We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Palacio del Rio

Visit hotel website
Traveller (975)
Room & Suite (360)
Video
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Hilton Palacio del Rio in San Antonio, TX is perfectly located on the San Antonio River Walk. Directly across from the Henry B. Gonzalez Convention Center and only 2 blocks from the Alamo and Hemisfair Park. If the River Walk is your primary destination, we are the place to stay. Every room in our hip hacienda-style hotel has a private balcony overlooking the River Walk or downtown San Antonio skyline. We are walking distance to restaurants, bars and shops, with 25 meeting rooms and event spaces including The Pavilion by Hilton. In addition we have 3 on-site outlets for food and beverage: Tex’s Sports Bar (the only sports bar on the San Antonio River Walk), River’s Edge Cafe + Patio Bar and our famous Durty Nelly's Irish Pub. Our historic hotel was built using modular construction in a record 202 days. Opening April 6, 2018, in time for Hemisfair '68 Worlds Fair, we were the first luxury hotel in downtown San Antonio, welcoming guests from all over the world.
Read more
Property amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Wheelchair access
Show more
Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
River View
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
164Restaurantswithin 0.3 miles
79Attractionswithin 0.3 miles
3,393Reviews
1,060Photos
41Q+A
100Room tips
Traveller rating
  • 1,926
  • 975
  • 297
  • 119
  • 76
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
From phenomenal to disaster in twelve months...I can't tell you how many times I've been a guest in this iconic hotel, but it's at least thirty times in my thirty eight years. Last year at this time I was blown away by the world class customer service throughout my stay, but
Read more
Response from HiltonTracieA, Public Relations Manager at Hilton Palacio del Rio
Responded 4 days ago
Dear Sterling_Allen Thank you for taking time to share a review with us. This is not typical of a guest stay at our hotel, and we appreciate your comments. Both our Director and Assistant Director of Front Office will continue open communication with you until a resolution is found. We greatly appreciate you being a Hilton Honors member and thank you for choosing to stay with us. Kindest regards, Tracie
Read more
Hotel's Favourite
San Antonio is one of our favorite destinations for a Texas Road trip – we have been to this underrated city in Texas a few times and every time there is always something new to discover. While you can’t go wrong with any of the the properties on the River Walk – there are quiet
Read more
Response from HiltonTracie, Public Relations Manager at Hilton Palacio del Rio
Responded 20 Nov 2018
Dear OutsideSuburbia, Thank you for staying with us and taking time to write a review. Your feedback is appreciated, and will be shared with our Food & Beverage Team members. And very recently San Antonio ranked #10 in winter travel destinations and Best U.S. City Ranking according to Travel & Leisure. San Antonio welcomes more than 20 million overnight leisure visitors annually, and it’s because we continue to maintain a timeless appeal. Until we see you again, we wish you happy travels and happy holidays! Kindest regards, Tracie
Read more
We rented 2 connected rooms for family. We are from Texas, but had family visiting. It was the perfect location to see and experience the riverwalk. It was easy to find and close to many attractions on the riverwalk. Great restaurant downstairs. Elegant hotel!
Read more
From the time we decided to go back to our original honeymoon destination in October of 2018 the Hilton staff could not have been nicer in helping us celebrate by returning to where it all started 45 years ago. The played it all up so well, especially since this hotel is
Read more
My husband and I attended the rodeo and stayed here. Phillip at the front desk delivered outstanding service as did the valet. As a matter of fact, all of the staff were very friendly and welcoming. Property is nice and beds comfortable. Room was spotless. Great value for
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
The supposedly clean tub.
Looking Straight down
Looking down and left
View From the room
Mini Fridge
PreviousNext
12345672
They offer valet parking which was very slow when I was there. Public parking is 2 blocks away. The hotel valets are parked there.
1 vote
Show all answers
I would say no. I got a river view room as an "upgrade" because I was an Hhonors Gold member. However, I couldn't even see the river from the room and had to go to the balcony to see the river all the way down...not a great sight and I didn't understand why it was an upgrade.
1 vote
Show all answers
is this on the Riverwalk?
yes and every room has a balcony!
1 vote
Show all answers
No. I took a cab to the hotel and it ran about 32 dollars plus tip on the way to the hotel. On my return trip I used UBER and it cost about 15 dollars tip included in price. UBER rates may depend on time of day and demand. Download their app, create a profile with credit card information, and enter your destination. The app will give you the price, description of the vehicle, driver's name and wait time. If I were doing it again... it would be UBER all the way!
1 vote
Show all answers
Yes
1 vote
PreviousNext
1234569
"Find another hotel."
"To avoid late night riverwalk noise get a room facing away"
"River view is a nice side. Lower rooms have better view of river. (We were on the 17th, but it was still nice.)"
"Select a room with a view of the River Walk"
"away from elevators facing the river"
PreviousNext
12345620
PRICE RANGE
US$218 - US$499 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton palacio del rio hotel san antoniohilton hotel san antoniohilton san antoniopalacio del rio hiltonsan antonio hilton
LOCATION
United StatesTexasSan AntonioEast Side
NUMBER OF ROOMS
485
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing