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Hilton San Antonio Hill Country Hotel & Spa

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Hilton San Antonio Hill Country Hotel & Spa
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1,436 Reviews from our TripAdvisor Community

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Showing 1,411: English reviews
Atlanta, Georgia
Reviewed 4 days ago NEW

I was placed in a room that had mold and rust in the bathroom. Also the curtains had stains on them and definitely should have been dry cleaned! Also, I was treated poorly by the staff at the SPA and was told that I needed to book services a week in advance and could not use the steam room and...

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Helpful?
Thank Alperson
Management response:

Thank you for providing your feedback on your recent stay at our hotel. I am disheartened to read that your visit was not as you anticipated. We strive to provide all of our guests with a positive experiences and I regret we did not have the opportunity to address your concerns when it mattered the most. We take all comments...

Virginia
Reviewed 6 days ago NEW

This is a quiet, out of the way for San Antonio property. It has a decent lobby area that also serves as a restaurant and a lounge. Outside, it has a bunch of fire pits that you can sit around until about 11. The property also has a lap pool, a regular pool and a large hot tub kind of...

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Helpful?
Thank grhokie
Management response:

We regret to learn about the inconveniences you endured, particularly with our accommodations and food quality. We rely on you, our guest, to let us know how we can better meet your needs and expectations and we appreciate your insights. I’ve taken note of your concerns and will share them with the rest of my management team for further review....

Reviewed 1 week ago via mobile

Wonderful staff my waitress Lisa and manager Kathy toms who always goes the extra mile making sure I'm taken care off they know my name and what I like to eat!! They do such a great job my hoe away from him. Oh frat food too! All the staff is great!!

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Helpful?
Thank Douglas H
Management response:

What a wonderful review of our staff members here at the Hilton San Antonio Hill Country Resort & Spa. Our goal is to deliver genuine, personalized service so we couldn’t be happier to hear that your stay with us was a memorable one. Thank you for taking the time to mention our staff members by name, as I will make...

Eagle, Colorado
Reviewed 1 week ago

Will not go back to this place. Filthy rooms (carpets were not washer in a very long time. My daughter's bottoms were black after wearing them in the room for few hours). The room was not cleaned until I asked for it on a 5th day on my stay (just fresh towels, new bathroom kits and made bed - using...

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Helpful?
Thank Frizzyyy
Management response:

Our aim is to provide our guests with a clean and comfortable stay at every turn and we never like to hear when we have fallen short of our goal. I hope you’ll accept my apologies, on behalf of my team, for the shortcomings in service. This is not up to our usual standard and we are grateful for the...

Houston, Texas
Reviewed 1 week ago

We were taking our kids (8, 4, 1 yo) to Seaworld and found a 'deal' for this hotel. This Hilton is not like the other Hiltons I've stayed at. It is more like a Hilton Garden Inn in terms of the interior of the hotel and the hotel room. Well, we got settled in and unpacked everything...just to see a...

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Helpful?
Thank Bobby T
Management response:

I can understand how startling this experience must have been for you and would like to extend my heartfelt apologies for the inconveniences and frustrations you and your family endured. Although this is an uncommon occurrence, we take all pest concerns very seriously and have strict protocols in place to ensure that any incident is handled quickly. We would like...

Rowlett, Texas
Reviewed 1 week ago

WE had a great time the service was great, the room was clean and presentable. I love the pillows and mattress.. The only thing I could complain about is the TV has such a delay between/when changing channels. It was annoying and the show schedule gives you nothing so you have to surf.

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Helpful?
Thank Dawn C
Management response:

Thank you for choosing to spend your couples getaway with us at the Hilton San Antonio Hill Country Hotel & Spa. We are delighted to hear that you found our hotel accommodating for all of your needs and appreciate that you’ve highlighted our comfortable pillows and bedding. While it is wonderful that you enjoyed the time you spent with us,...

Oklahoma
Reviewed 2 weeks ago

Everybody was very accommodating. We took the shuttle everywhere we went with no problems. S'mores & movies at night were a bonus for our 2 little ones. The restaurant was a bit pricey, but it was convenient. We will be back!

