG did...

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Helpful?
Thank IraW_11
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear IraW_11, We are disheartened to hear that you did not like our hotel, and regret that we ultimately lost your business. Thank you for taking the time to share your feedback with us. Take care.

Columbus, Texas
Reviewed 25 October 2016

I was attending a conference and this was the hotel recommended by the conference organizers. I should have done a more research about it because I would have preferred staying elsewhere. The staff that assisted me where pleasant and I had no complaints with them. Aloft considers itself to be a boutique hotel where you can "stay and play." Music...

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1Thank Lat J

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Our hotel's complimentary airport shuttle service is just the beginning of our many amenities. Enjoy comfortable boutique rooms and the popular w xzy bar. ... more   less 

Additional Information about Aloft San Antonio Airport

Address: 838 NW Loop 410, San Antonio, TX 78216-5616
Region: United States > Texas > San Antonio > Uptown Loop
Price Range: £96 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft San Antonio Airport 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Aloft San Antonio Airport Hotel San Antonio
Aloft San Antonio Airport Texas
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Questions & Answers

Here's what travellers have asked, with answers from Aloft San Antonio Airport staff and other travellers.
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Questions? Get answers from Aloft San Antonio Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the back, super quiet :)”
 of 5 bubbles SteveCeline, 15 Jan 2017 | Read review
“I love the fact that they are very dog friendly.”
 of 5 bubbles jonh958, 20 Dec 2016 | Read review
“Stay as far away from the elevator as possible!”
 of 5 bubbles 128nd, 7 Nov 2016 | Read review
“If you want to avoid noise, ask for a room away from the pool area.”
 of 5 bubbles LatJ_11, 25 Oct 2016 | Read review
“Ask for higher floor opposite bar/lobby”
 of 5 bubbles CedarPointFan75, 4 Aug 2016 | Read review
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