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Eilan Hotel & Spa, Autograph Collection

Booking.comUS$237*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Eilan Hotel & Spa, Autograph Collection
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766 Reviews from our TripAdvisor Community

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Showing 753: English reviews
Abilene, Texas
Reviewed 29 March 2016

This hotel is absolutely stunning! You will not feel like you're in San Antonio, Texas! It's just beautiful! The service was top-notch. Rooms are large, attention to detail. We loved our stay here and plan to return.

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Helpful?
3Thank Teri B
Helotes, Texas
Reviewed 25 March 2016 via mobile

Sold our home so we wanted to celebrate by staying at a 4 star hotel. On our second night at hotel we had a constant banging noise. We called front desk, they acted like I was bothering them. On my second attempt in calling the front desk I insisted on speaking to the night manager (3/25/16). She tested me even...

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Helpful?
1Thank Michael G
Doreen P, Front Office Manager at Eilan Hotel & Spa, Autograph Collection, responded to this review

Michael G, Thank you so much for taking the time to let us know about your experience at our property. After reviewing your comments, I completely understand your frustration with the lack of care and service you encountered during what should have been a very special stay with us. I sincerely apologize as these things are as easy to get...

Reviewed 24 March 2016

Ah, the Eilan... a sad and upside down place, that I get to stay at a lot. The entire property is a great example of "this sounds like a great idea" from 2007 before the crash. An empty and disconnected piece of development in the middle of nowhere. It's a good looking place, absolutely... but why? There are plenty of...

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Helpful?
1Thank berglurw
Doreen P, Director of Sales at Eilan Hotel & Spa, Autograph Collection, responded to this review

berglurw, Thank for your business and for taking the time to let us know about your overall impressions of our property. After reviewing your comments I can say that I truly understand your overall disappointment. When you stay at any Marriott property you expect service that goes above and beyond, that's responsive, flexible...and in the interest of delivering overall satisfaction,...

Austin, Texas
Reviewed 23 March 2016

Gorgeous hotel and fitness center, gorgeous rooms. Pool is very nice, too but not as over the top like the marble hotel lobbies. The best part of this hotel is the little market with coffee and breakfast and lunch items on the main floor, and its location next to nice restaurants like Piatti and Ruth Chris, and the cutest nail...

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1Thank Cat V
San Antonio, Texas
Reviewed 23 March 2016 via mobile

We stayed here the night of our wedding thinking we were In for a romantic adventure. Save your money! Not worth the price. And be expected to tip the second you arrive- staff told us they HAD to take our bags. We couldn't take our own luggage up. The same food outside the hotel door next to us was there...

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1Thank irisvicraga
Doreen P, Director of Sales at Eilan Hotel & Spa, Autograph Collection, responded to this review

irisvicraga, Thank you for taking the time to let us know about your experience at our hotel. We were so disappointed to learn that we fell far short in providing you the flexibility and responsiveness of service that you expected in staying at a Marriott property of our caliber. This is especially so, given that this was the night of...

Reviewed 22 March 2016

We had a conference totaling roughly 40 attendees. Our meeting required meals, meetings space, and cocktail receptions. There was poor weather. We initially planned some of our meals outside, but due to the weather we needed to make changes. JR and his team accommodated the needs immediately. They made everything special and ensured we were always happy and everything met...

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Helpful?
Thank Jared R
Portales, New Mexico
Reviewed 19 March 2016

This hotel is beautiful and the staff make the stay. I felt welcomed from the moment I arrived and two bellhops greeted me. Felicia did my nails and I absolutely loved her! I was able to enjoy a massage in the spa and their little lounge and vanity rooms are amazing- I love the organic teas. Evening bellhop service is...

