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San Antonio Marriott Northwest

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Traveller (26)
Room & Suite (11)
Dining (7)
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Overview
  • Excellent35%
  • Very good17%
  • Average19%
  • Poor16%
  • Terrible13%
Travellers talk about
“m club”(20 reviews)
“gold member”(2 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from San Antonio Marriott Northwest
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (121)
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119 results
Traveller rating
41
20
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15
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Time of year
LanguageEnglish
41
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15
Show reviews that mention
All reviewsm clubconcierge loungegold membercomfortable place to staytop floorthe ac unityour luggagefollowing morningbusiness tripawesome staynight staycomfortable roomsoutdoor poolclose to the airportspring breakvery nice hotelthe river walk
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1 - 5 of 119 reviews
Reviewed 1 week ago via mobile

First impression was good very nice lounge bar area. But then the room, was very small no desk, sink has no counter space. Bathtub is very small,I am here with my husband, he is here for a business training. I am not impressed at all...More

2  Thank Donna N
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded 1 week ago

It's disappointing to read comments like this especially when some mentioned issues are beyond our control in operations. It's our intent that all our guests enjoy the amenities and services we have to offer and for the most part we accomplish that, but I'm sorry...More

Reviewed 2 weeks ago via mobile

I booked this hotel 2 weeks in advance under my Marriott Rewards profile, gave my credit card and got my confirmation, and tried to check in at 11:30pm tonight. The lady thanked me for my loyalty and then proceeded to “look” for my room for...More

Thank Kristin H
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded 2 weeks ago

I first want to start by apologizing to this guest for having to experience this type of issue. It's not something that occurs often, but I'm most disappointed that it happened at this location. We immediately begin to research in cases like this to determine...More

Reviewed 2 weeks ago

Stayed here on a business trip . The room was well appointed, although the bathroom could do with an extra towel hook. The only other challenge was that I found the moveable table found at the lounge (which is really the only desk space), was...More

Thank TravelManagerLoveIt
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded 2 weeks ago

It's great to see read comments like this and we're happy this stay was pleasurable. I'm also happy to announce to all those reading that we've listened to guests comments about our rooms not having adequate desk space and we're working to install desks and...More

Reviewed 3 weeks ago

I had to stay there for work purposes, dirty carpet, cockroach in the shower, most of staff is rude (a couple of exceptions) pretend to listen but never followed up when told about an issue. Got changed to another room, carpet even dirtier I could...More

1  Thank Eutimio G
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded 2 weeks ago

To all our guests and those who read reviews like this I wish to say that it is very disheartening to see comments like this. We work hard to make sure all our guests have a good experience and to provide a very clean and...More

Reviewed 3 weeks ago

Great hotel, clean rooms and very friendly staff. The M Club staff is great and it is a nice place to hangout and get some work done. The hotel has a nice gym to get a good workout. I would recommend this hotel to business...More

Thank JSFoodie09
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded 3 weeks ago

Thank you so much for taking the time to tell us some of the good things about your stay. We work hark to make all our guest happy and honored to have had the chance to serve you. Thank you for being a valued guest....More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Concierge
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$125 - US$220 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$125 - US$220 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (26)
Room & Suite (11)
Dining (7)
Pool & Beach (1)
Business Centre & Event Rooms (5)
Questions & Answers
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Norma B
20 August 2017|
AnswerShow all 7 answers
Response from Jetjouster | Reviewed this property |
They do not.
0
Votes
sandyinmexico
27 November 2016|
Answer
Response from Lina C | Property representative |
Of course. Each of our rooms are equipped with a fridge (under the Coffe Hutch). If you wish to have a second one delivered please dial '0'and we will send one to you.
0
Votes
Room Tips
"Stayed in 2 rooms, both equally dirty."
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"ask for a low floor room. They are quieter than higher rooms since the hotel is basically surrounded by..."
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"Best tip: Don't stay here."
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"We had a balcony suite and loved it"
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