We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The only staff member that was very accommodating was Richard. Outside of that, there was a rude lady that sat at the front desk who seemed bothered whenever someone asked a question. The daily cleaning was pitiful and only did cleaning once a week, which...More
1 Thank christopher g
Response from IHGService, Guest Relations Manager at Holiday Inn Express Bldg 592 on Joint Base San Antonio (An IHG Army Hotel)Responded 11 June 2017
Hello christopher g,
Thank you for posting a candid feedback from your recent stay with us. It is nice to know that you appreciate the efforts of our staff, Richard. We will make sure he will be notified about his hospitality. However, I was concerned...More
Stayed here after surgery. Is great location within 300 meters of BAMC hospital. They took all three of my dogs. Check in and reservations where great. They have movie check outs. Nice pool, great play area for kids. Fitness center and free washer and driers....More
Response from Garry D, Manager at Holiday Inn Express Bldg 592 on Joint Base San Antonio (An IHG Army Hotel)Responded 15 August 2016
Thank you for sharing your comments. We work hard to improve everyday and your comments will be shared with the staff. I hope that you and your dogs are doing well and we look forward to having you back with us as we...More
My daughters hubby and I stayed overnight while my daughter had surgery on base. VERY NICE staff. Wished they had those Cin.Rolls. you usually get at a Holiday Inn Express.Clean rooms and nice bed.Make sure you have toothpaste,toothbrush ect. because they do NOT give them...More
Response from Garry D, Manager at Holiday Inn Express Bldg 592 on Joint Base San Antonio (An IHG Army Hotel)Responded 23 June 2016
Thank you for sharing your comments on TripAdvisor. Comments made by you and others are important to our success. I will share your nice comments about the team and look into the shortfalls that we had. As a standard, the items you mentioned...More
I recently attended a training event at Fort Sam Houston and stayed at the new Candlewood Suites. This was by far the best hotel I have stayed at on an Army installation. Yes, it was new, in addition to that, the staff was very helpful...More
1 Thank vince b
Response from Garry D, Manager at Holiday Inn Express Bldg 592 on Joint Base San Antonio (An IHG Army Hotel)Responded 16 May 2016
Dear Vince B,
Thank you for sharing your comments about the Candlewood Suites at Fort Sam Houston, JBSA. Our staff works hard everyday to create a wonderful experience for our Soldiers and guests. I am glad that the work they do did make the difference...More
I was at Fort Sam Houston for a training workshop and stayed here. You could not have asked for a better place to stay it rivals all the big fancy hotels downtown at a fraction of the cost. The staff is extremely pleasant provides you...More
Response from combat_mama | Reviewed this property |
Unfortunately there is not. There are Taxi services available. I personally went to the USO to find out which taxi services are allowed on post. Be prepared to spend a chunk. It cost me approx $30 just to get from airport to... More
Unfortunately there is not. There are Taxi services available. I personally went to the USO to find out which taxi services are allowed on post. Be prepared to spend a chunk. It cost me approx $30 just to get from airport to my inprocessing area. There is Uber, but they cant bring you on post. Just to the gate. Its a money making scam.
Are you sure you want to delete this answer?
"Go with the larger suite if you are staying more than a few nights"