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This hotel is by fair one of the worst in San Antonio, we got to hotel and it was hot and smelly we then checked in and our room had an even worst smell the carpet was torn and it was just spooky all the...More
Stayed at the hotel for a conference and first thing I noticed was the great attitude of the staff. They were friendly and genuinely cared that my stay was a great experience. Hotel was quiet and the room was clean. The hotel is a little...More
Response from Joshua H, Front Office Manager at Crowne Plaza San Antonio AirportResponded 16 September 2017
Thank you taking the time to write about your stay at the Crowne Plaza San Antonio Airport. I am happy to hear our staff made an great impression on you and that you enjoyed your stay with us. I do hope you come...More
La Cucaracha!!!! Disgusting is the only word to describe this place. After arriving late due to delayed flights I was given a room that looked like it had not been cleaned since 1982. There were what appeared to be toe nail clippings on the side...More
We stayed for one night, preceding a 30+ hour trip back home.
The excellent: Definitely the staff! Each and every staff person we interacted with was tops. We had a friend meet us in the lobby and upon arrival she asked for us, but we...More
Response from IHGService, Guest Relations Manager at Crowne Plaza San Antonio AirportResponded 14 January 2018
Good to hear back from one of our IHG Rewards Club members. I am very happy that you found our staff commendable. It is always hugely motivating on our end to receive positive feedback from our valued guests like you. I am also...More
The hotel was very clean and huge. Was ice cold with the a.c. enjoyed the larger tub and extra space on the couches. Very quiet stay even with a basketball tournament going on. Staff was amazing, will definitely stay again.More
Response from Joshua H, Front Office Manager at Crowne Plaza San Antonio AirportResponded 23 December 2017
Thank you for taking the time to write a review on your stay at the Crowne plaza San Antonio Airport. I am glad to hear you enjoyed your stay and that you found our staff "amazing". We strive to make every guest stay...More