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Hampton Inn & Suites Buffalo Downtown

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Traveller (178)
Room & Suite (124)
Videos (1)
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About

#6 of 24 hotels in Buffalo
Location
Cleanliness
Service
Value
Travellers' Choice
Turn new experiences into unforgettable moments at Hampton Inn & Suites Buffalo Downtown. Stay within steps of Shea's Buffalo Theatre, two blocks from NFTA metro, and eight minutes from KeyBank Center and Canalside for sports and entertainment. Savor distinctive cuisine and innovative cocktails at any of our onsite restaurants. Embrace effortless relaxation in your room featuring our ultra-comfortable bed, ergonomic workspace, free WiFi, and a coffee maker. Upgrade to a suite for extra space featuring a small kitchen equipped with a full-sized refrigerator, a microwave, a two-burner cooktop, and dishwasher. Indulge yourself in our complimentary hot breakfast. During your stay take advantage of our indoor heated swimming pool with a whirlpool spa, and our fully-equipped fitness center. Host your next meeting or event with our versatile meeting space.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Baggage storage
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Mid-range
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
1,573Review36Q+A100Room tips

Reviews
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Traveller rating
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BackfromVacay wrote a review 9 Mar
Toronto, Canada178 contributions40 helpful votes
Extremely friendly staff, especially at breakfast. He worked the environment ensuring everyone was eating to their satisfaction. Breakfast was a true delight. Adequate options. And self serve was with ample portions without worry. Pool was not working. But the shuttle would have been available. Property was clean inside and out. Check in and out was smooth. It helped that our concierge spoke a few languages. Guests seemed relieved. And our extra amenities arrived quickly.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: CAll ahead to ensure the indoor pool on this property is working in case you have your heart set...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Joe E wrote a review Aug 2023
17 contributions10 helpful votes
Hotel's Favourite
We had a great stay here. The room was large and very comfortable. Everything was clean and fairly well maintained. The room had all the amenities we expected. The only downside was the tub and shower. The water pressure was quite low and the tub didn't drain very well. Also the water temperature shifted a lot during our showers. From barely warm enough to extremely hot. The location of the hotel is great. There were a number of bars, restaurants, and coffee shops within walking distance. We felt very safe walking around the hotel at night. Overall, this is a hotel we would definitely stay at again if we come back to Buffalo.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Massimi, General Manager at Hampton Inn & Suites Buffalo Downtown
Responded 29 Aug 2023
Thank you for your comments! We love to hear about our happy guests. We will look into the issues with the water pressure and temperature right away. Thank you for the heads up!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tracbert wrote a review Jan 2024
Reno, Nevada100 contributions60 helpful votes
We came through Buffalo for a family trip of the northeast. We were lucky to be there during the Taste of Buffalo. The location for the Taste of Buffalo event is perfect and the event is fun and tasty. The hotel if comfortable, the breakfast was great. The staff was very nice and parking was no issue, easy in and out. It is a bit confusing during the Taste of Buffalo event to find the entrance so call the hotel to ensure you know the correct street to turn onto.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Massimi, General Manager at Hampton Inn & Suites Buffalo Downtown
Responded 2 weeks ago
Thank you for your feedback! I am so happy to know that you enjoyed your stay with us. Maybe you can come visit for the Taste of Buffalo again this year! Taking place in July :-)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lena S wrote a review Jan 2024
Dallas, Texas21 contributions2 helpful votes
We have stayed several times a month for well over a year for business travel and arrive late . Usually midnight or later. George at the front desk is always welcoming and kind. We appreciate how nice he is after a long flight and a late arrival.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Massimi, General Manager at Hampton Inn & Suites Buffalo Downtown
Responded 2 weeks ago
Thank you LenaSkinner! George really is such a kind and gentle person. We love having you as our guest, and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Raheem B wrote a review Dec 2023
1 contribution
I booked my room as a diamond member for $194 I check my bank a few days later and see they have charge me $435 for the room an additional $250... very dissatisfied with this. I haven't been able to reach a manager to fix either.
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Date of stay: December 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Massimi, General Manager at Hampton Inn & Suites Buffalo Downtown
Responded 14 Dec 2023
Thank you for reaching out Raheem. I did receive this information this morning, adjusted the incorrect billing off and sent the update through Hilton, where you submitted the complaint to. I apologize for the error, and will make sure to share this with our front desk so they can see the impact it can make when they do not notice a rate change. If there is anything else at all that I can do for you please do not hesitate to reach out. We hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jasknyc wrote a review Nov 2023
2 contributions1 helpful vote
We stayed for a Saturday night over Thanksgiving weekend, and I was so thrilled with the experience staying here. We came here exhausted, and the woman checking us in was a breath of fresh air after an early train ride, and she let us drop off our bags early so that we could see the city. (Loved the Buffalo AKG Museum!). She also provided excellent restaurant recommendations in the area, and genuinely wanted to help. I loved the breakfast -- great options (oatmeal, omelets, soy milk, cereal, potatoes, sausage, yogurt, muffins, you name it), the clean pool, the super relaxing hot tub, and the spacious room. If I come back to Buffalo, I'd definitely stay here again. I found the staff throughout the hotel to be super friendly and kind, and it just made it a warm and comfortable experience.
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Date of stay: November 2023
Value
Rooms
Service
Room Tip: We stayed on the 2nd floor, and while I normally go for a higher floor it was very quiet. ...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Massimi, General Manager at Hampton Inn & Suites Buffalo Downtown
Responded 4 Dec 2023
Thank you so much for taking the time to share your experience. We work hard to take care of each, and every guest in hopes that they will have the same wonderful experience as you did. We hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ayeoman87 wrote a review Nov 2023
Bolivar, New York1 contribution
Checked into our room to find what clearly appeared to be a masturbation area for the previous tenant. Lotion and a crusty hand towel right out in the open window sill. Called to complain, it waa disinfected and a small discount was provided. Then we started to look around more to notice our room clearly hadn't been cleaned at all since whatever took place prior. Food in cupboards, filth all over, dirty sheets, dirty tub, dirty cupboards, dirty door knobs, caution tape on the walls and tape all over the walls, dust all over. It was a nightmare. There were no other rooms to switch too and we had a wedding to attend with no time to switch or we would have.
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Review collected in partnership with Hampton
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Massimi, General Manager at Hampton Inn & Suites Buffalo Downtown
Responded 15 Nov 2023
Thank you for your feedback. I know we have spoken privately, but I am so sorry for the issues you experienced during your stay with us. Our guests certainly expect more out of us, and we will continue to make improvements so issues such as this never happen. I look forward to hearing from you when you can make it back to the area! We would love to have you as our guest again so you can get the true experience of the Hampton Inn Downtown Buffalo!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ray H wrote a review Oct 2023
49 contributions1 helpful vote
+1
Nice clean hotel right downtown. Friendly staff. Very nice complimentary breakfast. Room has a coffeemaker, mini fridge and microwave. Disappointed that there was no safe in the room, but you could leave valuables behind the front desk. We stayed four nights. First three were fine, but on our last night, the music coming from Waves (the restaurant downstairs) was deafening. It was blasting from 9 pm until 2 am. It felt like we were at the party. At first I thought the music was coming from one of the adjacent rooms (it was that loud) but when I called the front desk they told me it was from Waves, and they couldn’t do anything about it. We were on the second floor, room 208. I think right above the restaurant. Should warn people that this can be a noisy room.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Second floor over Waves restaurant can be really noisy!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Massimi, General Manager at Hampton Inn & Suites Buffalo Downtown
Responded 30 Oct 2023
Thank you for taking the time to send in your comments. We will absolutely work with Waves and their management team to try and ensure this is not an issue for our guests moving forward. I apologize that you had to deal with this noise on your last night here. We hope to see you again one day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dharmesh P wrote a review Oct 2023
Galveston, Texas1 contribution
Beautiful hotel with polite and courteous staff. They take care of customer so nice. Hotel amenities are good and easy-to-use. Front desk staff aware of local area well. She is very good with customer.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Massimi, General Manager at Hampton Inn & Suites Buffalo Downtown
Responded 30 Oct 2023
Thank you for your kind words! We love to hear from our satisfied guests. We work hard every day to ensure our guests go home remembering a wonderful experience. Have a great day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fantastics wrote a review Sept 2023
Toronto, Canada11 contributions
Arrived at checkin time of 3pm - the room wasn't ready and the front desk person said to give. him 10 minutes, he just had to check on the room. Waiting in the lobby we needed to use the restroom for which you needed a passcard. Asked him if someone could get us entry to it. He did but was grim about having to do so We waited in the lobby for 40 minutes then approached him about the room. He said to give him another 2 minutes. We said maybe we should just go out and come back later. He said we should do so. Very cranky. At 6:30 the app told us the room was available. We had waited 3.5 hours a this point. On return we asked at the desk if we could be comped for parking as we had paid (and lost) around 4 hours of our deluxe room. He said we would have to ask his manager who wasn't there. We asked for a couple of bottles of water (they are complimentary). He said nothing and pushed 2 at us. Next morning on check out we discussed with the woman on duty who said she was managing. She comped the parking and couldn't understand why he didn't. Apologized. Have been coming to this hotel for awhile. Clearly staff issues. The room was $290 for a night AFTER the parking was off the bill. No reason to come back and deal with service this lousy at this rate.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Massimi, General Manager at Hampton Inn & Suites Buffalo Downtown
Responded 30 Oct 2023
I am so sorry that you were not able to get into your room in a timely manner. I also would like to apologize for the delayed response to your issue. However please know that we have already made improvements in our housekeeping department, so guests are not held back from checking in on time which causes an inconvenience to your day. If you are ever in the area again, please reach out to me directly so I can make personally arrangements for you to return.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£136 - £217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn & suites buffalo downtown hotel buffalo, hampton inn and suites buffalo downtown, hampton inn buffalo, buffalo hampton inn
LOCATION
United StatesNew YorkErie CountyBuffalo
NUMBER OF ROOMS
140
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HAMPTON INN & SUITES BUFFALO DOWNTOWN - Updated 2024 (NY)

