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Holiday Inn Riverwalk

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978 Reviews from our TripAdvisor Community

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Showing 938: English reviews
Reviewed 3 days ago NEWvia mobile

Jeff, Jaret and Donte are the kindest people I've ever come across. Above and beyond exceptional service. Never once worried about my vehicle or belongings. Superior service superior personalities!!!!

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Helpful?
Thank destiny d
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear destiny d, Thank you for posting such a wonderful review regarding your Holiday Inn Riverwalk experience. We have a great Valet Team with us, and I'm glad that they provided such excellent service to you. Thank you again for staying with us. We look forward to seeing you soon! Kindest regards, Elizabeth Garza Guest Services elizabeth.garza@ihg.com

A TripAdvisor Member
Level Contributor
42 reviews
7 hotel reviews
3 helpful votes
Reviewed 1 week ago via mobile

Visiting San Antonio for a Christmas party and this hotel is exceptional. Employees are friendly and courteous and very clean. Rooms are nice and big some with river views. Breakfast in restaurant was very good. Wait staff very good.

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1Thank A TripAdvisor Member
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Valued Guest, Thank you for sharing your wonderful comments regarding your Holiday Inn Riverwalk experience. We are so happy to read that you enjoyed many aspects of your stay with us! Please come back and visit us again. We look forward to your return. Happy Holidays from the Holiday Inn Riverwalk team! Elizabeth Garza Guest Services elizabeth.garza@ihg.com

Texas
Reviewed 1 week ago

Check-in was easy and clerk was efficient yet personable. Our third floor room was gorgeous with a balcony that overlooked the Riverwalk. We have stayed downtown many times and this hotel has some of the best riverviews. Rooms recently renovated with hard surface floors and glass shower enclosures. Hotel was quiet, very little noise from hall/other rooms/upper floor. Outside noise...

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Helpful?
2Thank smileTexas
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear smileTexas, Thank you for sharing your detailed review regarding your Holiday Inn Riverwalk experience. While I was delighted to read on how much you enjoyed your guest room, I was disappointed to read that you experienced several housekeeping issues. Please know that we truly appreciate your feedback. Your comments are very important to us. Please do not hesitate to...

Reviewed 1 week ago via mobile

Had a terrible experience with the initial booking process. Once I got to the hotel had to wait another hour for room. Shower curtain was brown on the ends.. disgusting. New girl at front desk wasn't sure of check in process. I will never stay at another IHG property due to my experience at this one. Only positive for this...

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Helpful?
1Thank traveljunkie0214
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear traveljunkie0214, Thank you for taking the time to review your recent Holiday Inn Riverwalk experience. On behalf of the team, I would like to apologize for the inconveniences you encountered during your time with us. I would like to discuss your stay in further detail. Please do not hesitate to contact me at your convenience. Thank you, Elizabeth Garza...

Reviewed 1 week ago via mobile

Recently stayed at this property with my best friend. Hotel rooms are not great but ok. Bathroom was gross, didn't look like they had vacuumed and there was obvious dog hair everywhere. On the plus side, central location to the riverwalk and restaurants. Valet, Jeff and Donte, were very helpful with recommendations of where to go. Probably wouldn't stay here...

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Helpful?
1Thank Stacy B
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Stacy B, Thank you for taking the time to review your Holiday Inn Riverwalk experience. On behalf of the team, I would like to extend my deepest apologies regarding the cleanliness issues you encountered during your time with us. I would like to discuss your stay with you in further detail. Please do not hesitate to contact me at...

New Orleans, Louisiana
Reviewed 1 week ago

We were here the weekend before Thanksgiving. The staff was nice and the location was great, but the rooms were not very clean. The carpet looked like it had not been vacuumed in a long time. I kept my shoes on the entire time.

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Helpful?
1Thank Christine C
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Christine C, Thank you for taking the time to review your Holiday Inn Riverwalk experience. While I was happy to read that you enjoyed our location and service from our staff, I was greatly disappointed to read of the cleanliness issue you encountered. Your comments are of great value to us and have been shared with management. I would...

Laredo, Texas
Reviewed 2 weeks ago

The guys here are extremely friendly and helpful. Our stay was extra special because of their excellent customer service. Jeff, Jorge, and Donte went above and beyond to help me and my kids. No other hotel in the area has been as awesome!

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1Thank elerma529
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear elerma529, Thank you so much for your wonderful review. I was so delighted to read of the friendly and attentive service that our Valet team provided to you! We appreciate your feedback and hope to have the pleasure of hosting you again! Kindest regards, Elizabeth Garza Guest Services elizabeth.garza@ihg.com

Houston, Texas
Reviewed 2 weeks ago via mobile

Clean rooms and great service. Steven Garcia-Levis from the start took care of our every need and was very nice. We will be staying here every time we come! The location was perfect and very close to great restaurants. Walking distance which is key!

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1Thank jordanwest88
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear jordanwest88, Thank you for your kind review regarding your recent Holiday Inn Riverwalk visit. I was delighted to read on how much you enjoyed your time with us, and the excellent service that was provided to you by Steven! I look forward to sharing your comments with him. Please do not hesitate to contact me for booking assistance if...

Sterling, Virginia
Reviewed 2 weeks ago via mobile

Enjoyed the Holiday inn while here with our adult children. Rooms are very clean, modern and spacious. We had a king room with pull out sofa and also a rollaway bed. Fit us all fine. Overlooking river walk on 7th floor and was quiet. My son did mention he heard music late. I didn't. Only comment to management is that...

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1Thank andil64
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear andil64, Thank you for taking the time to review your Holiday Inn Riverwalk stay. I was glad to read that you enjoyed your time with us. We truly appreciate your feedback. Your comments are of great value to us and have been shared with management. Please feel free to contact me if you would like to discuss any aspect...

Dover, Delaware
Reviewed 2 weeks ago via mobile

Jeff and Jorge were excellent service professionals. They were very helpful in helping us find our way around town , recommending good places to eat and visit and arranging taxi services. They definitely made our stay more enjoyable. Thanks

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1Thank deborahw106
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear deborahw106, Thank you for taking the time to review your Holiday Inn Riverwalk experience. We are so proud to have Jeff and Jorge on our team, and I'm glad they made your stay a great one! Please come visit us the next time your plans bring you back to San Antonio. We'd love to have the pleasure of hosting...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more   less 

Additional Information about Holiday Inn Riverwalk

Address: 217 N Saint Marys St, San Antonio, TX 78205-2303
Region: United States > Texas > San Antonio > East Side
Price Range: £103 - £222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Riverwalk 3*
Number of rooms: 313
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotels.com, Priceline, Odigeo and Orbitz so you can book your Holiday Inn Riverwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio
San Antonio Holiday Inn
Holiday Inn Riverwalk San Antonio, Texas
Hotel Style:
#40 Romantic Hotel in San Antonio
#49 Business Hotel in San Antonio
#53 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Riverwalk staff and other travellers.
23 questions
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Questions? Get answers from Holiday Inn Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“riverwalk view is a must!”
 of 5 bubbles elerma529, 25 Nov 2016 | Read review
“Request a balcony room on the Riverwalk.”
 of 5 bubbles glogue34, 14 Nov 2016 | Read review
“Third floor balcony room has excellent view of the Riverwalk but still quiet at all hours.”
 of 5 bubbles DennisN7, 11 Nov 2016 | Read review
“River view balconies are a good choice”
 of 5 bubbles 1AveryP, 10 Nov 2016 | Read review
“Balcony room was great!”
 of 5 bubbles TnTsmom70s, 26 Oct 2016 | Read review
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