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BEST WESTERN PLUS Palo Alto Inn & Suites

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137 Reviews from our TripAdvisor Community

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Showing 135: English reviews
Houston, Texas
Reviewed today NEW

Loved this hotel!!! Very Clean - Great Size Room w/Comfy Beds. The staff, especially housekeeping were VERY friendly and helpful. The pool is awesome, very clean. Breakfast was good and they kept it coming, unlike some hotels that start pulling stuff off 30 minutes before close. Overall, YES I would totally recommend this property for your stay - I wish...

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Helpful?
Thank SiskFamily
Charlotte, North Carolina
Reviewed 1 week ago via mobile

I was very hesitant on booking this hotel. I've never stayed at a BW before and the ones I've seen don't look kept up. We needed a place to stay that was near Lackland AFB and it had to have two beds and a couch. Every other place that was nearby that I checked that met that criteria was already...

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Helpful?
Thank tgirl132002
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear tgirl132002, Firstly I would like to thank you for taking the time to review your recent stay at the Best Western plus Palo Alto. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read...

Kingsport, Tennessee
Reviewed 1 week ago via mobile

Friendly service the hotel was clean. The pool is nice. Location is ok, near shopping and places to eat. There is a gas station next door and a jax in the box beside the hotel. My mother in law said the jax in the box was awful. The breakfast was good and filling. The employees kept it filled with plenty...

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Helpful?
Thank Linda S
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear Linda S On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city.

Plano, Texas
Reviewed 3 weeks ago

Will stay here again. The staff was friendly. Wish they had fruit more fresh fruit options and veggie options for breakfast but it was ok. We got a great price booking with AAA. The receptionist was great and told us about the sorroundings. Overall great experience.

Review collected in partnership with Best Western
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Thank ellenaz2017
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear ellensz2017, We are glad you enjoyed your stay, and are sorry to hear our breakfast wasn't quite up to par. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. From everyone here we would like to say. Thank you

Goodyear, United States
Reviewed 25 November 2016

We stayed four nights for our daughters graduation from airforce basic training. Overall we were satisfied. Good location but no restaurant on the premises. The breakfast was good and the hotel was clean. Met our expectations.

Review collected in partnership with Best Western
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Helpful?
Thank 1waynef
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear 1waynef, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Thank You!!

Rahway, New Jersey
Reviewed 22 November 2016

Great location to base easy on easy off access and direct route. There are other hotels in the area but we found this to be the best for all our needs. Stores are close by and food as well as fast food and a Walmart that is less then 5 min away. there is a gas station in the same...

Review collected in partnership with Best Western
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Thank bob s
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear Bob s, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Eufaula, Alabama
Reviewed 7 November 2016

We enjoyed our stay here. The staff are exceptional and very welcoming. We arrived late (I recommend calling and letting them know if you arrive late). The breakfast is okay, not great but pretty good overall. The rooms are nice, however, the sheets were rough and seemed to be a little worn out. That is an easy fix and I...

Review collected in partnership with Best Western
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Thank daisys4me2
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear daisys4me2, We are glad you enjoyed your stay, and are sorry to hear our breakfast wasn't quite up to par. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. From everyone here we would like to say "Thank You".

Irving
Reviewed 17 October 2016 via mobile

We had a 3 day weekend event in SAN Antonio. The Best Western Plus Pablo Alto was a perfect place to stay. It is very convenient right off Loop 410. The room was clean with no odor at all. The king bed was extremely comfortable and the room was well appointed. The hot breakfast was excellent with plenty of variety....

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Thank William S
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear William S, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Houston, Texas
Reviewed 30 September 2016

This property was a pleasant surprise from check in through the entire stay. Property is newer, located outside of San Antonio proper with easy access from 410 and other major highways as well. Lobby is clean, and staff was friendly and welcoming. Room size is large compared to many, well equipped for business or pleasure travel. Mattress was firm and...

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1Thank Sandra P
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear Sandra P, Thank you so much!!! I am pleased that you enjoyed your recent stay with us here at the Best Western Palo Alto. We hope you travel to San Antonio again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

Midland, Texas
Reviewed 22 September 2016

Spur of the moment trip. 4 adults sharing a room. Worked out great. It was awesome having fast food right outside the hotel. The room was nice. Loved the indoor pool and hot tub. Hot tub needed to be hotter

Review collected in partnership with Amoma.com
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Thank 646rhondab
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear 646rhondab Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Palo Alto Inn & Suites

Address: 12507 SW Loop 410, San Antonio, TX 78224-3148
Region: United States > Texas > San Antonio
Price Range: £70 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Palo Alto Inn & Suites 2.5*
Number of rooms: 75
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Travelocity so you can book your BEST WESTERN PLUS Palo Alto Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Hotel San Antonio
BEST WESTERN PLUS Palo Alto Inn & Suites San Antonio, Texas
Hotel Style:
#34 Best Value Hotel in San Antonio
#39 Business Hotel in San Antonio
#52 Romantic Hotel in San Antonio
#75 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Palo Alto Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Palo Alto Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The first floor was a little noisy!”
  • King room
  • Big bathroom!
 of 5 bubbles kimcatus, 15 Aug 2016 | Read review
“Room 103 was perfect!”
 of 5 bubbles LarryS357, 19 Jul 2016 | Read review
“Our room on 3rd floor was pretty quiet. Other than the urine smell in the hall way it was good.”
 of 5 bubbles PaulaVaughn1962, 29 Jun 2015 | Read review
“Fourth floor worked for me.”
 of 5 bubbles cds72, 2 Sep 2014 | Read review
“Stay away from rooms close to the front desk.”
 of 5 bubbles Becnen, 25 Nov 2012 | Read review
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