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Marriott Plaza San Antonio

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Marriott Plaza San Antonio
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751 Reviews from our TripAdvisor Community

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Showing 739: English reviews
Austin, Texas
Reviewed 6 days ago NEW

This is a beautiful, well maintained property on the edge of the San Antonio River Walk. Close enough for a short walk, but far enough away to not be concerned with noise. Many rooms have balconies facing a courtyard and pool. The rooms facing the street can be a little noisy, so would definitely opt for an courtyard view room....

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Helpful?
1Thank BJW329
Reviewed 1 week ago NEWvia mobile

My husband and I have stayed at this hotel for a minimum of 10 nights a year for the last 6 years. His company has used this hotel for the last 20+ years. Yes, before Marriott purchased it. If it wasn't for its location and peaceful grounds, we probably would have stopped coming several years ago. I used to recommend...

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Helpful?
Thank Angela K
Maria M, Manager at Marriott Plaza San Antonio, responded to this review

Dear Angela K. Thank you so much for taking the time to share your feedback. We sincerely apologize that you felt you didn't have a good experience. We shared your feedback with the entire team. In speaking with you on property, the appropriate areas are aware and we will follow up accordingly. We always want each and every guest to...

Austin, Texas
Reviewed 1 week ago via mobile

Enjoyed easy check in and great location. Near the convention center -walking distance! Rooms were clean and all things worked. Spent more time outside of hotel, but service was great and friendly staff!

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Helpful?
1Thank directorofmusic
Edson, Canada
Reviewed 2 weeks ago via mobile

This is an older hotel, but clean. We were invited to have s'mores by the fire, but there was a cheerleading competition in town and the hotel was full of kids. The staff are super friendly. The concierge room had an ok breakfast. The best part of this hotel is a comfortable bed, and great location to walk to the...

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Helpful?
Thank cjp1967
Dianniella S, Assistant Front Office Manager at Marriott Plaza San Antonio, responded to this review

Dear cjp1967, We are glad you took the time to give us your feedback on TripAdvisor. Our hotel has a lot of history, with four historical buildings and a bush that is in the Guinness Book of Records. We cherish the history that sets us aside from any other Marriott. We are happy that we could host you on such...

Reviewed 2 weeks ago via mobile

I am overwhelmed by the service. I needed to find a location to buy bobby pins. The concierge stopped the Executive Chef, who was passing through the lobby, and asked him wherever the nearest place to buy bobby pins was. He offered to go Walgreens and get the pins and have them delivered to our room. Whaaaaat!

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Helpful?
1Thank Carolyn C
Dianniella S, Assistant Front Office Manager at Marriott Plaza San Antonio, responded to this review

Dear Carolyn C, We are extremely excited that you had such a wonderful experience. I will share with everyone the great impression our Executive Chef made with the impulse reaction to assist you. Everyone truly care about our guest and go above and beyond to ensure that each guest enjoys their stay. Thank you again and we hope to see...

Reviewed 2 weeks ago

We liked the location and price combination for a visit to downtown San Antonio. The entire reason I am writing this review, however, is to let people know to avoid room 315. It is directly under the kitchen part of the concierge room on the fourth floor. That room has no carpet and many chairs and much foot traffic. We...

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Helpful?
1Thank Chris L
Nikki G, Front Office Manager at Marriott Plaza San Antonio, responded to this review

Dear Chris L., Thank you for taking the time to share your experience with tripadvisor concerning your stay. It is my understanding that you had a problem with a noise disruption. I do apologize for the inconvenience that you faced. We would like to extend our sincere apologies. Please know that your concerns are taken with the utmost respect and...

Texas
Reviewed 3 weeks ago

Very nice property that is within walking distance to the Riverwalk. Rooms are spacious and really nice garden area. Staff is very friendly and very glad we stayed here. Just a heads up that if yiou stay here you will have to pay for parking. Wiuld recommend paying the additional $5.00 and valet it.

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Helpful?
Thank Grizzly386
Dianniella S, Assistant Front Office Manager at Marriott Plaza San Antonio, responded to this review

Dear Grizzly386, Thank you for your wonderful response on TripAdvisor. We are very thrilled that you enjoyed your stay. I will share with the staff that they lived up to the friendliness we are known for, once again. We too like our location; a few minutes from the Riverwalk as well as Southtown. We hope to see you again, next...

Atlanta, Georgia, USA
Reviewed 4 weeks ago

Basic Marriott accommodations, dark lobby area, not particularly inviting. The hotel is convenient and walkable to all of the major points of interest in San Antonio, including the Riverwalk, Alamo and the Convention center.

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Helpful?
Thank matthew g
Nikki G, Front Office Manager at Marriott Plaza San Antonio, responded to this review

Dear Matthew G, Thank you for sharing your feedback concerning your stay at the Marriott Plaza. Thank you for sharing about the lighting in the lobby area I will be sure we look at it during our evening hours where the lights are dim to ensure we do not have them to low. Matthew G, you are right we are...

Las Vegas, Nevada
Reviewed 4 weeks ago

The carpets were not clean in the rooms. The sheet and the beds were stained including the towels. I am not sure WHO keeps rating these rooms as clean and good. I would not stay here again. For the price per night, a holiday inn would be better! I am not sure if motel 6 has this many stained sheets...

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Helpful?
Thank Ram S
Nikki G, Front Office Manager at Marriott Plaza San Antonio, responded to this review

Dear Ram S, Thank you for taking the time to share your experience at the Marriott Plaza. I would like to sincerely apologize for the cleanliness of your room. We have shared your feedback with our Director of Housekeeping to ensure this does not happen again. Please know that it is never our intention to provide anything less than the...

Texas
Reviewed 8 January 2017 via mobile

While the weather was colder than usual, the hotel was great. Short walking distance (about 1/2 mile) to the riverwalk and convention center. I have included a picture of the Tower of America and Alamodome form our balcony. Recommend

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Helpful?
Thank jdb99999
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear jdb99999, Thank you so much for taking the time to share your experience. We are thrilled that you had a wonderful stay. Our team genuinely wants each guest to have a memorable experience while visiting. We are so glad you did. We hope to have the pleasure to be of service again. Always At Your Service,

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Anaqua Restaurant & Grille
Cuisines: American, Seafood
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Marriott Plaza San Antonio

Address: 555 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: £175 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marriott Plaza San Antonio 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Marriott Plaza San Antonio Hotel San Antonio
Marriott San Antonio
San Antonio Marriott
Marriott Plaza San Antonio Texas
Hotel Style:
#18 Luxury Hotel in San Antonio
#52 Family Hotel in San Antonio
#53 Business Hotel in San Antonio
#64 Romantic Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Marriott Plaza San Antonio staff and other travellers.
5 questions
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2 months ago
7 months ago
Chicago, Illinois
over a year ago
League City, Texas

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Questions? Get answers from Marriott Plaza San Antonio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a courtyard room - quieter.”
 of 5 bubbles BJW329, 13 Feb 2017 | Read review
“Any room except 315! Really hard to sleep in that room.”
 of 5 bubbles chrislU6358PO, 1 Feb 2017 | Read review
“Don't choose this hotel.”
 of 5 bubbles rams802, 19 Jan 2017 | Read review
“1st floor courtyard will give you the properties peacocks and other birds walking on over to you while you enjoy your room service breakfast”
 of 5 bubbles karencombest, 29 Dec 2016 | Read review
“Try to get a room on 2-4 floor on the courtyard side with a balcony”
 of 5 bubbles TexasHawaiiFan, 27 Dec 2016 | Read review
5 of 5