Frequently Asked Questions about Hampton Inn & Suites Buffalo Downtown
Which popular attractions are close to Hampton Inn & Suites Buffalo Downtown?
Nearby attractions include Shea's Performing Arts Center (0.2 miles), Irish Classical Theatre Company (0.3 miles), and Tralf Music Hall (0.2 miles).
What are some of the property amenities at Hampton Inn & Suites Buffalo Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hampton Inn & Suites Buffalo Downtown?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hampton Inn & Suites Buffalo Downtown?
Guests can enjoy free breakfast during their stay.
Is parking available at Hampton Inn & Suites Buffalo Downtown?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Hampton Inn & Suites Buffalo Downtown?
Conveniently located restaurants include Bacchus Wine Bar & Restaurant, Dinosaur Bar-B-Que, and Osteria 166.
Are there opportunities to exercise at Hampton Inn & Suites Buffalo Downtown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hampton Inn & Suites Buffalo Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hampton Inn & Suites Buffalo Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hampton Inn & Suites Buffalo Downtown offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Hampton Inn & Suites Buffalo Downtown?
Many travellers enjoy visiting Frank Lloyd Wright's Martin House (3.5 miles), Theodore Roosevelt Inaugural National Historic Site (0.8 miles), and Buffalo and Erie County Naval & Military Park (0.9 miles).