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Hotel Contessa

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2,862 Reviews from our TripAdvisor Community

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Showing 2,826: English reviews
Austin, Texas
Reviewed 2 days ago NEW

We are return guests to the Hotel Contessa. This is a lovely hotel, and while it is located on the Riverwalk, and a very short walk to the restaurants and shops - when you are tucked into your suite for the night, it feels quiet and secluded. We have come back for repeat visits every year (business and personal) since...

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Helpful?
Thank jhawk03
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Good Morning jhawk03, Thank you for continuing to stay at Hotel Contessa. We are thrilled you feel at home in our hotel and although located directly on the Riverwalk, you find our location peaceful and secluded. It is an honor to have you at the hotel for both business and personal travel & I'd like to personally welcome you back...

Chatham, New Jersey
Reviewed 3 days ago NEW

WiFi was spotty, in-room safe didn't work. I brought this to the attention of management, and they couldn't get the safe operable. Nice locale, front desk and concierge helpful. I needed to check my bill, as there were several errors (which were corrected when brought to the attention of management.)

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Helpful?
Thank MLCrem
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Good Morning MLCrem, Thank you for taking the time to share your comments. I apologize the in-room safe didn't work properly and the issues with Wi-Fi. I will have our team check both and correct immediately. We hope you will consider staying with us again when you are in San Antonio. Sincerely, Troy Mathews General Manager

Vero Beach, Florida
Reviewed 4 days ago NEW

We stayed over thanksgiving. The hotel appears to be a renovated embassy suites. The room was pretty nice. I must say we had the breakfast buffet Sunday morning & all though they were running late the food was pretty good & we had a great waiter. I must say every time I called for the car they said give it...

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Helpful?
Thank Bechdz
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Good Morning Bechdz, I am extremely sorry for the incident during your arrival. As noted, we are completing a building restoration project and the area should have been blocked off so our guests had a clear walkway. I'm pleased you enjoyed our food and dining experience and hope you will consider staying with us again. Thank you, Troy Mathews General...

Dallas, Texas
Reviewed 4 days ago NEWvia mobile

I felt like the hotel is a potential five-star hotel with three star amenities . The room Decour and design was outstanding . The hotel location on the Riverwalk was amazing. The elevators were very quick in responding. The lobby and bar area were very beautifully decorated with nice decor. The front desk staff very friendly. The sheets on the...

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Helpful?
Thank Lawrence S
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Good Morning Lawrence S, Thank you for your taking the time to share your feedback of your recent stay. I am sincerely sorry for the issues in your hotel suite. The details are extremely important including the softness of the bed and quality of the linens & toiletries. Again, I apologize for the lack of cleanliness in your suite and...

Reviewed 5 days ago NEWvia mobile

We had a suite with the river view but thought this hotel had balcony that we could walk out and enjoy the river view. It didn't. The suites were spacious with an extra living room. There was no microwave which was disappointing because to save some money we wanted to go to the CVS store to buy some food items...

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Helpful?
Thank Becky W
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Good Morning Becky, I sincerely apologize you were not provided the necessary information to make your trip exceptional. As noted in your comments, the hotel does not have balconies or microwaves. Our team monitors the hotel amenity information online and on property to ensure we are providing our guests the most accurate information. Also noted, this weekend was the Rock...

Kingsport, Tennessee, United States
Reviewed 6 days ago NEWvia mobile

My husband and I visited San Antonio for Thanksgiving. We selected Hotel Contessa on a whim and I am so very happy that this was our choice. From the minute we walked in the door to the time we checked out and departed the hotel we were made to feel like family...and the family that you like and are always...

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Helpful?
Thank Mara O
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Hello Mara O, I am so pleased to read that you and your husband felt a part of our Hotel Contessa family! Every team members strives to go above-and-beyond and provide the best service to all our guests. Even during the busy holiday season, we want to ensure our guests are treated extra special so they will continue to come...

