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Golden Sands Resort by Shangri-La

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Golden Sands Resort by Shangri-La
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2,845 Reviews from our TripAdvisor Community

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Showing 2,646: English reviews
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Brisbane, Australia
Reviewed yesterday NEW

Good place to stay, good location within walking distance to local shops, restaurants and the Night Market. Hotel has direct beach access and plenty of things to do - the mini golf course was great fun. Very family friendly with lots of activities geared towards children. The beach bar and grill was great, plenty of choice on the menu -...

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Helpful?
Thank Jasp08
Lund, Sweden
Reviewed yesterday NEW

We have a young child, so we need child friendly places, but we don't need off the wall energy with crazy kids. The Golden Sands had a nice balance of adult relaxation space and kid zones. The kiddy pool was great and the 'water park' (2 water slides and a splash zone) was just enough fun. The lifeguards we on...

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Thank littlethislittlethat
Abu Dhabi, United Arab Emirates
Reviewed yesterday NEW

Overall a good to very good experience. Good value for money with a warm Malaysian hospitality. 3 nights stay here with the family was very satisfactory. Minor issues were addressed to front desks and in survey that followed after this stay. Will surely make this our regular holiday hotel as long as Golden Sands continue to provide good value for...

Review collected in partnership with shangri-la.com
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Helpful?
Thank manjitgtv6
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear manjitgtv6, Thank you for your kind feedback. We are glad to hear that you had a very good experience and pleasant holiday at our resort. We look forward to welcoming you back for many more memorable holidays at Golden Sands Resort by Shangri-La. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

London, United Kingdom
Reviewed 3 days ago NEW

Another excellent Shangri-La hotel with well equipped luxurious rooms and excellent facilities throughout the hotel. 5 star luxury but family friendly. It is also very close to nearby shops and restaurants. The nearby night food market has an indian stall with the best Indian food I've ever had. Highly recommended hotel.

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Helpful?
1Thank niraj n
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear niraj n, Thank you so much for taking the time to share your experience during your stay at Golden Sands Resort by Shangri-La. We really did appreciate you sharing such a wonderful review of your stay with us. It was great to read that you enjoyed the your stay at our beautiful resort. Penang is certainly a very special...

Al Khobar, Saudi Arabia
Reviewed 5 days ago NEW

Hotel is place in the heart of sea activities and hotel facilities is excellent, swimming pool, gym, view and location in front of batu fringhi beach. service is great they come to you twice a day to change bed covers and making the room other than requisition.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Khalaf86
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Khalaf86, Thank you for staying with us and thank you for sharing your beautiful review of Golden Sands Resort by Shangri-La. We are delighted to know you had a fantastic stay, and deeply appreciate that you are recommending our property to the readers of TripAdvisor. We hope we'll get to have you as our guest again soon. Best regards...

West Molesey, United Kingdom
Reviewed 5 days ago NEW

What a beautiful hotel and resort. Very welcoming and friendly. Lovely sea view room. Very clean throughout. Very comfortable beds. Gorgeous pool! Really good location, with the night market right outside the hotel. Good catering within the hotel, and other foodhalls & restaurants nearby.

Review collected in partnership with shangri-la.com
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Helpful?
Thank barbarasurrey2017
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear barbarasurrey2017, Thank you for sharing your "Fabulous Resort" review with other travelers on TripAdvisor. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. See you again soon. Best regards Suleiman Tunku Abdul Rahman Director of Communications

jakarta
Reviewed 6 days ago NEWvia mobile

Stay here with my two children on d weekend.. the room was old but decent.. the breakfast was messy but offers quite a lot of variation.. the swimming pool was lovely my kids had a great time playing there with her friends.. the kids playground makes my daughter very happy.. overall if u want make ur children happy stay here..

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Helpful?
Thank YouLeeS
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear YouLeeS, Thank you for taking the time to give us your feedback about your recent stay at our resort. We glad that your kids had a great time and very happy. We certainly look forward to welcoming you and your family back to Golden Sands Resort by Shangr-La again soon. Best regards Suleiman Tunku Abdul Rahman Director of Communications

Reviewed 6 days ago NEW

1) There was no bathrobe in the room that we stayed in. We have to request from the room service. 2) The air-conditioned isn't cold enough even though we've adjusted to 16°c. 3) Our fitst day, we have to wait in queue for breakfast. And we didn't expect that we need to wait in queue. We were kind of surprised...

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Helpful?
Thank Ruth A
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Ruth A, Thank you for taking the time to share your feedback with us. I am dismayed after reading your feedback and please accept our sincere apology. We take your feedback very seriously and have launched a review of these incidents. We are reviewing why there was no bathrobe in your room and air-condition is not cold enough, as...

Perth, Australia
Reviewed 6 days ago NEWvia mobile

This resort is great value . Rooms are good , amenities are good , good and service is great . I see some complaints people have made and honestly those people seem to expect 6 star service from 3 star resorts , ie pay more or put a sock in it . Pools are great and location is excellent ....

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Helpful?
1Thank japed0001
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear japed0001, Thank you for taking the time to share your comments with us. While I am pleased to know you had an overall comfortable and enjoyable stay. Your feedback is very valuable to us for our continuous efforts to provide guests with exceptional stays. We sincerely thank you for choosing Golden Sands Resort by Shangri-La, and we look forward...

Switzerland
Reviewed 6 days ago NEW

we enjoyed this wonderful hotel since 1989 on a regular basis till 2000 and then less frequent. Now spending 6 nights again.Our room on the 7th floor with sea view was excellent and we enjoyed our stay. A few things were a bit disturbing, like the cruise ship passengers from the Aida suddenly showing up on a sunday. The nice...

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Helpful?
Thank burgundy2016
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear burgundy2016, We are terribly sorry to know about your experience and sincerely apologize that we did not meet your expectations which you have the right to expect. We truly appreciate that you are sharing this feedback, which I assure you that we are already looking into the processes. We’ve looked into the missed opportunities, and improvements are being made....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: £81 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Travelocity, Ctrip TA, Hotels.com, Expedia and Jetsetter so you can book your Golden Sands Resort by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang, Malaysia
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Golden Sands Resort by Shangri-La staff and other travellers.
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Moruya, Australia
Singapore, Singapore
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Ramsgate

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Questions? Get answers from Golden Sands Resort by Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view rooms were lovely and all have a balcony”
 of 5 bubbles Jasp08, 20 Feb 2017 | Read review
“kids zone, adult areas”
 of 5 bubbles littlethislittlethat, 20 Feb 2017 | Read review
“rooms with sea view on highest, 7th floor”
 of 5 bubbles burgundy2016, 15 Feb 2017 | Read review
“get a seaview room. the higher floors is more better.”
 of 5 bubbles 387miras, 14 Feb 2017 | Read review
“if sea view is important issue for some customers, then try to ask for higher floor as trees at pool areas may block your view.”
 of 5 bubbles Paxsonlam38, 13 Feb 2017 | Read review
5 of 5