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Helpful?
Thank OklahomaHappycamper
Management response:

It’s wonderful to hear when families traveling with their little ones enjoy the activities and amenities that we have to offer at the Hilton San Antonio Hill Country Hotel & Spa. Thank you for reaching out to let us know how much you and your family loved the time you spent with us. It would be a pleasure to welcome...

Norman, Oklahoma
Reviewed 2 weeks ago

This is my third stay at this hotel. I would like to acknowledge Aubrey at front desk for her exceptional accommodation to a request of mine, which made my stay even better. She's so friendly, professional, and understanding. I hope to see her at next stay. Also, the housekeepers are amazing. I would like to thank Star for her special...

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Helpful?
Thank globug92000
Management response:

Thank you for taking the time to acknowledge each staff member who helped make your stay so memorable! It is truly wonderful to hear that my team went above and beyond to cater to your individual needs. It was certainly a pleasure to have you as our guest and we hope you will continue to choose the Hilton San Antonio...

Reviewed 2 weeks ago

This hotels service exceeded my expectations. I made two requests by calling the front desk and both were responded to within minutes. If you're going to Sea World you can't beat the location! The pool is very nice and outdoor seating is lovely.

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Helpful?
Thank patdU3691WW
Management response:

It is wonderful to hear that our service exceeded all expectations! Thank you for taking the time to let us know how much you enjoyed our amenities and convenient location. It would be a pleasure to welcome you back to the Hilton San Antonio Hill Country Hotel & Spa.

Fort Worth, Texas
Reviewed 2 weeks ago

In addition to the sub par cleanliness, the hotel had the water turned off during the day while we were trying to get ready. The pillows were comfy and the fire pits outside were fun. But it could have been so much better...

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Helpful?
Thank 156jenaeb
Management response:

Thank you for taking the time to let us know about your stay, as well as directing us to the areas that require our attention. We do regret to hear that your visit didn’t reflect our usual high standards of cleanliness and appreciate the feedback that you were able to provide for us. We hope you’ll give us another try...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in one of San Antonio's premier communities, Hill Country Hotel & Spa is close to San Antonio attractions such as SeaWorld, Fiesta Texas, dining and golf.Take in the views of beautiful courtyards, indigenous plants and lush landscaping at the Hilton San Antonio Hill Country Hotel & Spa. Appreciate a hotel that fosters a relaxed atmosphere featuring a massive flagstone fireplace and cozy sofas. ... more   less 

Additional Information about Hilton San Antonio Hill Country Hotel & Spa

Address: 9800 Westover Hills Blvd, San Antonio, TX 78251-4125
Region: United States > Texas > San Antonio > Far West Side
Price Range: £93 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton San Antonio Hill Country Hotel & Spa 4*
Number of rooms: 227
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Priceline, TripOnline SA, Odigeo, Orbitz, Hotels.com and Travelocity so you can book your Hilton San Antonio Hill Country Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Antonio Hill Country Hotel San Antonio
Hilton San Antonio Hill Country Hotel And Spa
Hilton Hotel San Antonio
Radisson San Antonio
Radisson Hill Country Resort
San Antonio Radisson
Hilton San Antonio Hill Country Hotel & Spa Texas
Hotel Style:
#14 Spa Hotel in San Antonio
#19 Luxury Hotel in San Antonio
#60 Family Hotel in San Antonio
#60 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Antonio Hill Country Hotel & Spa staff and other travellers.
6 questions
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Questions? Get answers from Hilton San Antonio Hill Country Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th floor "executive" floor-quiet, has executive lounge with appetizers and drinks from 5-7”
 of 5 bubbles globug92000, 27 Nov 2016 | Read review
“Check the door lock”
 of 5 bubbles toadandbear, 14 Nov 2016 | Read review
“Courtyard view is best!!”
 of 5 bubbles _ddtex9, 19 Oct 2016 | Read review
“Nice view! close to a lot of restaurants, mall, and stores”
 of 5 bubbles MARYJANERAMOS, 17 Oct 2016 | Read review
“5th floor suites are great!”
 of 5 bubbles Leftthedog, 28 Sep 2016 | Read review
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