San Antonio, Texas
Reviewed 1 week ago NEW

The Contessa is an amazing place. It is well located close to the convention center, River Center Mall and Alamo, and right next to the Briscoe Western Art Museum. The staff was amazing. We were staying over Thanksgiving weekend so we could see the beautiful River walk lights. Marivel helped us book a reservation at a great restaurant in the...

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Helpful?
Thank sandyliwang
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Hello sandyliwang, We sincerely appreciate you sharing your experience at Hotel Contessa on Trip Advisor! Thank you for your compliments to our staff and the hotel. I'm pleased to read you felt Hotel Contessa was not an average hotel and found our furnishings top notch! Thank you again for the high recommendation and we look forward to having you back...

Baltimore, Maryland
Reviewed 1 week ago

This hotel is very clean, has a great location, fast elevators, outstandingly professional staff. I would stay here again on any future visits to San Antonio! It's an easy 15 minute Uber ride from the airport.

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Helpful?
Thank Gypsy_Gyrl63
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Good Morning Gypsy_Gyrl63, Thank you for your 5 star review of Hotel Contessa! We sincerely appreciate your compliments to the hotel, great location on the Riverwalk and courtesy staff. I'd like to personally welcome you back. Please contact me at tmathews@thehotelcontessa.com prior to your return visit to San Antonio. We look forward to having you back very soon. Troy Mathews...

Dallas, Texas
Reviewed 1 week ago

Very nice hotel with nice room, bar, and pool, though the pool area was a little small. It is located on the quieter side of the Riverwalk, but still fairly close to the main action. To get to the more active areas, it might be easier to cross at street level rather than river level. The one bedroom suite was...

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Helpful?
Thank Chris1A1B1C
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Good Morning Chris1A1B1C, Thank you for your detailed review of our hotel. I'm pleased to read you are an experienced traveler and I appreciate your compliments to our hotel. As noted, there are many hotel options along with Riverwalk that vary in pricing and we do offer promotions throughout the year for our all-suite hotel. Our suites, with separate living...

Ormond Beach, Florida
Reviewed 1 week ago via mobile

Had an early evening dinner and cocktail in the Hotel Contessa's restaurant "Las Ramblas". The food was not great, no depth of flavor and quite mediocre at best. The cocktail was great! Maybe the bartender should be the chef. I would recommend the hotel to a friend but not the restaurant.

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Helpful?
Thank AnneScottFL
Contessa_GM, General Manager at Hotel Contessa, responded to this review

Hello AnneScottFL, I am sincerely sorry you were not pleased with your dining experience in our restaurant. I have shared your comments with our Executive Chef so he may take the next steps to improve the food quality. Thank you for your recommendation for the hotel and I wish you safe travels. Troy Mathews General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Las Ramblas
Las Ramblas
Cuisines: Spanish, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Contessa

Address: 306 W Market St, San Antonio, TX 78205-2953
Region: United States > Texas > San Antonio
Price Range: £130 - £317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Contessa 4*
Number of rooms: 265
Reservation Options:
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Also Known As:
Contessa Hotel San Antonio
Contessa San Antonio
Hotel Contessa San Antonio, Texas
Hotel Style:
#2 Business Hotel in San Antonio
#4 Green Hotel in San Antonio
#4 Romantic Hotel in San Antonio
#6 Spa Hotel in San Antonio
#7 Luxury Hotel in San Antonio
#13 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Contessa staff and other travellers.
18 questions
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5 months ago
Terrell, Texas
Houston
over a year ago
Canyon Lake,Tx USA

See all questions (18)

Questions? Get answers from Hotel Contessa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors are quieter”
 of 5 bubbles jhawk03, 7 Dec 2016 | Read review
“Ask for a River Walk view. Especially during November and December”
 of 5 bubbles sandyliwang, 2 Dec 2016 | Read review
“Excellent location, beautiful rooms, great staff”
 of 5 bubbles michelema132016, 29 Nov 2016 | Read review
“river walk view”
 of 5 bubbles patrickd315, 28 Nov 2016 | Read review
“Avoid city view side, constant city buses are loud even from 9th floor”
 of 5 bubbles Pacifica8283, 28 Nov 2016 | Read review
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