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Four Points by Sheraton Taicang

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Four Points by Sheraton Taicang
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130 Reviews from our TripAdvisor Community

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Showing 35: English reviews
United Kingdom
Reviewed 4 days ago NEWvia mobile

We have stayed in this hotel last night and it was terrible. We booked in advance given our Platinum membership number and we received the confirmation in our app. Our preference states very clearly we always want non smoking room as well as we made it clear when booking a room but when arrived we were told all 200 non...

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Helpful?
Thank Erika G
Sydney, Australia
Reviewed 1 week ago via mobile

Stayed for 10 days on business. Great bed. Clean rooms. Aircon not good. Either too hot or too cold (hard to control temperature). If people smoking in hallway or other rooms it gets into the aircon system and room stinks of smoke. Gym and pool are good. Staff speak a bit of English.

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Helpful?
1Thank MRPAX1
QueenieDou, Marketing Communication Manager at Four Points by Sheraton Taicang, responded to this review

Dear Guest, Thank you for choosing Four Points by Sheraton Taicang as your host during your recent visit. We value your stay experiences and comments at Four Points by Sheraton Taicang and thanks a lot for your recognition , we will continuously strengthen our staff service skill training to provide better service for our guests. Thank you for your interest...

North Reading, Massachusetts
Reviewed 2 weeks ago

I had a nice room. Tall windows give nice view. TV had two premium channels and plenty of English options. Comfy rooms. Plenty of business conveniences in the room (HVAC was a little tough to control.)

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Helpful?
Thank Lou S
QueenieDou, Marketing Communication Manager at Four Points by Sheraton Taicang, responded to this review

Dear Lou S, Thank you for choosing Four Points by Sheraton Taicang as your host during your recent visit. We value your stay experiences and comments at Four Points by Sheraton Taicang and thanks a lot for your recognition , we will continuously strengthen our staff service skill training to provide better service for our guests. Thank you for your...

Beijing, China
Reviewed 4 weeks ago via mobile

I need email access to work. Yesterday, my room had wifi but could not connect to the internet for some reason. I called and someone who didn't know how to fix it came for me to say the same thing to them. They promised an engineer would return to fix it for me. Nobody came. Today, same problem. Nobody at...

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Helpful?
Thank Michaelwix
QueenieDou, Marketing Communication Manager at Four Points by Sheraton Taicang, responded to this review

Dear Michael, Thank you for choosing Four Points by Sheraton Taicang as your host during your recent visit. We value your stay experiences and comments at Four Points by Sheraton Taicang and thanks a lot for your recognition , we will continuously strengthen our staff service skill training to provide better service for our guests. Thank you for your interest...

Saint Joseph, Michigan
Reviewed 30 October 2016 via mobile

Very nice hotel in a workable location for visitors. There is a shopping center (restaurants and many shops) a few blocks away and a nice walking park along the river 2 miles away. Food in the hotel is good although not exceptional. But for westerners, there is an additional restaurant adjacent to the hotel (Jacks Home) that specializes in western...

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Helpful?
1Thank JKY159
Management response:

Dear Guest Thank you for choosing Four Points by Sheraton Taicang as your host during your recent visit. We value your stay experiences and comments at Four Points by Sheraton Taicang and thanks a lot for your recognition , we will continuously strengthen our staff service skill training to provide better service for our guests. Thank you for your interest...

Jakarta, Indonesia
Reviewed 13 October 2016

I stayed one week in Taicang and I enjoyed every evening after work to come back. Clean and well maintained rooms. Very comfy bed with first class beddings and towels, Dinner buffet is quite ok with a large variety and free Tsingtao beer, breakfast is more for the Asian customer but all other should find something also.

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Helpful?
Thank CaptainIMR
Management response:

Dear Guest Thank you for choosing Four Points by Sheraton Taicang as your host during your recent visit. We value your stay experiences and comments at Four Points by Sheraton Taicang and thanks a lot for your recognition , we will continuously strengthen our staff service skill training to provide better service for our guests. Thank you for your interest...

