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Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

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Certificate of Excellence

About

Location
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Certificate of Excellence
GreenLeaders Silver level
Welcome to the Moana Surfrider, a Westin Resort & Spa, a Waikiki Beach resort in Honolulu, Oahu, Hawaii. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. We offer a beautiful and amenity-filled oceanfront setting right on Waikiki Beach.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Bar/Lounge
Free Internet
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Historic Hotel
Green
HOTEL CLASS
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
253Restaurantswithin 0.3 miles
79Attractionswithin 0.3 miles
5,918Reviews
4,857Photos
103Q+A
100Room tips
Traveller rating
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  • 318
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Popular mentions
After spending 8 days at turtle bay, we stayed for 3 nights at this hotel. It is beautiful driving up to it, and the lobby and grounds are elegant. As platinum SPG members, checking in was seamless, and although it was to early to get our room, we enjoyed a nice lunch at the
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I love this hotel, if I could bottle the scent of the lobby I would and I would spray it everywhere! It's a charming grand hotel, full of old Hawaii charm. Soothing colors and relaxing, yet elegant decor makes one of the most inviting hotels in Waikiki. The Banyan bar for drinks
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First things first, if you are coming all the way to Hawaii for a relaxing or romantic getaway like most, I would not spend a lot of time in Waikiki Beach. I'd skip altogether or spend 1-2 nights there and then head up to the North Shore of Oahu and stay at Turtle Bay, which is
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The hotel: when we checked in they charged our credit card for the room fee and tax without telling us, even if we had already paid the full room fee and tax. The room: very small will limited natural light. Can hear loud noises from the street at night. The tv need a upgrade.
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Response from MarriottWaikiki4, Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach
Responded 2 days ago
Aloha _M5885KN, Thank you for staying with us at the Moana Surfrider, A Westin Resort and Spa during your recent visit to Oahu. Than you also for taking the time out of your day to provide valuable feedback about your experience. We truly appreciate the information you provided and are always interested in hearing from our valued guests. Please allow me to apologize that your stay was less than memorable. It is our goal to achieve service excellence with each interaction with our guests and it appears we came up a little short in your case. I am working with other departments to improve the communication to ensure this does not happen again. For this we are truly sorry. Thank you so much for bringing your experience to our attention. Thank you again for staying with us and for providing your valuable feedback. It is our hope that you will choose to stay with us again in the future and see improvements. Mahalo, Karen W. Guest Experience Team
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From arriving, getting a lei, friendly smiles to leaving with more smiles. Staff are friendly and helpful. We had an ocean front room with large balcony. Falling to sleep with the sounds of waves hitting the beach was soothing, Beach Club Lounge was very relaxing. They also
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Photo provided by managementMoana Surfrider, A Westin Resort & Spa, Waikiki Beach
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Photo provided by managementMoana Surfrider, A Westin Resort & Spa, Waikiki Beach
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Photo provided by managementMoana Surfrider, A Westin Resort & Spa, Waikiki Beach
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Photo provided by managementMoana Surfrider, A Westin Resort & Spa, Waikiki Beach
Guest room
Photo provided by managementMoana Surfrider, A Westin Resort & Spa, Waikiki Beach
Guest room
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123456238
I would agree. We have only stayed in the Tower Wing which, depending on the room and price, has partial beach views, city views or diamond head views. If the strike is still on ( it was 10 days ago) I would not want a city view room as they were picketing on the street below from 7am with chanting and megaphones.
1 vote
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I saw yoga class going on when I was there, but you might want to double check with the hotel staff. The gym was available, and they still offered the program where guests can borrow workout wear, including shoes. I’ve done this for several years, and it’s helpful to not have to pack my bulky shoes. Enjoy your trip!
1 vote
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If you go to their website, go to the HELP section. There is a place to email them in there. I also found two toll free phone numbers for them if you'd like to call. They are : 1 888 625 4988 1 888 236 2427. Good Luck!
-1 votes
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12345621
"Rooms on the courtyard/ocean side are much quieter than the street"
"Rooms on the city side can be noisy."
"The original bunyan rooms are really magical!"
"Do not get partial ocean view"
"Ask for a room in one of the towers and do not stay in the original hotel"
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12345620
PRICE RANGE
US$309 - US$643 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moana surfrider, a westin hotel honolulumoana surfrider, a westin resort and spawestin moana surfridermoana surfrider westin resortwestin honoluluhonolulu westin
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
791
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