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Hilton Palacio del Rio

3,092 reviews
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Traveller (859)
Room & Suite (342)
Dining (28)
Overview
  • Excellent58%
  • Very good29%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“convention center”(289 reviews)
“the river”(394 reviews)
“valet parking”(157 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Hilton Palacio del Rio
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,092)Write a Review
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1,718
887
264
105
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1,718
887
264
105
65
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All reviewsconvention centerthe rivervalet parkingself parkla villitaroom servicelobby barper daytwo blocksnice roomsvalet servicerivercenter malleasy accesspilarbalconyelevatorfloor
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721 - 725 of 3,039 reviews
Reviewed 27 October 2016

Wonderful people on the front desk made our stay very special. Thank you Lacie and Gabe for your special attention to detail and customer comfort, it was soooo much appreciated. You are a wonderful advertisement for Hilton. A beautiful setting on the river walk, spacious...More

1  Thank George1950
Response from Zain B, Public Relations Manager at Hilton Palacio del RioResponded 31 October 2016

Dear George1950, We cannot express to you the level of gratitude we feel for your taking the time to review our hotel. It brings us great joy to read of how Lacie and Gabe went above and beyond to ensure you a personalized stay. With...More

Reviewed 27 October 2016 via mobile

I never give any Hotel a 5 star rating, but the location alone deserves 5 stars. Nice hotel, staff very good, house keeping not too bad, rooms very good and comfortable. Check in staff were very friendly and efficient. Room service lady Pilar did a...More

5  Thank marvin3004
Response from Zain B, Public Relations Manager at Hilton Palacio del RioResponded 31 October 2016

Dear Marvin3004, We are thrilled to read that you are already looking forward to your next stay with us! It is humbling to know that we now fall into the top tier of your hotel experiences - a feat that would not have been accomplished...More

Reviewed 26 October 2016

If you are coming to San Antonio, don't hesitate to stay at this Hilton Palacio del Rio on the RiverWalk. I can honestly say its worth every penny you spend. Its beautiful and so perfect, in so many countless ways. We have had an amazing...More

2  Thank Asusanrae
Response from Zain B, Public Relations Manager at Hilton Palacio del RioResponded 31 October 2016

Dear Asusanrae, Thank YOU for choosing to stay with us! It was our thorough pleasure to have hosted you while visiting the River Walk. Our team members aim to exceed the expectations of each guest, and it seems as though we achieved this during your...More

Reviewed 26 October 2016 via mobile

I had a great experience at this hotel. Clean room, nicely appointed, great service, close to great restaurants and attractions. Very professional and helpful front desk staff as well. All with a great view of Riverwalk!

1  Thank Margaret F
Response from Zain B, Public Relations Manager at Hilton Palacio del RioResponded 31 October 2016

Dear Margaret F., Thank you so much for your kind words! We are pleased to read of how much you enjoyed our many amenities. Do return soon - we would love to welcome you back. Best regards, Zain B.

Reviewed 25 October 2016

We drove to San Antonio from San Angelo on a USAF visit with my son. Since it was a special occasion we splurged to stay on the River Walk. We had a great time here. It's pricey but worth it for a short period. We...More

3  Thank LCatz91
Response from Zain B, Public Relations Manager at Hilton Palacio del RioResponded 31 October 2016

Dear LCatz91, Firstly, thank you for the scarifies you make each day by having a son in the armed forces. With many of our team members having previously served our country, it is most humbling to have hosted you while in San Antonio. We are...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$247 - US$477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#23 Family Hotel in San Antonio
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$247 - US$477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#23 Family Hotel in San Antonio
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (859)
Room & Suite (342)
Dining (28)
Pool & Beach (10)
Business Centre & Event Rooms (16)
Family and Play Areas (2)
Questions & Answers
Ask a question
thomasr1950
17 October 2017|
AnswerShow all 11 answers
Response from hippiechickwoman | Property representative |
yes and every room has a balcony!
1
Vote
Elizabeth W
10 August 2017|
AnswerShow all 5 answers
Response from Linda H | Reviewed this property |
No. I took a cab to the hotel and it ran about 32 dollars plus tip on the way to the hotel. On my return trip I used UBER and it cost about 15 dollars tip included in price. UBER rates may depend on time of day and... More
1
Vote
Rick w
9 July 2017|
Answer
Response from Bashment31 | Reviewed this property |
Yes
1
Vote
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12345613
Room Tips
"Rooms at higher floor would have much better view"
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"Half of the rooms face the city and half face the river. Be sure to ask if you have a preference"
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"Great accessibility to down town San Antonio"
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"rooms with river walk views are available. Rooftop outdoor pool. 5th floor fitness center. 2nd floor..."
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