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Holiday Inn Express & Suites Downtown Buffalo

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#11 of 22 Hotels in Buffalo
Certificate of Excellence
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Holiday Inn Express & Suites Downtown Buffalo
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633 Reviews from our TripAdvisor Community

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Showing 604: English reviews
Bowie, Maryland
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

This was my first stay at this Holiday Inn Express location. The service was very good. The morning breakfast option was a definite plus. I have to admit that on my first day, I tried the orange juice out of the machine and I did not like it. I know that I am particular and maybe it was just not... More 

Helpful?
Thank Keith R
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, Thank you for sharing your recent experience with us. I am glad that you enjoyed the service that was provided and that it was an over all good stay for you. I apologize that the orange juice was not tasting right during your stay but I appreciate this feedback for future guests. Unfortunately with our hotel being... More 

Houston, Texas
Level Contributor
174 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 2 weeks ago

This is the nicest Holiday Inn that I have been too. The rooms/suites are very spacious, comparable to the Mariott Suites at Dulles airport. The staff is very friendly and professional. While I am not a big fan of hotel breakfasts in general this one is quite decent with a pancake machine and more importantly a good selection of Greek... More 

Helpful?
Thank Mark J
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, Thank you so much for reviewing our hotel! I am thrilled to know that your experience was great at our Holiday Inn Express and Suites. We take pride in our hotel and it always great to hear when a guest enjoys everything from their spacious suite to our complimentary hot buffet breakfast. We hope to have you... More 

Suffolk, United Kingdom
Level Contributor
164 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 3 weeks ago

This was one of our best ever hotel experiences. A very warm and helpful welcome from Mario and his colleagues, clean and well appointed room; and decent breakfast in a spacious dining area. I was impressed with their pancake machine: just press the button and pancake appears after one minute. The hotel is well located on the corner of Main... More 

Helpful?
Thank NowlookatmeBanburys
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, 5 Stars! Thank you so much! I am ecstatic to hear that you were pleased with our Front Desk staff and I will be sure to pass along the compliment to Mario. Also I am delighted to know that your room was up to your standards as well as our complimentary hot buffet breakfast. The pancake machine... More 

Amityville, New York
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 October 2016 via mobile

The location is close to theatres, the convention center and many diverse restaurants. Like most of the downtown hotels it is advised to find public parking lots and not to park on the street. The rooms are comfortable, well appointed with Keurig coffee maker, microwave and mini fridge. The beds were comfortable with ample pillows. The free breakfast buffet has... More 

Helpful?
Thank Ed M
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share your recent stay with us! I am delighted to hear that you enjoyed our complimentary hot buffet buffet which does include a great variety so we are able to please all of our guests. Also I am glad that you were pleased with our rooms, which we... More 

Tuttle, Oklahoma
Level Contributor
5 reviews
3 hotel reviews
Reviewed 26 October 2016 via mobile

We booked a Queen Suite which turned out one of the beds was a pull out couch. It worked out okay for us since we have two boys(6&8) to sleep on the pull-out, but I would have made other arrangements had I known. The room was very spacious and clean. Two rooms and two televisions. The living area also had... More 

Helpful?
Thank okiemama1923
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, We greatly appreciate you taking the time to share with us about your recent stay. I am truly sorry to hear that you were dissapointed in the room type. At our property we have one room type which are our King Suites, therefore all of our rooms are identical. I am sorry that the website was misleading... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2016 via mobile

resent visit to Buffalo and stayed two nights at this hotel. perfect location for downtown. my room was very clean and well kept. Breakfast was offered each morning free with my stay. food was ok, the room in which its served is very small and a bit cramped. I suggest using the parking garage the hotel suggest s.its only a... More 

Helpful?
Thank jvmk79
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, We appreciate your feedback on your recent stay with us at the Holiday Inn Express and Suites Downtown Buffalo. I am pleased to hear then you enjoyed our downtown location as well as the cleanliness of your room. Although I apologize that we could not exceed your expectations on our breakfast. We are a downtown location so... More 

