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Embassy Suites by Hilton San Antonio - NW I-10

200 reviews
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Traveller (22)
Dining (9)
Room & Suite (8)
Overview
  • Excellent35%
  • Very good22%
  • Average16%
  • Poor14%
  • Terrible13%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton San Antonio - NW I-10
Special Offer: Double Points, Every Stay
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Reviews (200)Write a Review
There are newer reviews for Embassy Suites by Hilton San Antonio - NW I-10
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LanguageEnglish
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25
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All reviewsremodeled lobbymade to order breakfastcomplimentary eveningcook to orderindoor poolgreat stayroom was nice and cleanextra roomhave stayed here several timessmall bathroomluggage cartwould stay here againroom doorhotel managementstayed here for one nightlove this hotelcommon areas
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191 - 195 of 195 reviews
Reviewed 25 March 2017

Reading the reviews now I realize that I actually read reviews for the other Embassy Suites near the airport before I actually booked this one. During the stay, I was thinking "am I staying at a different hotel than those other people reviewed?" Turns out...More

Thank WorkingTravelMom
Response from Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 27 March 2017

Hello Working TravelMom, I am so sorry to hear that you did not have a great experience during your stay with us and we failed to meet your expectations in several areas; pool, highway and atrium noise, weak internet signal and the staff was not...More

Reviewed 21 March 2017 via mobile

Brought 6 kids. Very nice hotel, clean, friendly, very beautiful inside. Nice pool, plenty of towels, Close to lots of places. Kids enjoyed the pool and breakfast. All slept very comfortable. Will return.

1  Thank Maricela V
Response from Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 24 March 2017

Hello Maricela V, Thank you for your recent stay with us. I am so pleased that you found our hotel to be very nice, clean, nice pool, friendly and beautiful inside! In addition, you all slept comfortably. We look forward to welcoming you back soon!

Reviewed 16 March 2017

Stay away from this hotel if you are looking for an embassy suites experience. you will not find it here. i have stayed at many embassy suites in the past and this is not up to the standard i'm used to. i could write a...More

Review collected in partnership with Embassy Suites Hotels
1  Thank martinrT9187IN
Response from Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 18 March 2017

Hello martinrT9187N, Thank you for your stay with us and I am so sorry that we did not meet your expectations/standard that you are used to. I hope you will give us another opportunity to change your experience with us at the Embassy Suites.

Reviewed 15 March 2017

We have stayed at over 20 different Embassy Suites and many more than once. This newly renovated property needs a lot of work still. It is in dire need of a good cleaning and the staff dropped the ball several times. The check in process...More

Thank Ruth S
Response from Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 18 March 2017

Hello Ruth S, Thank you for your stay with us. I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience with us at the Embassy Suites.

Reviewed 14 March 2017

I room was nice, but the bathroom is very small. The hotel is remodeling the rooms. They did seem to start early. They did not come by the room and clean and change the towels. The service from the other staff was good.More

Review collected in partnership with Embassy Suites Hotels
Thank Steve M
Response from Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10Responded 18 March 2017

Hello Steve M, Thank you for your stay and for your feedback and we hope to welcome you back soon. I am so sorry that the housekeeping did not service your room during your stay. I will be sure to share your feedback with the...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room Service
Room amenities
Microwave
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Indoor pool
Hot Tub
Heated pool
Details
Price range
US$133 - US$244 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#95 Business Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$133 - US$244 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#95 Business Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (22)
Dining (9)
Room & Suite (8)
Pool & Beach (1)
Business Centre & Event Rooms (7)
Family and Play Areas (4)
Questions & Answers
Ask a question
harryandbill
28 December 2017|
AnswerShow all 4 answers
Response from Anthony S | Property representative |
Yes, we have two washers and two dryers for guest use. The machines operate on quarters.
0
Votes
TXAg1999
11 August 2017|
AnswerShow all 4 answers
Response from Anthony S | Property representative |
Thanks for reaching out to us. Pets are not allowed in the hotel unless it is a service animal. If you have additional questions, please contact the hotel directly at 210-340-5421.
0
Votes
Blanca S
9 July 2017|
AnswerShow all 6 answers
Response from Maricela V | Reviewed this property |
Not Far
0
Votes
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123
Room Tips
"At this hotel all of the rooms are good."
Read review
"not recommended"
Read review
"Elevators are very slow so choose a room close to the ground floor"
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"Unclean food area and rooms."
Read review
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