Bristol, Virginia
Reviewed 6 October 2016 via mobile

Very nice hotel and accommodating to Americans. Our room was big and very clean. They washed our laundry daily. I was nervous about having them do our laundry but they done a great job. I was in the room a view times when the cleaning lady came by and I didn't have my house shoes on and she put them...

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Helpful?
Thank BristolTraveler15
Management response:

Dear Guest Thank you for choosing Four Points by Sheraton Taicang as your host during your recent visit. We value your stay experiences and comments at Four Points by Sheraton Taicang and thanks a lot for your recognition , we will continuously strengthen our staff service skill training to provide better service for our guests. Thank you for your interest...

Dornbirn, Austria
Reviewed 4 October 2016

Spacious and well equipped rooms with a big and comfortable bed. The bath has a bathtub and a separate and big shower. Rooms had been clean. The breakfast is various and quite ok. There is a separate seating area for SPG Gold and platinum members as an advantage for the reason the Hotel is well booked.

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Helpful?
Thank 297felixw
Management response:

Dear Guest Thank you for choosing Four Points by Sheraton Taicang as your host during your recent visit. We value your stay experiences and comments at Four Points by Sheraton Taicang and thanks a lot for your recognition , we will continuously strengthen our staff service skill training to provide better service for our guests. Thank you for your interest...

Tokyo, Japan
Reviewed 1 September 2016 via mobile

Don't expect anything outstanding. Quality is standard 4 star level. Service ok but some language deficits also at the front desk. Rooms are ok, clean and quiet, bath is spacious. The bed deserves to be mentioned as being very comfortable, especially with 4 fluffy cushions. No bar, but a lobby with life music. Well, not the best I've heard though....

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Helpful?
Thank Bixier G
Management response:

Dear Guest Thank you for choosing Four Points by Sheraton Taicang as your host during your recent visit. We value your stay experiences and comments at Four Points by Sheraton Taicang and thanks a lot for your recognition , we will continuously strengthen our staff service skill training to provide better service for our guests. Thank you for your interest...

Stuttgart, Germany
Reviewed 24 July 2016 via mobile

One of the best hotels in which I stayed during my recent travels in China. The modern hotel offers spacious rooms at top comfort level. Staff is very friendly and helpful which makes business travel a real pleasure. Breakfast is good and there is a choice of places where you can have lunch or dinner in the hotel but also...

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Thank transconti
太仓宝龙福朋喜来登酒店公关经理, 公关经理 at Four Points by Sheraton Taicang, responded to this review

Dear Guest Thank you for choosing Four Points by Sheraton Taicang as your host during your recent visit. We value your stay experiences and comments at Four Points by Sheraton Taicang and thanks a lot for your recognition , we will continuously strengthen our staff service skill training to provide better service for our guests. Thank you for your interest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service

Additional Information about Four Points by Sheraton Taicang

Address: No.288 Shanghai East Road, Chengxiang Town, Taicang 215400, China
Region: China > Jiangsu > Taicang
Price Range: £59 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Taicang 4*
Number of rooms: 438
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Taicang
#2 Best Value Hotel in Taicang
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Taicang staff and other travellers.
4 questions
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Bristol, Virginia
2 months ago
Bristol, Virginia
Bristol, Virginia

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Questions? Get answers from Four Points by Sheraton Taicang staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the higher floors, no noise from the traffic in the morning”
 of 5 bubbles CaptainIMR, 13 Oct 2016 | Read review
“Go high. Street noise on floor 11 was very noticeable.”
 of 5 bubbles VictorA80, 21 May 2015 | Read review
“Higher floors give a better view of the town”
 of 5 bubbles CarLi_1911, 7 May 2015 | Read review
“Try and take the higher floors, they are a bit less noisy”
  • View from next to the elevator
  • View from the room
 of 5 bubbles shitij_jain, 4 Sep 2013 | Read review
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