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Hilton Garden Inn Springfield

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1 room 2 adults 0 children
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Hilton Garden Inn Springfield
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643 Reviews from our TripAdvisor Community

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Showing 634: English reviews
Pittsburgh, Pennsylvania
Reviewed 3 September 2016 via mobile

I arrived to the hotel late at night. Mike the overnight person was quick with recommendations of where I could get a beer and some late night food (Samuels pub). He was funny and engaging and made sure that my stay was great. He greeted me by name every time that he saw me. I'll stay again.

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Helpful?
Thank ikyskinz
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our staff helpful! We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Arlington, Virginia, United States
Reviewed 3 September 2016

Convenient location - right off Route 91. Friendly staff. Very clean and welcoming environs. Lots of eating options in proximity. Loved the live music every night on the Pizzeria Uno's patio - great way to end a summer night in New England!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank TLMartin1964
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our location to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Boston, Massachusetts
Reviewed 31 August 2016

I booked 3 room's on behalf of some of my buddies staying here for a weeding. Staff was very friendly with easy check in and check out process. They have breakfast that we thought was complementary but it actually cost $10. Other than that surprise it was a great experience.

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Helpful?
Thank Chris G
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our staff friendly and helpful! We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Wantagh, New York
Reviewed 31 August 2016

Hotel was very clean and the staff was nice and helpful with everything. It is in same complex as the NBA Hall of Fame so walked to the restaurants and Hall of Fame. Very conveniently located. The hotel gym had the basics and was clean and everything worked.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 448maryellenf
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our hotel clean and staff helpful! We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

NH
Reviewed 29 August 2016

Our room was spacious and comfortable offering everything we needed to make our stay perfect! Don't skip the breakfast, you will regret it! Buffet with omelets and French toast/pancakes made to order. Breakfast staff is a group of positive, high energy energy employees who go out of their way to ensure you are satisfied and have everything you need!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kathleen M
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our guest room to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

harwich
Reviewed 26 August 2016

For Springfield this is a really nice hotel for a short stay. It has a great desk setup with Herman Miller chairs for business work, its very usable compared to others. The free ample parking makes it a great option for this very congested area. It's also in a nicer part of Springfield near the basketball museum so family friendly.

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Helpful?
Thank snowst
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our location to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Bayport, New York
Reviewed 26 August 2016

The location is in the same parking lot as e Basketball Hall of Fame making it easy to go back and forth. Also with a quality restaurant right in the premise you never have to get in your car and drive to anyplace until you're reedy to go home.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank joebC1459IZ
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our location to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Springfield, United States
Reviewed 25 August 2016

Nice, welcoming staff. Sightly, clean accommodations. No problem staff isn't willing to assist. My room did not have towels my first night but this was fixed. Also it's not very clear what you'll be charged for breakfast or how much items cost. Overall a great stay as usual and I would recommend to anyone staying in Springfield in need of...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Shanisse C
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our staff helpful and friendly! We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Beach Lake, Pennsylvania
Reviewed 24 August 2016 via mobile

Enjoyed our quick overnight stay before visiting the Basketball Hall of Fame. Breakfast was delicious and the staff was wonderful. Our room was very clean. The only criticism I have is the women's restroom near the elevators were not clean and didn't leave a good first impression. Thankfully our room and the service the staff gave us made up for...

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Helpful?
1Thank 911Tinker
Management response:

I am sorry you found our restrooms unacceptable. Our team works very hard to keep every area of the hotel clean; we strive to exceed expectations every day. Please accept my sincere apologies for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider...

Pearl River, New York
Reviewed 22 August 2016 via mobile

Came to Springfield for 2 days and we stayed here as to was #1 on tripadvisor. Start to finish we dealt with about 6 various staff members and they were all very helpful and friendly as well as obviously proud about where they worked. Wonderful amenities here from the wifi to the pool. Terrific breakfast so we didn't have to...

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Helpful?
Thank Frankar
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our staff helpful and friendly! We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Springfield staff and other travellers.
6 questions
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Questions? Get answers from Hilton Garden Inn Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No point in choosing a room if it's not available when you arrive.”
 of 5 bubbles MatthewSPG, 12 Nov 2016 | Read review
“stay furthest end from the thruway”
 of 5 bubbles Jeffm184, 28 Oct 2016 | Read review
“We always choose a room away from the elevators.”
 of 5 bubbles JimWiseman1, 26 Sep 2016 | Read review
“check your room for cleanliness and especially the smell.”
 of 5 bubbles LausDeo, 17 Sep 2016 | Read review
“Not on the live band side”
  • the room
  • bathroom
  • view of basketball hall of fame from the window
 of 5 bubbles Charlieboysmom, 1 Aug 2016 | Read review
5 of 5