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BEST WESTERN Pony Soldier Inn & Suites

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BEST WESTERN Pony Soldier Inn & Suites
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1,124 Reviews from our TripAdvisor Community

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Showing 1,024: English reviews
Bakersfield, California
Reviewed 3 days ago NEW

I was travelling home from texas and was getting tired. Found on hotels was the highest rated Price was great breakfast was excellent staff very helpfull. Planning a trip in two weeks just to stay here.

Review collected in partnership with Best Western
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Helpful?
Thank 450kentl
Apple Valley, California
Reviewed 4 days ago NEW

We stayed here on our way to and from Texas. Nice clean and comfortable room, very friendly and helpful front desk employees. Breakfast was very good. Close to restaurants and Interstate. Pet friendly. Will stay here again.

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Helpful?
Thank RCKAZ
Anthem
Reviewed 4 days ago NEW

We stayed in room 117 on Sunday January 15, 2016. The room was clean and the beds were comfortable but that was the end of the good experience. The pool and spa were dirty and the enclosed pool had no ventilation so all of the condensation was raining back down on you if you tried to sit and relax outside...

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Helpful?
Thank Matthew H
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your feedback. While we appreciate the generous compliments of room cleanliness and bed comfort, I’m disappointed to hear we missed the mark on giving you a completely satisfactory experience. I am reviewing your comments regarding the upstairs neighbors with our front desk team, and it is with regret from our end that we were unable to take...

Houston, Texas
Reviewed 5 days ago NEW

We stayed in the family suite for one night. Although this is an older hotel, it has been well kept (NOTE - there is no elevator). The dining area is separate of the main property which is nice because there is much more room to spread out. If you're a light sleeper, keep in mind that this hotel I next...

Review collected in partnership with Best Western
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Helpful?
Thank Joshua F
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

So happy to hear that our family suite worked out so well for your trip! It’s often the perfect solution to needing a little extra room for the whole family after long hours along the road. Thank you for mentioning this, as well as the spacious new breakfast room. Our hot, delicious breakfast is a favorite of many! Please give...

bay area, ca
Reviewed 1 week ago

We really enjoyed our stay here. As BW diamond members, this was the only property that offered any of the amenities associated with that level of membership. They upgraded us to a one bedroom suite which was a great size and had two bathrooms. The room itself was clean and well appointed. We also enjoyed the location as it was...

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Helpful?
Thank chipnchair
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for your recent visit. It was our pleasure upgrading you to our suite and I’m happy cleanliness and ambiance are words you would use to describe it. We completed many interior and exterior updates this past year. We strive to make staying effortless and that begins with our easy location, express check-out and great service. We...

Brantford, Canada
Reviewed 1 week ago

Yes you read that right. We paid for the upgraded suite. Our first night there, Dec. 30th we were awaken but some rude and noisy people above us at about midnight. After about 20 mins, my wife called the front desk, there reply was "we have some ear plugs if you'd like them"????? Are you serious! $139.00/night room that is...

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Helpful?
Thank John C
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings! Thank you for taking the time to write such a thorough review and explaining your rating. I am so sorry you experienced excessive noise both evenings you were here. This is not a normal experience for our hotel and I can completely understand your frustration. In situations like this, our team will do everything possible to contain the disturbance....

Reviewed 1 week ago

We were making a return trip home to Pennsylvania from California and decided that Flagstaff would make for a convenient stopping point as we wanted to visit the Painted Desert and Petrified Forest. We picked a Best Western as we had a good experience in West Covina. Our Flagstaff stay was even better. The hotel staff was very welcoming. The...

Review collected in partnership with Best Western
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Thank Y5776WFmaryw
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Sounds like a fun trip! Thank you for the generous review with highlights of our location, complimentary breakfast and friendly service. Based on our own experiences when we travel, we know how important it is to be surrounded by sincere and friendly people when on vacation. Therefore, we choose people that are genuinely caring and kind. I hope you enjoyed...

Avondale, Arizona
Reviewed 2 weeks ago

Very nice trip. I really enjoyed everything the hotel offered. Very comfortable. And I appreciate them honoring our military service members. I look forward to using this hotel for any other visits to flagstaff.

Review collected in partnership with Best Western
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1Thank 435indiam
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you! We’re honored to host military families and offering a discount is the least we can do. We appreciate the acknowledgement. We look forward to being your go-to hotel in beautiful Flagstaff. Please let me know if there is anything I can ever assist with. Safe travels! Best, Scott, GM

Saint Louis, Missouri
Reviewed 2 weeks ago

I was only there for only one night. as a stop over to the airport. The room was clean and comfortable, The staff was It's not a place to stay long term but not bad for a night or two, It's off hwy 66. It's about 10 minutes to the small airport in Flagstaff.

Review collected in partnership with Best Western
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Helpful?
Thank martynstl
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thanks for taking the time recommend us! Glad we could provide a great night’s rest during your stopover and our location was convenient to the airport. We hope to see you again next time and remember the most competitive rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

Tempe, Arizona
Reviewed 3 weeks ago

Check in was quick and efficient. Snow removal around the side entrance could have been better. We have actually stayed here many times. On this occasion stayed in one of the king bedroom suites. This is a two room suite with a sofa sleeper in one side and king bed in the other. There are two bathrooms. Almost everything was...

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Helpful?
1Thank C H
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Season’s Greetings! Thank you for being a valued guest of Best Western Pony Soldier. I’m glad you appreciated our many new features. We’ve completed exterior and interior updates. Your constructive feedback will be reviewed for and solutions implemented. We want to earn the ‘very good’ rating next time your travels bring you to Flagstaff. Happy New Year! Best, Scott, GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Address: 3030 E Route 66, Flagstaff, AZ 86004-3936
Region: United States > Arizona > Flagstaff
Price Range: £62 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pony Soldier Inn & Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff
BEST WESTERN Pony Soldier Inn & Suites Flagstaff, North America
Hotel Style:
#8 Business Hotel in Flagstaff
#14 Romantic Hotel in Flagstaff
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pony Soldier Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Pony Soldier Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pet friendly”
 of 5 bubbles RCKAZ, 16 Jan 2017 | Read review
“Ask for the second floor”
 of 5 bubbles 533matthewh, 16 Jan 2017 | Read review
“Closer to the rear away from the train track and noise of the train.”
 of 5 bubbles 806JohnC806, 9 Jan 2017 | Read review
“Arrive early for good parking spot.”
 of 5 bubbles rhondal984, 14 Dec 2016 | Read review
“If you have a mobility issue - don't take a room on the second floor - no elevators”
 of 5 bubbles GBishome, 7 Oct 2016 | Read review
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