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DoubleTree by Hilton Hotel Flagstaff

1,653 reviews
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Traveller (178)
Room & Suite (101)
Dining (24)
Overview
  • Excellent47%
  • Very good32%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
“double tree”(84 reviews)
“grand canyon”(196 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel Flagstaff
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,653)Write a Review
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Show reviews that mention
All reviewsdouble treesakura restaurantgrand canyonwarm cookiesnice hotelmain buildingfront desk staffbreakfast buffetwould stay here againgreat place to staythe room was nicebeds were comfortableroad triplobbyteppanyakisaunanau
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501 - 505 of 1,588 reviews
Reviewed 24 March 2016 via mobile

Overall this was a good hotel for families. Probably the highlight is the staff and their willingness to help make things work for our family. It felt just a little tired, and the outdoor hot-tub jets wouldn't work, but still a nice place. The gym...More

Thank Colin S
Response from granite_hotelmgr, Manager at DoubleTree by Hilton Hotel FlagstaffResponded 25 March 2016

Thank you for the recommendation and review. So glad our team was able to 'make your stay.' We appreciate the heads up on the outdoor hot tub jets -- we'll have maintenance get right on that. It's so helpful when guests let us know when...More

Reviewed 23 March 2016

Hotel is moderate to average in service. Can improve on the hospitality part. Rooms were nice and clean. Not an ideal place for family but was a last minute choice. Amenities were not conveyed up front and had to inquire. Other Doubletrees Ive stayed at...More

Review collected in partnership with DoubleTree by Hilton
Thank Darryl R
Response from granite_hotelmgr, Manager at DoubleTree by Hilton Hotel FlagstaffResponded 25 March 2016

Thank you for your candid feedback. We work very hard not only to meet, but to exceed our guests' expectations in terms of service and amenities. It's through reading guest comments that we are able to focus on the areas that truly matter to our...More

Reviewed 22 March 2016

The walls of our room were paper thin and we heard every conversation in the hall and the rooms around us. We heard every drawer open and close in the rooms around us, and all movement above us. Not very restful.More

Review collected in partnership with DoubleTree by Hilton
1  Thank christinas39
Response from granite_hotelmgr, Manager at DoubleTree by Hilton Hotel FlagstaffResponded 23 March 2016

Please accept our apologies that your rest was disturbed by guests staying in rooms near yours. Though our building structure is fairly standard in terms of sound proofing/noise control, we do understand how important a good night's rest is. Our team is good about either...More

Reviewed 19 March 2016

I was travelling to Arizona for a week with a friend. She had never seen the Grand Canyon and planned to stay near there for a night. The closest Hilton was The double tree at Flagstaff. Accommodations were excellent. Staff helped us with restaurant suggestions....More

Review collected in partnership with DoubleTree by Hilton
Thank Pat F
Response from granite_hotelmgr, Manager at DoubleTree by Hilton Hotel FlagstaffResponded 23 March 2016

Thank you for including the DoubleTree in your Grand Canyon vacation! So glad you enjoyed your stay (and our signature blueberry bran-oat muffins)!

Reviewed 17 March 2016

The lady who checked me in seemed new and unsure of herself. I didn't get the warm welcome that I normally do when staying at the DoubleTree. The rate was higher than expected but I thought that would include a nice view. I ended up...More

Review collected in partnership with DoubleTree by Hilton
Thank Y8185YZtonim
Response from granite_hotelmgr, Manager at DoubleTree by Hilton Hotel FlagstaffResponded 18 March 2016

Thank you for your comments and patience. We will follow up promptly on the training of our front desk team, as you are correct -- a warm welcome is not only expected, it's our standard of service. We do thank you and look forward to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$107 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Flagstaff
#8 Family Hotel in Flagstaff
#9 Romantic Hotel in Flagstaff
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$107 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Flagstaff
#8 Family Hotel in Flagstaff
#9 Romantic Hotel in Flagstaff
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (178)
Room & Suite (101)
Dining (24)
Pool & Beach (4)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
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KingstonPike
5 October 2017|
AnswerShow all 4 answers
Response from iriegirlb4 | Reviewed this property |
They are very accommodating with the shuttle service. We were dropped off and picked up at the train station. Also they took us to the train station upon our departure..not sure about the times for room service but the food... More
1
Vote
616cherryp
23 July 2017|
AnswerShow all 9 answers
Response from Syphon | Reviewed this property |
Sorry - I don't smoke, so I didn't notice.
1
Vote
JimOB1
15 April 2017|
AnswerShow all 4 answers
Response from HotelServiceExpernce | Property representative |
Hello! We do have 2 restaurants -- Woodlands Café and Sakura Sushi & Teppanyaki.. We also have a lobby lounge and offer room service. We do not offer indoor parking, but we have plenty of parking. (Note: very few locations... More
2
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Room Tips
"We were in the annex at the back, nice and quite."
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"Rooms are fine, don't eat in the restaurant unless you want to eat with pets!"
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"The back (south) building is quieter"
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"We stayed on the upper floor of the main building. Very quite."
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