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Hilton Palacio del Rio

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2,457 Reviews from our TripAdvisor Community

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Showing 2,416: English reviews
Dallas, Texas
Reviewed yesterday NEW

The location is fabulous, right on the River Walk. Also 2 blocks from Alamo (must see) and the Riverside Mall. The staff at the Hilton is very accomodating - ranging from the front desk, maids, and valet.

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Helpful?
Thank Jonni F
Reviewed 2 days ago NEWvia mobile

Professional staff. Clean rooms. Nice gym. Easy access to highways. Close to stadium and river walk. Breakfast if top notch. Personal computer devices worked fine on their wifi but my work laptop kept getting kicked off. Only complaint is parking. Way over priced in my opinion. So much so that I don't think I will be staying here again.

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Helpful?
1Thank Stanimal14
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Stanimal14, Thank you for taking the time to candidly share your recent stay with us. Our team is always striving to exceed your expectations, and reading of all the qualities that you appreciated about our property, we are humbled. In regards to our parking rates, we are constantly looking to provide the best value to our guests. When comparing...

Reviewed 2 days ago NEWvia mobile

The hotel is awesome, with great views of riverwalk and central location. The service and attention to detail is just great, esp. the front desk employee Alex sent us a complimentary box of chocolate covered strawberries on our anniversary night...such a nice and thoughtful gesture!!! Will definitely come here again!

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Helpful?
1Thank Ashwin J
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Ashwin J., We are elated to read of the personal connection our team formed with you during your recent anniversary stay with us! It brings us great joy to have had the opportunity to host you and hope to see you both back for another memorable experience. Safest holiday travels, Zain Bidiwala

Lehi, Utah, United States
Reviewed 2 days ago NEWvia mobile

Great hotel right on the river walk. Great views and nice little patio with your room. Room service was fast and food was very good. You could not get a better location by river walk, McDonald's, mall, Alamo, and many other great things. Hotel staff was very great. I am going to bring my family back here!

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Helpful?
1Thank Michael I
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Michael I., We are elated to read of how much you enjoyed your stay with us! Our location truly does lend itself to easy access to all the attractions in downtown San Antonio. With the Alamo, The Shops at Rivercenter and the Torch of friendship, all within two blocks - you have it all! Do return with the whole...

Findlay, Ohio
Reviewed 3 days ago NEW

This hotel is appropriately located on the Riverwalk and within walking distance to many places of interest. Being here early December we ended up with 4 days of rain n and off. We were still able to walk to most of our interests and there are plenty of places to dine and shop. The lights are beautiful! The hotel staff...

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Helpful?
1Thank kktalbert
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear kktalbert, Despite less than ideal weather, we are so glad to see you were able to have a wonderful December stay with us! The holiday season is truly the most festive on the River Walk, just as you experienced. Your compliments of Sandra are greatly appreciated and she will surely be notified of the same. Do return soon! Safe...

Amarillo, Texas
Reviewed 3 days ago NEW

The hotel is very clean and inviting. The staff were extremely helpful about questions concerning the hotel, things to do in San Antonio, and the river walk. The hotel is right on the river, about in the middle and has balconies. We stayed on the 15th floor that has an excellent view of the river walk and downtown . A...

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Helpful?
Thank 177rodinama
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear 177rodinama, Thank you so much for choosing to stay with us and for taking the time to review your experience! Your kind words regarding our ideal location, elevated levels of guest service and gorgeous views from the private balcony are greatly appreciated. We will be sure to inform our entire team of your excellent stay. Do return soon, Zain...

Dallas
Reviewed 4 days ago NEWvia mobile

All you HILTON frequent sleepers will be asked if you want breakfast or points. Take the points! This hotel is in the perfect spot downtown to stroll to a nice breakfast place. There are others but I really like Schilo's which is around the corner and across the river. About a 2 min walk. This property has no executive lounge...

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Helpful?
Thank joelinda
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear JoeLinda, A wonderful suggestion for our many loyal HHonors guests! We are glad to see that you had a true 5-star stay with us and we will be sure to share this with our entire team. Earning your business starts with providing you with only the finest quality Texan hospitality and we will ensure our standards remain unmatched by...

Illinois
Reviewed 5 days ago NEW

Stayed at the Palacio del Rio for 3 days in November while visiting San Antonio. We arrived from the airport and were immediately checked in. Our room was a good size and the bed was wonderful. We had no trouble sleeping, which is unusual for me especially. Bathroom was big and clean. Each room has a nice balcony. One side...

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Helpful?
Thank HRN95
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear HRN95, Thank you so much for choosing to stay with us, while visiting San Antonio. Every opportunity we get to host you is special to us. From ensuring you a quick check-in and providing a comfortable guest room, to ensuring amenities are stocked and replenished without delay - you are our focus. Our staff will be elated to hear...

Missouri, United States
Reviewed 6 days ago NEW

Perfect location on the Riverwalk! We had a Riverview room. It had a wonderful of the Riverwalk and we were able to watch the Holiday Parade on the River from our balcony. Beautiful room, great accommodations, good restaurants. Very convenient. Friendly staff.

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Helpful?
Thank tiffanymU551UY
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear TiffanymU551UY, Thank you so much for choosing to stay with us for the River Lighting Parade! We are elated to read of your memorable experience and would love to host you again in the future. Also, your kind words regarding our well-kept guest rooms, delicious dining options and helpful team members will surely be shared with our management team....

Houston, Texas
Reviewed 6 days ago NEW

Do not stay at this hotel if you intend to get some sleep. Or, if you do, stay on the Riverwalk side. It's ironic that I suggest this because you usually hear that the noise from the Riverwalk partying will keep you up at night, but that is nothing compared to what we had to put up with from the...

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Helpful?
Thank Texasstarr
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Texasstarr, Please accept our heartiest apologies for the inconvenience you faced from outside noises. I can assure you, that this is not a common occurrence, and even less, any sort of gang activity. We are in the safest part of downtown and have not experienced anything of the sort in recent history. Also, your comfort is our priority, far...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 S Alamo St, San Antonio, TX 78205-3299
Region: United States > Texas > San Antonio > East Side
Price Range: £122 - £317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Hotels.com, Booking.com, Expedia, Travelocity, Priceline, Cheap Tickets, Odigeo and Jetsetter so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hilton Palacio Del Rio San Antonio, Texas
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
23 questions
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Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with a view of the River Walk when MAKING your reservation.”
 of 5 bubbles Babysis727, 5 Dec 2016 | Read review
“15th floor Riverwalk side balcony with 2 chairs and table view of all the Christmas lights for quite a distance. Great room!”
 of 5 bubbles kktalbert, 3 Dec 2016 | Read review
“choose a room on the river walk side, it costs a little bit more but worth it.”
 of 5 bubbles 177rodinama, 3 Dec 2016 | Read review
“Choose a floor above 12 for good city views. I believe it is the south side rooms that face the riverwalk, which are more expensive.”
 of 5 bubbles HRN95, 1 Dec 2016 | Read review
“I would choose another hotel not on that street. Usually the Riverwalk rooms are pretty noisey, but not in this case.”
 of 5 bubbles Texasstarr, 30 Nov 2016 | Read review
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