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River Palace Hotel

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Traveller (49)
Room & Suite (29)
Pool & Beach (4)
Overview
  • Excellent25%
  • Very good57%
  • Average7%
  • Poor4%
  • Terrible7%
Travellers talk about
“pizza”(7 reviews)
“stayed here”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (91)
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44 results
Traveller rating
7
26
4
3
4
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LanguageEnglish
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26
4
3
4
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All reviewspizzarooms are spaciousstayed hereexcellent qualityrooftop barbusiness tripbasementgymapartmentwifikazakhsummerairportrussian
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1 - 5 of 44 reviews
Reviewed 14 June 2018 via mobile

The whole staff don't know what is the service. They hardly speak Russian and English, very rood and are not able to solve any problem by saying we cannot help you. Breakfast and meal is awful, menu same for room service, do not provide iron...More

1  Thank Saida A
Response from NICOLA M, General Manager at River Palace HotelResponded 2 weeks ago

Dear Saida, Thank you very much for sharing with us your concerns. I am really sorry if our service did not meet your expectations. Rest ensure we will keep doing our best to always provide the best possible service and quality. Allow me to inform...More

Reviewed 18 April 2018 via mobile

Booked here for my family (6 persons) Hotel picked up family from airport. Room was ready and very clean. During their stay, had small issue with shower that was promptly fixed by maintenance crew. Room was warm. Water was supplied every day. Good comfy choice...More

Thank Paolo B
Reviewed 9 March 2018

Hotel is good for the value, a bit worn but for mid range price it's OK. Food is so-so, except pizza and you can not get iron in your room((. On a positive side it has excellent swiming pool at the basement and summer bar...More

1  Thank Andrey P
Reviewed 4 March 2018

This hotel is managed by an outstanding general manager that inspires his Kazakh staff to live up to the standards of most high end European hotels. The rooms are spacious and are maintained very well. The only negative is that the gym does not open...More

Thank WGBerry
Reviewed 22 December 2017

Excellent hotel situated on the riverbank with a great view. Very clean, with a very good service, great food especially pizzas from wood oven, a wide variety of Italian specialties. Extremely spacious rooms, also superb apartments.

Thank imadrian
View more reviews
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Laundry Service
Shuttle Bus Service
Free Parking
Wheelchair access
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$107 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$107 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (49)
Room & Suite (29)
Pool & Beach (4)
Dining (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Ask for river view, otherwise you're looking at construction."
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"Avoid the restauraunt"
Read review
"ask for one overlooking river"
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"try and get one that overlooks the river"
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