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The Royal Hawaiian, a Luxury Collection Resort

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#17 of 85 Hotels in Honolulu
Certificate of Excellence
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The Royal Hawaiian, a Luxury Collection Resort
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3,407 Reviews from our TripAdvisor Community

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Showing 2,661: English reviews
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Kailua, Hawaii
Reviewed 2 days ago NEW

We have visited Waikiki many times but have never stayed at the Royal Hawaiian until now. We have only been here for two days and it has far exceeded our expectations! Our room is gorgeous and the housekeeping staff is super friendly and very thorough. The hallways are very wide and well appointed with beautiful artwork along with beautifully carved...

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Thank Catherine4290
San Francisco
Reviewed 2 days ago NEW

I enjoyed my stay. We usually stay down at San Souci beach at the base of diamond head. Have always enjoyed walking to the Royal Hawaiian and the grounds and finally decided to stay here. It was a treat. Check in at 2:00 was smooth and there was a room ready, which I wasn't expecting. I believe they do what...

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1Thank sjkoen
Cairns, Australia
Reviewed 2 days ago NEW

We were located in the Mailani Tower - Premier Ocean view. Well worth $900.00 per night. The Tower is "gated" from the other parts of the Hotel, morning continental breakfast and canapes in the evening. We stayed for a week and will be back. The staff are excellent. Personal concierge service is available for guests of the Tower. Priority check...

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Thank Deborah E
berkeley
Reviewed 2 days ago NEW

Ok, I know it is Waikiki, it is touristy, etc. But this hotel makes you feel like a commodity. They do everything to bring in maximum number of guests and get maximum $ out of them. There are lines for everything (breakfast, towels, front desk),. But that is not the end of the world. What is offensive is being told...

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Thank emilygBerkeley
A TripAdvisor Member
Level Contributor
4 reviews
3 hotel reviews
3 helpful votes
Reviewed 2 days ago NEWvia mobile

My husband and I have visited Hawaii many times and recently recently The Royal Hawaiian has become our favorite property in Waikiki. However, this time the check in at their Mailani Tower where, "all rooms have an ocean view" was less than favorable. It took what seemed liked long time, as the man checking us in hardly spoke to us....

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2Thank A TripAdvisor Member
RHGuestService, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Aloha, Thank you for sharing your experience with us at The Royal Hawaiian, a Luxury Collection Resort. We would like to sincerely apologize for the underwhelming experience you faced while staying with us. It must have been very disappointing to encounter so many inconsistencies, and we have addressed your concerns so that future guests will not receive the same experience....

New York City, New York
Reviewed 4 days ago NEW

The Royal Hawaiian can't be beat. My family had a wonderful, relaxing respite. I never needed to worry about a thing, because the delightful staff already had it covered. I also love that there are people still working there after 20 years! That says a lot!

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Thank Steven K
RHGuestService, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Aloha Steven K, Thank you for choosing to stay at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to hear that you and your family had a wonderful experience with us, and that our staff treated you so well. We truly hope to have the opportunity to welcome you back again! Mahalo, Ayaka H. The Royal Hawaiian, Guest...

Wasaga Beach, Canada
Reviewed 5 days ago NEWvia mobile

First time to Hawaii and what a great start. From the front desk through room attendants this has been absolutely world class. Friendly, attentive and wall to wall smiles. This is a destination in itself. Throw in an ocean view room and it is close to paradise. You gotta stay here.

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1Thank SuzukiWB
Millersville, Maryland
Reviewed 5 days ago NEW

The Royal Hawaiian is a above average hotel on a famous beach. The staff was very good and helpful. The Resturant was expensive but what isn't on this beach. The rooms were good, the air conditioning worked and the service was good also. We arrived late and the night staff seemed to be a little thin but we got to...

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Thank Jeff J
San Diego, California
Reviewed 5 days ago NEWvia mobile

My husband and I returned after a lapse of 4 years or so. It was our "go to" place in Honolulu.Were we disappointed! The care and service were terrible. We were there for a week and I will list some of my concerns. 1. Not even a pen in the room. 2. Room often not cleaned until 3 pm! 3....

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2Thank reneemarie2000
Manhattan, New York
Reviewed 5 days ago NEW

This Property is beautiful. We were staying on 4 nights on SPG points, so they gave us a room at the very back with no view. It took us over 5-10 minutes to walk through all the long hallways to get to it. I am Gold with SPG and asked about late check out. They would not give it to...

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1Thank nymark2

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more   less 

Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Region: United States > Hawaii > Oahu > Honolulu
Price Range: £303 - £1,213 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Reservation Options:
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu
Hotel Style:
#6 Top resorts Hotel in Honolulu
#8 Spa Hotel in Honolulu
#9 On the Beach Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#10 Luxury Hotel in Honolulu
#16 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Hawaiian, a Luxury Collection Resort staff and other travellers.
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Questions? Get answers from The Royal Hawaiian, a Luxury Collection Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Junior suite 382 is excellent. Very large room with a gorgeous ocean front view and comfortable beds. (the bathroom is small but nice)”
  • Junior suite (I couldn't fit the entire room into the photo)
  • Door to the room
 of 5 bubbles Catherine4290, 22 Feb 2017 | Read review
“Stay in the tower that faces the beach”
 of 5 bubbles JeffJ669, 19 Feb 2017 | Read review
“Older rooms but well maintained, plenty of clean towels (never had to ask for extras). Should have fans in every room. I stood in two different rooms over 9 days, first room had a fan and second room didn't. Definitely noticed the difference (stuffy without a fan). Ask for room with a fan, I would definitely come back again!”
 of 5 bubbles srangel2016, 18 Feb 2017 | Read review
“Club level rooms offer complimentary breakfast , snacks, and daily happy hour drinks.”
 of 5 bubbles myrasq21, 18 Feb 2017 | Read review
“We were in the tower on the 6th floor - it was perfect!”
 of 5 bubbles paulg3132, 16 Feb 2017 | Read review
5 of 5