NY
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 September 2016

Booked a room at this hotel last weekend while our son was hospitalized in the area. Front desk staff said free parking is available on the street. What they don't tell you is that the neighborhood is unsafe. Overnight our car window was smashed in and items were stolen from our locked car, including a work laptop. DO NOT expect... More 

Helpful?
1 Thank riomags
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Riomags, I am so sorry about your experience with your car. Unfortunately parking on the street is at your own risk but I am truly sorry that you had to go through that. I will be speaking with our staff to make it extremely prominent to recommend our close by parking garage for parking. Please feel welcome to call the... More 

Knoxville, Tennessee
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 September 2016

Great location, excellent staff who were friendly and very helpful. Nice breakfast that had some healthy options, and a protein option to eat. Located near the convention center and several nice restaurants. Stayed in a king suite that was massive!

Helpful?
1 Thank cbakersmith
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Cbakersmith, Thank you for taking the time to give feedback on your stay with us! I'm glad to know that you enjoyed the staff and our downtown location. We are lucky to be surrounded by restaurants and other activities. Also I am happy to hear that you liked our complimentary hot buffet breakfast, we truly try to accommodate all guests... More 

United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 September 2016

Stayed for 1 night before returning to UK. Suite was large but could have done with redecoration especially the bathroom. Furniture could also do with a freshen up. The room was clean, bed was very comfortable. No security box in the room but you can use a VERY small one at reception. We requested early check in and were amazed... More 

Helpful?
Thank dianeanddave_shaw
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dianeanddave_shaw, Thank you very much on your feedback about your stay with us. I am happy to hear that you enjoyed the size of our King Suite, our downtown location and the hospitality of our staff! Although, I do apologize on the dissatisfaction of the hot buffet breakfast and I will absolutely bring your concerns to attention. We will also... More 

Batavia, New York
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 September 2016

Staff was extremely friendly and helpful. Gladys promptly answered me pre-stay e-mail and Maria was very nice upon check-in. The room was clean, bed was very comfortable! The location was the best! Just a few steps from the hotel was the Curtain's Up event we were attending. Pleasantly surprised with a noon checkout! The free breakfast had quite a variety... More 

Helpful?
Thank MagicalDisney
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

MagicalDisney, Thank you so much for your feedback! I am happy to hear that the staff helped you and I will be sure to pass that information along. It is great news that you enjoyed your room, as well as the complimentary hot buffet breakfast. We truly try our best to give each guest a variety of breakfast items to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express & Suites Downtown Buffalo

Address: 601 Main St, Buffalo, NY 14203-1488
Region: United States > New York > Buffalo
Price Range: £87 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Downtown Buffalo 2.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Comfort Suites Downtown Buffalo Hotel Buffalo
Comfort Suites Buffalo
Buffalo Comfort Suites
Hotel Style:
#4 Family Hotel in Buffalo
#6 Business Hotel in Buffalo
#7 Romantic Hotel in Buffalo
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Downtown Buffalo staff and other travellers.
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Questions? Get answers from Holiday Inn Express & Suites Downtown Buffalo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a tram that runs pretty regularly on one side. Ask for the non-tram side.”
 of 5 bubbles cbakersmith, 24 Sep 2016 | Read review
“We were up on the 5th floor.”
 of 5 bubbles 386chipl, 30 Aug 2016 | Read review
“Go somewhere else!”
  • The paint was peeling from the ceiling too.
 of 5 bubbles Christine83578, 7 Jul 2016 | Read review
“I prefer to be away from elevators in general and I'd continue with that suggestion.”
 of 5 bubbles ARM490, 27 Jun 2016 | Read review
“dont stay in room 328 !!”
 of 5 bubbles m0mmabagel, 3 Jun 2016 | Read review
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