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Helpful?
1Thank Beth M
Doreen P, Director of Sales at Eilan Hotel & Spa, Autograph Collection, responded to this review

Beth, Thank you for your thoughtful review. Our entire staff works hard to exceed our guests expectations and we appreciate you sharing with others that we meet yours. We look forward to the opportunity of welcoming you back to Eilan Hotel & Spa. With Gratitude, Doreen

Austin, Texas
Reviewed 14 March 2016 via mobile

I booked a get away for my boyfriend and I here to relax. As soon as we pulled up we passed by a sign that directed hotel guests to park in a far away lot and to call to be picked up. Very odd. When I checked in I asked for a map or guide to nearby restaurants and shops...

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Helpful?
1Thank Kayla H
Doreen P, Director of Sales at Eilan Hotel & Spa, Autograph Collection, responded to this review

Dear Kayla, We consider feedback a gift and are very grateful to you for taking the time to give us yours. We are regretful that your stay was not up to the standard that is typical at the Eilan Hotel & Spa. We take great pride in our service standards and will utilize your comments to improve our processes. We...

San Antonio, Texas
Reviewed 14 March 2016

Spent the afternoon by the gorgeous pool and received excellent poolside service. Alycia was very friendly and efficient. She was waiting on the entire pool, but she never let my drink get empty. It was an enjoyable experience and the bartender Eddie made great drinks! Perfect pool day.

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Thank Alyssa L
San Antonio, Texas
Reviewed 13 March 2016

While I was relaxing by the pool, this wonderful waitress Alycia kindly walked up and asked if I would like a drink or something to eat. I was amazed on how great her service was being that through out my stay the front desk receptionist was not that friendly. Come to find out they hire the most friendly ones where...

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Helpful?
Thank Bryan S

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Surrounded by picturesque views of Texas Hill Country, Eilan Hotel & Spa is San Antonio's finest luxury hotel. With the intimate feel of a boutique hotel, and the grandeur of Autograph Collection by Marriott, Eilan is ideal for both business and pleasure. The 20,000 sq. Ft. Of elegant space accommodates small meetings to large receptions. Sustenio, the onsite restaurant is focused on serving local and sustainable resources. Experience the fresh Ceviche bar, or sample it all with the 6 course-tasting menu. Relax and rejuvenate in the spa offering lavish treatments including Swedish massage, facials, and manicure-pedicures. Our state of the art fitness center will help you stay fit while away from home. Perfect your swing in the golf simulation room and be sure to lounge by our Texas' number 1 rated pool. End your evening in a luxurious guest room complete with floor to ceiling windows and marble bathroom vanities. Come stay with us and experience the luxury and beauty of San Antonio. ... more   less 

Additional Information about Eilan Hotel & Spa, Autograph Collection

Address: 18603 La Cantera Ter, San Antonio, TX 78256-2520 (Formerly Eilan Hotel Resort & Spa, Autograph Collection)
Region: United States > Texas > San Antonio > Northwest Side
Price Range: £166 - £288 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Eilan Hotel & Spa, Autograph Collection 4.5*
Number of rooms: 165
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Also Known As:
Eilan Hotel & Spa, Autograph Collection San Antonio, Texas
Hotel Style:
#7 Spa Hotel in San Antonio
#10 Luxury Hotel in San Antonio
#13 Business Hotel in San Antonio
#21 Romantic Hotel in San Antonio
#80 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Eilan Hotel & Spa, Autograph Collection staff and other travellers.
4 questions
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Dallas, Tx
4 months ago
Arlington, Texas
11 months ago

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Questions? Get answers from Eilan Hotel & Spa, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a corner room!”
LVnative22, 16 May 2017 | Read review
“All rooms are great, large and comfortable. 512 is the room of choice because its balcony is large with two lounge chairs!”
jimalbritton, 15 May 2017 | Read review
“Get a Kin Suite with corner view and do not worry about the bath tub.”
JEJHouston, 12 May 2017 | Read review
“when booking , request the type view you want. Some of the rooms face the interior of the building with only a view of the roof top”
, 2 May 2017 | Read review
“stayed on 10th floor. was very quiet.”
kwbenn, 1 Apr 2017 | Read review
5 of 5
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US$237* /night
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Prices are for 1 room, 2 adults
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