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Crowne Plaza Airport

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Crowne Plaza Airport
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239 Reviews from our TripAdvisor Community

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Showing 227: English reviews
Orlando, Florida
Reviewed 1 week ago

We stayed here about a year ago right before a move to FL. Parking was a nightmare as it was very busy. The rooms were average, nothing special but comfy. The convenience to the highway and airport cannot be beat. My husband actually crashed our moving truck into the driveway cover or Porte-cochère. He did not check the clearance height...

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Helpful?
Thank Kanesha R
Nashville, Tennessee
Reviewed 27 October 2016

Stayed one night, recently, at this Crown Plaza near the airport in San Antonio, TX. Had a flight the next day and this place was very convenient to the airport plus had a convenient free shuttle. The hotel is a very nice place, plenty of parking and a beautiful lobby with restaurant and bar on site. The rooms are large...

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Helpful?
Thank stOOOge
RCGSAT, Front Office Manager at Crowne Plaza Airport, responded to this review

Dear Guest Thank you so much for your feedback, we are so pleased we were able to accommodate your needs. Please stay with us again soon. Always at your service Robert G Guest Services Manager

Reviewed 22 October 2016 via mobile

The room was clean, bathroom was too. Fridge and microwave in room. Bed was comfy, working AC. We had a really pretty view, and the customer service was awesome. Pretty quiet hotel even being right near the airport. The only thing was there were two phones in the room, and neither of them worked. Overall, not bad, pretty good. I'd...

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Helpful?
Thank Melissa C
RCGSAT, Front Office Manager at Crowne Plaza Airport, responded to this review

Dear Guest Thank you for staying with us and for your review. We greatly appreciate your feedback, which helps us improve on our service to you. We know you have choices when coming to San Antonio, and we thank you for choosing and staying with us! Always at your Service Robert G. Guest Services Manager

Friendswood, Texas
Reviewed 10 October 2016

I stayed at this hotel by choice for a business trip. I will not do that again unless they renovate. I'm not the first one to notice that this hotel is in dire need of renovation. It seems to be getting by on the business contracts it currently holds, and its proximity to the airport for business travelers. However, IHG...

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Helpful?
Thank MovinLew
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear MovinLew, Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased that you found our rooms clean, location perfect and overall customer service exceeded your expectations, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry...

Santa Clarita, California
Reviewed 19 September 2016

Rooms are always damp, if a big group is checking out at the same time as your wakeup call you probably won't get one as we were told they do them manually and make sure you check your mattress for "discoloration marks" which are questionable of origin. Posted a pic of my most recent mattress which looks like an episode...

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Helpful?
Thank Julie B
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear Julie B, Thank you for your recent stay with us and reviewing our property. We are deeply sorry you were not satisfied with the condition of our hotel and the cleanliness and quality of your room fell short of your expectations. We are also sorry for the inconvenience you had with the noise. We understand the discomfort this has...

Houston, Texas
Reviewed 9 September 2016

Kitchen in room. Complete with fridge, and a small stove top. Comfy bed. Quiet in halls. I like the free water that is in lobby, there is orange slices and lemons and limes in it. I could drink the entire vat of it. Within walking distance of several eateries including a Luby's .

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Helpful?
Thank tashalynn29
Dallas, Texas
Reviewed 4 September 2016 via mobile

I used to work in the hotel business and I've been to a lot of hotels. Unfortunately, my family stayed here last night and this is the most run down and trashy hotel I've ever been in. I've been to a few motel 6 locations that are better than this. There are stains everywhere, the walls are peeling, everything just...

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Helpful?
Thank MrHirtzel
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear MrHirtzel, Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to address this with you further and have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very...

Dallas, Texas
Reviewed 4 September 2016 via mobile

Room was a very nice size. It was clean. It's just incredibly dated. Everything was in need of repair. The tub around the drain. The tiles in the bathroom. Shoddy patchwork around the A/C unit. Wallpaper coming off the walls. The carpet. Etc. When I checked in the water in the entire hotel was off due to a burst pipe....

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Helpful?
Thank drwatsonjd
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear drwatsonjd, Thank you for taking the time to review our hotel and for staying with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. It is unfortunate the issue with the bathroom and the water prevented you from fully enjoying your time at the hotel....

London
Reviewed 23 August 2016

Very Helpful staff Great shuttle driver (Jorge) at the hotel was immensely helpful took us to a lunch place to pick up our takeaway lunch Dinner at the crown plaza was surprisingly great, unexpected tasty food Room small, but suitable

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Helpful?
Thank Jimbolalondon
Reviewed 21 August 2016 via mobile

My coworkers and I stayed here one night because of a flight issue. I can say the service was good and the tilapia at the restaurant was good as well. However my room although non smoking smelled as if someone had been chain smoking in it. After being exhausted from being up all day and not being able to fly...

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Helpful?
Thank Meagan D
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear MsDavisBk, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read that the food served in the restaurant and the level of service received are at par. However, we are truly sorry for the discomfort...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Take a video tour of this hotel!Serving as the gateway to all that San Antonio has to offer, Crowne Plaza San Antonio Airport is not your typical airport hotel. Offering affordable luxury, the Crowne Plaza provides guests with all the amenities and services expected at a first class full service hotel. Removing stress from the minute you arrive, our 24 hour complimentary shuttle service to San Antonio Intl Airport-SAT will also transport you to your destination within a 3 mile radius of the hotel between the hours of 6 AM - midnight. The hotel offers a prime location in the heart of San Antonio, whether your travels bring you to San Antonio on business, pleasure or a mix of both. The hotel is accessible to all San Antonio area attractions, including the historic Alamo, Sea World and Six Flags Fiesta Texas, upscale shopping at North Star Mall and Shops at La Cantera, the Quarry Market and Golf Club, Market Square and of course, the world famous Riverwalk and Rivercenter. From the minute you enter our doors experience southern hospitality in modern elegance. Our lobby offers an intimate library with fireplace coupled with the soothing sounds of an indoor water feature making it the perfect place to surf the web on our complimentary wireless high-speed Internet or take your laptop poolside to our outdoor heated pool and enjoy the outdoors. ... more   less 

Additional Information about Crowne Plaza Airport

Address: 1111 NE Loop 410, San Antonio, TX 78209-1526 (Formerly Radisson Hotel San Antonio Airport)
Region: United States > Texas > San Antonio > Northeast San Antonio
Price Range: £80 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Airport 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Crowne Plaza Airport Hotel San Antonio
Crowne Plaza San Antonio
Crowne Plaza Hotel Airport
Crowne Plaza Airport San Antonio, Texas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Airport staff and other travellers.
3 questions
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Questions? Get answers from Crowne Plaza Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to airport”
 of 5 bubbles MovinLew, 10 Oct 2016 | Read review
“Shuttle to airport does not start until 5am”
 of 5 bubbles Jimbolalondon, 23 Aug 2016 | Read review
“Our fourth floor room was pretty quiet.”
 of 5 bubbles GaspardRueben, 18 Aug 2016 | Read review
“get a room on the front for a better view, or in the back for less noise”
 of 5 bubbles doctall41, 13 Jun 2016 | Read review
“Not really a good room with a view to be had”
 of 5 bubbles O8015SGlaurah, 30 May 2016 | Read review
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