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Moana Surfrider, A Westin Resort & Spa

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#25 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersSilver level
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Moana Surfrider, A Westin Resort & Spa
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4,895 Reviews from our TripAdvisor Community

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There are newer reviews for Moana Surfrider, A Westin Resort & Spa
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Showing 3,668: English reviews
Concho, Arizona
Reviewed 27 November 2011

We spent 6 nights on Kauai and splurged on a fancy hotel for 3 nights in Honolulu. The Moana Surfrider is just as described on the website - posh, beautiful, old world charm. The front desk staff, the baggage men, and one of the valets were very helpful and accommodating. The concierge and food servers left a lot to be...

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Thank HarvestMoon
Kailua, Hawaii
Reviewed 27 November 2011

I made a reservation for a manicure, and this was my second visit to this spa. Not a good experience this time. The check-in staff showed me to a locker, showed me how to open it and then said "have a good treatment" and left me standing there not knowing where to go or where to wait. I only had...

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Thank Catherine4290
sydney
Reviewed 27 November 2011

we are a family of 4 taking a supposedly luxuryholiday at the westin Moana - well when we get there i should have known we waited just over two hours for our 2 very expensive rooms @$365 per night . We walked into the rooms and it was like a time warp - i just wanted to leave . The...

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4Thank ginakaren
Tokyo, Japan
Reviewed 27 November 2011

I stayed here over Thanksgiving weekend 2011. This is actually my partner's and my last night here and I'm writing this from the veranda/porch at the back of the hotel looking towards the beach bar, the banyan tree, and the Pacific Ocean. I figured this would be an ideal situation to write a review. The property is beautiful. This cannot...

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1Thank WOPDingo
bdoell, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Mahalo for the exceptional review given from your final day of vacation at the Moana Surfrider, A Westin Resort & Spa during your recent visit to Waikiki. We appreciate all the tremendous detail commented on service, style, elegance and refined beauty. Plus reasons why the Moana is affectionately called the "First Lady of Waikiki". A fact from our history is...

Sydney, Australia
Reviewed 27 November 2011

Old world charm meets modern conveniences in Hawaii. Right on the beachfront and in the thick of things, this hotel is excellent. The beds are a dream!!!

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1Thank Debbie S
Victoria, Canada
Reviewed 26 November 2011

Our 3rd time to Waikiki...and my wife got to choose the hotel this trip. Thru 'Hotwire' (i know, buyer beware) she was able to score a room with "vibrant waikiki ambience"...meaning, "no dear, we aren't facing the beach"....at aprox' $210. (US) per nite. (9 night stay) However, A Kalakaua-facing room was'nt such a let down in this hotel. Quite simply....these...

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1Thank doug m
bdoell, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Our Big MAHALO to you for staying at the Moana Surfrider during your recent visit to Waikiki. We appreciate the detail of your experience at the resort. We strive to exceed your expectations and are very happy to hear we did this on your 3rd trip to Waikiki. As you experienced, the ambiance here is tranquil and relaxing - many...

Seattle, Washington
Reviewed 24 November 2011

Just checked in last night and are here until Monday. As a SPG member, we thought we would get a better room. Except we are in a very small, noisy, hot, courtyard banyan room for 5 more days. We came to Hawaii as a treat to ourselves, but this is far from what we were envisioning. We asked for a...

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6Thank CascadeTraveler2
bdoell, Guest Relations Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Thank you very much for your comments regarding your recent stay at the Moana Surfrider, A Westin Resort & Spa. We are sorry to hear the room you had did not meet your expectations and our inability to upgrade your room from our Historic wing to the Tower wing with a lanai. Unfortunately with the extremely high occupancy in the...

San Diego
Reviewed 22 November 2011

I chose the old wing because I love old hotels and wanted the feel of old Hawaii. The room was small but comfortable, and I got to climb the elegant Victorian stairs every day. The view was breathtaking. The terrace was lovely for tea, and sitting right on the beach was unparalleled. The staff are friendly. I told them that...

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Thank MirandaSanDiego
Zurich, Switzerland
Reviewed 22 November 2011

We are SPG platinum members and have been for 5 years and so decided to use some points to stay at the Moana on our first visit to Hawaii. We received an upgrade to an ocean front room which was very nice and the room was clean and to the standard I would expect. It did however take 2 phone...

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3Thank An_Expat_Wife
MoanaManagementTeam, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Thank you very much for staying at the Moana Surfrider, A Westin Resort & Spa. We would also like to thank you for taking the time to post a detailed review. First of all, please accept our sincerest apologies for inconsistent housekeeping services you experienced. We truly appreciate the specificity and timeliness of your comments, allowing our Director of Housekeeping...

Melbourne, Australia
Reviewed 20 November 2011

As a SPG member, I decided to book the Westin Moana Surfrider for a week whilst celebrating my Hawaiian leg of my honeymoon after extensive research. Hotel: It has a prime location, centrally located on Waikiki beach, roughly in the middle of the main strip. We were given an upgrade to an ocean view on the second highest level of...

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7Thank Love2TravelML8
MoanaManagementTeam, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Mahalo for staying at the Moana Surfrider, A Westin Resort & Spa. We deeply apologize for your recent experience and would very much appreciate an opportunity to personally address your concerns. At your convenience, kindly call the hotel’s main number and ask to be connected to the general manager’s office. We look forward to hearing from you. Aloha.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 

Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: £252 - £447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 791
Reservation Options:
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Hawaii/Honolulu
Hotel Style:
#9 Top resorts Hotel in Honolulu
#10 Spa Hotel in Honolulu
#13 Luxury Hotel in Honolulu
#15 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#31 Family Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Moana Surfrider, A Westin Resort & Spa staff and other travellers.
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Questions? Get answers from Moana Surfrider, A Westin Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the original building. The extensions are nothing like the old charm over looking and listening to the surf with the windows opened.”
217joshb, 19 Apr 2017 | Read review
“Diamond wing is old”
foxak, 15 Apr 2017 | Read review
“Any room is beautiful! It's a beautiful property to begin with.”
sfwongs, 12 Apr 2017 | Read review
“I do not recommend rooms facing the outrigger hotel unless you want to watch and be watch by your hotel neighbors at all times.”
M_C_B_july14, 10 Apr 2017 | Read review
“Nice variety of rooms with various price levels, views, etc. They are very accommodating to returning guests.”
B287VSmarkc, 4 Apr 2017 | Read review
5 of 5