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Embassy Suites by Hilton San Antonio - NW I-10

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Traveller (25)
Dining (15)
Room & Suite (14)
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Overview
  • Excellent39%
  • Very good23%
  • Average14%
  • Poor12%
  • Terrible12%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Embassy Suites by Hilton San Antonio - NW I-10
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton San Antonio - NW I-10
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Reviews (242)
There are newer reviews for Embassy Suites by Hilton San Antonio - NW I-10
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All reviewsmade to order breakfastindoor poolwould stay here againcommon areashot tubchecking infree breakfasta great stayrooms are spaciousexcellent hotelhotel roomgilbertreceptionsshuttlesa
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151 - 155 of 236 reviews
Reviewed 9 August 2017

Elegant look, clean room, nice big flat screen tvs, premium channels are free, beds and pillows so soft and comfortable. I just wish i could live in that hotel. The bathroom was small, and it wasn't that pretty looking, but overall I say I would...More

Review collected in partnership with Embassy Suites Hotels
Thank 849alexiso
Response from Anthony S, General Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 20 October 2017

Dear 849alexiso, Thanks for your comments and the 5 STAR review! I am pleased you had an overall enjoyable experience. I apologize for the digital key experience and hope it didn't cause to much of an inconvenience. Like with anything new, Hilton is working out...More

Reviewed 8 August 2017

I can't decide if I would stay here again or if I would recommend to a friend.... hotel was ok, but I feel it should have been a little nicer for the price. The rooms were clean and we liked the setup. But the bathroom...More

Review collected in partnership with Embassy Suites Hotels
Thank abigailhutch
Response from Anthony S, General Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 20 October 2017

Dear abigailhutch, Thank you for taking time to share your experience. I am sorry one of our four elevators broke down during your stay. I hope this didn't cause too much of an inconvenience during your stay. I am sorry you didn't get to experience...More

Reviewed 5 August 2017

I would not recommend this hotel to any family or friends. The sliding door to the balcony did not lick safety issue the pool can not be seen from lobby seating area safety issue. The social happy hour "incentive deciding factor" never was replenished and...More

Review collected in partnership with Embassy Suites Hotels
Thank 918rolandod
Response from Anthony S, General Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 23 October 2017

Dear 918rolandod, Thanks for taking time to share your experience. I am sorry your experience was not a pleasant one. Throughout our indoor pool area, we have chase lounges, tables and chairs for those who want to relax and watch those having fun in the...More

Reviewed 5 August 2017 via mobile

You can tell that this may be an older property but does appear that it has recently gone through a refresh. Lobby area is new Embassy design and rooms have also been given a facelift. Plenty of lobby area to chill and the happy hour...More

Thank BradS65
Response from Anthony S, General Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 18 October 2017

Dear BradS65, Thanks for your survey and for noticing our new look. Unfortunately during your visit, one of our elevators was down, thus making it slow for you. For that, I am truly sorry. I do hope you will stay again the next time you...More

Reviewed 4 August 2017

Only one person working hard at front desk. Rest of staff was not helping her. Room was dirty. Housekeeping did not come until 545 pm - after I was back from work. Light in room didn't work NO BATH TOWELS - 2 washcloths & a...More

Review collected in partnership with Embassy Suites Hotels
Thank Jennifer H
Response from Anthony S, General Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 23 October 2017

Dear Jennifer H. Please accept my apology for not delivering the very best experience you deserve or that we are known for. I can assure you this is not the normal mode of service. I have shared your comments with my Director of Operations to...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$144 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#95 Business Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$144 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#95 Business Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (25)
Dining (15)
Room & Suite (14)
Pool & Beach (2)
Business Centre & Event Rooms (7)
Family and Play Areas (4)
Questions & Answers
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mdttwilliams
18 May 2018|
AnswerShow all 4 answers
Response from Justaguy061 | Reviewed this property |
I'm not sure about all of the rooms, maybe just one side. And restaurants, there are a bunch within a 5 min. drive.
2
Votes
mdttwilliams
7 May 2018|
AnswerShow all 6 answers
Response from Eric O | Reviewed this property |
The premium room we stayed in had a small fridge and a microwave.
1
Vote
harryandbill
28 December 2017|
AnswerShow all 5 answers
Response from Anthony S | Property representative |
Yes, we have two washers and two dryers for guest use. The machines operate on quarters.
0
Votes
Room Tips
"The higher floors have better views"
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"Lower floors might be better air conditioned"
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"Higher floor"
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"Excellent location"
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