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Hampton Inn & Suites San Antonio Northwest/Medical Center

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Hampton Inn & Suites San Antonio Northwest\/Medical Center
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225 Reviews from our TripAdvisor Community

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Showing 214: English reviews
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HOWELL
Reviewed 2 days ago NEWvia mobile

We were always greeted by all staff. Very clean hotel. The breakfast room had a nice variety to choose from. Coffee is always available in the lobby. Daily USA is complimentary. We want to commend Toni who works the breakfast hours & also does housekeeping. Excellent at her job!!! We had a room on the 4th floor. We do recommend...

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Helpful?
Thank CATHERINE C
Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

My wife and I stayed for 1 night. Staff was very friendly and ready to please us. The room was excellent (cheapest, 2 queen) . Very close to Boerne town, Starbucks at walking distance, HEB, Chilis, etc. Watch for specials or discounts, the place is worth it. Free breakfast and complimentary fast internet

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Helpful?
1Thank Guillermo C
About Hotel's Favourite Review
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your awesome review and feedback! We are thrilled that you enjoyed your stay! We greatly appreciate you staying with us and hope to see you again whenever your travels bring you back to our area!

Reviewed 2 days ago NEW

Barn style bathroom doors are weird in this application. They have frosted glass inserts, do not fully seal out light, noise, or odor. The bathrooms (2) do not have fans. Beds hard, linens clean. Pool and common areas appeared maintained. Breakfast not great. The eggs were grainy and I'm not sure how that could happen with eggs. No meat although...

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Helpful?
Thank Paula B
Reviewed 3 days ago NEWvia mobile

The hotel was very clean. Pool was warm which was nice. The hotels price was a little but not outrageous.Printer I. Buisiness center wouldn't work. Mark on the front desk was excellent. Stayed one night checkout he greeted me each time I saw him. Ben was very helpful as well.Called back because I ended up needing to stay in town...

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Helpful?
Thank ABenvi2256
Madison, Nebraska
Reviewed 5 days ago NEW

Good service, good snacks provided through the night, helpful cleaning staff. Pool was tiny so it got crowded fast. Didn't care for the bathrooms in the rooms, not much for privacy. Shower was nice. I couldn't get connected to the internet at all.

Review collected in partnership with Hampton
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Helpful?
Thank 648timothyk
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the great review and feedback! I apologize for the connectivity problems you experienced. Our front desk staff is willing and able to troubleshoot that item for you during your next visit! Thank you for staying with us and we hope to see you again soon!

Hebbronville
Reviewed 1 week ago NEW

The staff was very nice. The accommodations were awesome. The hotel was close to everything we needed that weekend. We really enjoyed our stay. Complimentary breakfast could've been better, but the coffee is amazing!

Review collected in partnership with Hampton
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Helpful?
Thank Y7492XIjosep
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the wonderful review and feedback! We greatly appreciate you staying with us and we hope to see you again soon!

Green Bay, Wisconsin
Reviewed 1 week ago

Overall the hotel was very clean and accommodating. The front desk staff was always friendly and helpful and Alice in the breakfast area always made sure we had what we needed. Would definitely recommend as a clean, basic hotel.

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Helpful?
Thank schinkster1126
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your awesome review and feedback! We are thrilled that you enjoyed your stay and thank you for the compliments on Alice! We greatly appreciate you staying with us and hope to see you again whenever your travels bring you back to San Antonio :)

Amarillo, Texas
Reviewed 1 week ago

I first stayed in this hotel when it had been opened only 2 weeks. It was beyond amazing then! It stayed awesome for a few years. Lately,it has gone downhill a bit. This last time, the hot tub didn't work, there was mold in the bathroom tub area, and I kept getting knocked off the internet.I plan on giving them...

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Helpful?
Thank Kelskfjebrbdj
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your great review and feedback! I am sorry that you experienced some issues during your stay and I can assure you our hot tub is up and running. We greatly appreciate you staying with us and we look forward to your visit next month ;)

Reviewed 1 week ago via mobile

I was going to give it a 3, but Travis alone made me give an extra star. Overall it was clean, and outstanding service thanks to Travis and Nathan. Breakfast wasn't that great, the hot food was terrible. The location and service was great, overall clean. Had a few issues with house keeping, but anytime the issue was addressed in...

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Helpful?
1Thank Jolai G
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your review and feedback! I'm extremely sorry your stay was not up to par and I'm glad Travis was able to resolve some of the issues you encountered. We greatly appreciate you staying with us and hope to have an opportunity to better your experience with us the next time your travels bring you back to our...

Reviewed 2 weeks ago

The hotel was under reconstruction, but knowing that is was going to remodeled added to my excitement of coming back. I was pleased by the customer service to. Nina L. and Alejandra really made it easy to make myself at home and find my way around the city.

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Helpful?
Thank Jerrell M
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your awesome review and feedback, although I believe you accidentally reviewed the wrong hotel. We are not currently under construction and don't have any staff members by the names you mentioned. However, thank you for the great review and be sure to try us out next time ;)

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Our fully renovated Hampton Inn offers modern accommodations near all of San Antonio's major attractions and businesses. Guests enjoy spacious rooms with free WiFi, microwave and mini-refrigerator plus an indoor pool and free hot breakfast each morning. ... more   less 

Additional Information about Hampton Inn & Suites San Antonio Northwest/Medical Center

Address: 11426 IH-10 West, San Antonio, TX 78230 (Formerly SpringHill Suites San Antonio Medical Center/Six Flags)
Region: United States > Texas > San Antonio > Northwest Side
Price Range: £79 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn & Suites San Antonio Northwest/Medical Center 3*
Number of rooms: 107
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia and Hilton Hotels Direct so you can book your Hampton Inn & Suites San Antonio Northwest/Medical Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Springhill Suites San Antonio Northwest/Medical Hotel San Antonio
Hampton Inn & Suites San Antonio Northwest/Medical Center Texas
Hotel Style:
#37 Family Hotel in San Antonio
#45 Romantic Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites San Antonio Northwest/Medical Center staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Hampton Inn & Suites San Antonio Northwest/Medical Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Noise is a problem, try an end room it may offer more quiet.”
 of 5 bubbles P994PLpaulab, 23 Feb 2017 | Read review
“From what I saw, the best rooms are on the fourth floor. Especially those that are facing the airport. If a person likes airplanes.”
 of 5 bubbles jerrellm2017, 10 Feb 2017 | Read review
“watch for specials, I booked with Booking.com”
 of 5 bubbles gchutrau, 29 Jan 2017 | Read review
“Even Rooms Overlook Store with Bright Neon Lights”
  • Shower and Vanity (Another Room for Toilet)
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 of 5 bubbles 519donh, 6 Jan 2017 | Read review
“Higher floor rooms have better view.”
 of 5 bubbles Amit_Austin_TX_USA, 30 Dec 2016 | Read review
5 of 5