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Holiday Inn Express Saugus (Logan Airport)

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Holiday Inn Express Saugus (Logan Airport)
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550 Reviews from our TripAdvisor Community

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Showing 535: English reviews
Philadelphia, Pennsylvania, United States
Reviewed 4 days ago NEWvia mobile

Stay here often for business and really appreciate the caring staff and recent renovations. I recently arrived late and needed to catch an early shuttle and Steve was helpful in expediting my check in and even called to make sure I made the shuttle on time. Just one example of the outstanding service I always receive here. Thx Steve!

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Helpful?
1Thank Mark L
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for posting your experience with Steve. Steve is a perfect example of a staff which is dedicated and always looks to deliver a great experience to our guests. He will be thrilled when he reads your comments. See you soon! Ludwing Ardon General Manager

Marstons Mills, Massachusetts, United States
Reviewed 5 days ago NEWvia mobile

I stayed here while traveling through town on business. The hotel is conveniently located, the staff is friendly, the rooms are clean and the price was reasonable. There is plenty of parking at this hotel. I would not hesitate to return.

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Helpful?
1Thank Derek V
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your review of your recent stay with us. We are glad you enjoyed your stay and we met your needs. We hope to see you soon! At your service, Ludwing Ardon General Manager

Reviewed 6 days ago NEW

Spoke to Isaais Castro, the Assistant Gen. Manager, several times over the period of a few days with varying questions- the type of questions that I could have easily found on my own with a little research, but I was busy, so I just called -(is there laundry on site? Airport shuttle times? check-out time?) Each time I spoke with...

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Helpful?
1Thank andrew m
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for your great words regarding the service you received from Isaais. He is a great example to follow for the rest of our staff and guest just love him. Such service you can expect from the entire staff at our hotel. Again Thank you and we hope to see you soon. Proudly, Ludwing Ardon General Manager

Putney, Vermont
Reviewed 1 week ago

The place is not fancy, but it offered the main things we needed. The rooms were comfortable and quiet. There was a decent morning breakfast in a spacious and pleasant area. The front desk was helpful and friendly. In fact, there was a TV problem with one room, and they came up and fixed it about 5 minutes after I...

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Helpful?
Thank Terry H
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for your great feedback. I am pleased you found our location and services to be satisfactory. We love it when a guest has a stress free stay with us. We look forward to your next stay with us. Yours in hospitality, Ludwing Ardon General Manager

Solihull
Reviewed 3 weeks ago

Stayed here first night after landing at Boston, prior to travelling to Salem next day. Have to keep eyes peeled to find it as on opposite carriageway to way going i.e. have to go back on yourself to get here. Busy dual carriageway isn't problem with noise in room (we were on the front) and we were on front but...

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Helpful?
Thank NottinghamRed
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your feedback of your recent stay with us. We love Halloween in our hotel!! Additionally we love to offer value to our guests staying with us and we are glad you found this to be true. We hope we you find yourself in our area in the future you will stay with us again. At your service,...

Boston, Massachusetts
Reviewed 3 weeks ago

Belinda,Kiara and Bessie are the most helpful staff anywhere. However, my mattress sags like a whale in a Mud pit. When I got here there was a little confusion about the booking I did online and Belinda cleared up the matter like a wrestler going after a thief in Congress. Way to go and because of her is why I...

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Helpful?
Thank actu1
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your review. It was a great ready and we always love our guests feedback. Like a wrestler going after a thief in Congress I will go after that mattress. Belinda, Kiara, and Bessie will enjoy reading this review. We look forward to your next stay with us. At your service, Ludwing Ardon General Manager

Hartford, Vermont
Reviewed 30 October 2016 via mobile

We did the stay here park here package through a third party. We got a great price so i hate to complain but had i paid regular rates i would be very unhappy. We had an early return flight leaving our destination (with 3 children tired and cranky) at 2 am getting into boston at 10:50am. We called for our...

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Helpful?
Thank Melissa T
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your candid feedback. We love to offer great value to our guests, especially with our park and fly packages. Your feedback will be used to ensure we get our procedures in place as your wait time for pick up was too long and the to go bags should have been ready for you. We hope to see...

Argyle, Texas
Reviewed 20 October 2016 via mobile

We called for the shuttle at 11:00 p.m. and it arrived quickly. At that time of night, it was only a 15 minute ride back to the hotel. The lobby was full of cute, tasteful Halloween decorations, a fun touch. Our room was clean, quiet, and comfortable and the staff was very nice. HI Express hotels always have a good...

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Helpful?
1Thank ILoveTexas
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your positive feedback. We love October around here. We just finished having our pumpkin carving contest. The departments got really creative and our guests elected an awesome pumpkin winner. Again I thank you and hope to see you soon. Yours in hospitality, Ludwing Ardon General Manager

Houston, Texas
Reviewed 17 October 2016

Stayed for 1 night out of convenience since we had an EARLY flight out of Logan airport. Great that they offer a free shuttle and it runs often enough and earlier enough. Room was clean, simplistic, and the front desk staff pleasant and personable.

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Helpful?
Thank TheKidd26
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your review. We are glad to see you enjoyed your stay with us. We hope to see you in the future. Yours in hospitality, Ludwing Ardon General Manager

Daphne, AL
Reviewed 17 October 2016 via mobile

If you book this hotel thinking you are close to the airport you would be wrong. I booked it that thinking it would be just a quick 5 min taxi ride to get here - wrong. It was a $43 taxi ride from airport to hotel. Additionally when you get here there is nowhere to eat or shop unless you...

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Helpful?
Thank Ainslie54
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your candid feedback. I apologize we did not meet your expectations during your stay and you were not provided with the information regarding our amenities prior to your arrival. We pride ourselves on providing a great value to our guests and will use this feedback to further continue improving. At your service, Ludwing Ardon General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more   less 

Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906-4521
Region: United States > Massachusetts > Saugus
Price Range: £73 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Saugus (Logan Airport) staff and other travellers.
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Questions? Get answers from Holiday Inn Express Saugus (Logan Airport) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Front desk people will save you.”
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