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The management cancelled my 1st reservation, without notice. No call, no wmail..nothing! Was told manager would call me as soon as he arrived at 3pm. No call, nothing. I booked through a 3rd party. Drove the 2.5 hours to check in then proceed to to...More
Despite being in the midst of a renovation (which DID NOT affect our stay at all) the hotel was beautiful. I’m not sure what the rooms looked like before but I can tell you that they are well situated and kept. Very clean and updated....More
2 Thank Pete P
Response from John O, General Manager at The Cincinnatian Hotel, Curio Collection by HiltonResponded 15 May 2018
Thank you for making our day with your review and more importantly thank you for selecting the Cincinnatian Hotel as your home away from home. We look forward to your return. Our renovation will be completed this summer and we look forward to...More
The Cincinnatian needs a lot of work, and I hope Hilton makes the investment.
Check in was inefficient. The staff needs training.
Public spaces are tired.
My room was old and average. The floors were uneven - by as much as a few inches. Bed...More
So, I’ve been dealing with this for over two weeks now, and neither the hotel nor Priceline (who I booked through) has made things right, so here we go...
The hotel is clearly being renovated as it becomes a Hilton Curio hotel this fall. The...More
We had problems when we first booked our room. We were misinformed regarding when our credit card would be charged. There were more hidden rates that were charged when we arrived to check in, not to mention our reservation was still messed up. We spent...More