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I'm a Sheraton loyalist, so when we arrived in Scranton recently, I grabbed at the Four Points. That was a mixed bag.
The halls and the rooms are tired and feel old fashioned, although the room furnishings were comfortable and spotless. The employees ran the...More
Thank Abby B
Response from Mukib R, General Manager at Four Points by Sheraton ScrantonResponded 6 days ago
Thank you very much for your feedback regarding your recent stay.
I am sorry your arrival experience was unpleasant and departure experience was pleasant. I have shared with appropriate department heads to address to ensure repeat issues at check in. Also many thanks...More
Camper broke down while traveling back to NH from Hershey. The room was great clean and beds were extremely comfortable. Due to my extenuating circumstance, staff allow
us to do laundry beyond check out time while we waited for the repairs to be done on...More
We stayed one night on our way to Washington DC. The room was a good size but dark, gray, carpets not very clean... a little depressing. But we were tired and the beds were very comfy, the hotel was quiet so we had a good...More
Thank Maria F
Response from Mukib R, General Manager at Four Points by Sheraton ScrantonResponded 2 weeks ago
Thank you very much for your feedback regarding your recent stay with us.
Please accept our apologies for being unable to exceed your expectations due to product and service issues.
I have shared your concern with appropriate department heads in order to avoid...More
I would just like to say the Sheraton in Scranton has a few very valuable employees that made my stay so enjoyable that I stayed an extra two nights! Cassie & Stephanie who work the front desk to Kristine who works the bar. All three...More
Stayed there 23 April 2018 for one night. We waited in the restaurant with only one guest waiting for more than an hour for our food. I ordered Roasted Red Pepper Soup and a flatbread. The soup had a terrible taste and was inedible and...More
1 Thank Anita M
Response from Mukib R, General Manager at Four Points by Sheraton ScrantonResponded 3 weeks ago
Thank you very much for your feedback as we take your criticism seriously and constructively.
We are very embarrassed with our performance and we do apologize for the inconvenience. This is not a norm but it happened to you.
We are truly very...More