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Golden Sands Resort by Shangri-La

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Golden Sands Resort by Shangri-La
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2,687 Reviews from our TripAdvisor Community

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Showing 2,506: English reviews
Singapore
Reviewed 3 days ago NEWvia mobile

Great location with good service. Room with balcony for sea view which is really worth money for upgrade. Shangri-la special checkin was a good service. Breakfast was ok. Very kids friendly. We will be back.

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Helpful?
Thank Helen H
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Helen H, Thank you for taking the time write such a positive "Good service with good view' review on Golden Sands Resort by Shangri-La. We are happy to hear that you enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort...

Singapore, Singapore
Reviewed 4 days ago NEWvia mobile

Everything was great. Fantastic security, nice reception. We got our room real quick. The view was splendid. But the furniture is so old, u can see tear and stains everywhere... Location is near the night market but far away from town.

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Helpful?
Thank cristellim
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear cristellim, Thank you for sharing your feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We sincerely apologize that your recent stay fell short of expectations. Please be assured that the areas highlighted in the review would be improved further. We are in the process of upgrading the rooms....

Birmingham, United Kingdom
Reviewed 4 days ago NEW

Returning for the 3rd time of recent we found a fantastic hotel with amazing staff that really make a holiday. The hotel has improved since last year with the gardens now outstanding in the facilities and care. There is still some work to be completed and the rooms really could do with a refurbishment. The new kids play area is...

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Helpful?
1Thank Ian H
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Ian H, Thank you so much for your fabulous review of our resort and thank you for being a loyal guest of Golden Sands Resort by Shangri-La. We are happy to hear that you enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back...

Melbourne, Australia
Reviewed 4 days ago NEWvia mobile

I really liked this place and enjoyed staying here I wasn't a fan of the beaches or the place batu ferringhi But I liked the resort the staff really make this place I stayed in room 242,the cleaning people were fantastic and anything you asked for it was no trouble I've stayed in hotels all over the world and the...

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Helpful?
Thank macclads58
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear macclads58, Thank you for staying with us and thank you for sharing your wonderful experience on Golden Sands Resort by Shangri-la. We are absolutely happy to know that you have thoroughly enjoyed your stay with us and certainly look forward to your return to the resort soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

Reviewed 5 days ago NEW

A pleasant experience with sea view and sports. Exellent garden and pool design. Very good staff, nice people. Variety of activities and options. Close to markets, farms, gardens and food stalls. Thanks

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Helpful?
Thank أحمد سامي م
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear أحمد سامي م Thank you for choosing to stay with us and thank you for your fabulous review of our resort. We are happy to hear that you enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near...

Klang
Reviewed 1 week ago

We arrrived at the hotel at 5pm last Fri after a quick stop at Georgetown for a bite. Checkin was fast at the lounge. They had the luggage delivered to our 334 room. We had a free upgrade to seaview room which was a nice gesture of them. The amenities is the room were top class with every detail catered...

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Helpful?
Thank tonyhks
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear tonyhks, Thank you for staying with us and thank you for sharing your wonderful experience on Golden Sands Resort by Shangri-la. We are absolutely happy to know that you have thoroughly enjoyed your stay with us and certainly look forward to your return to the resort soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

Reviewed 1 week ago via mobile

We first stayed in this hotel 15 years ago, and hadn't been back since until this November when we had a week's holiday. The staff are, without exception, friendly and obliging. Nothing was too much trouble. We had booked a double, but were given a twin, but after one night we were able to move. Some of the bedrooms are...

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Helpful?
1Thank Ali41w
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Ali41w, Thank you for being a loyal guest of Golden Sands Resort by Shangri-La and thank you for taking the time review our resort. We appreciated much. We are happy to hear that you enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back...

Reviewed 1 week ago

Frequent traveller for biz & pleasure - 2 days of every week for the past 3 years. But this hotel takes the cake. It has surpassed my expectations. Genuine hospitality & care, the best service i have felt in any hotel ive stayed in thus far. Great people, in fact i will email the manager to recommend a few excellent...

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Helpful?
Thank nurultajudin
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear nurultajudin, Thank you for choosing to stay with us and thank you for your fabulous review of our resort. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near future. Best regards Suleiman Tunku Abdul Rahman Director of Communications

Reviewed 1 week ago via mobile

It was my 3times to visit in penang but 1st time to stay in golden sands. I can say It was really really good to stay with kids. Room is clean and bed is pretty big size. There was an extra bed placed in even I've not asked for it. Also nice service such as staff visited in and checked...

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Helpful?
Thank 정영 장
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear 정영 장, Welcome back to Penang! Thank you for choosing to stay with us and thank you for the "Awesome" review. We are glad that you were happy with our service and enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the...

Reviewed 1 week ago

Having read recent reports that the hotel was not up to standard I was delighted to see a number of improvements, and that so many reports are not accurate. Firstly the hotel has exceptional staff in most areas, including check in, food and beverage options, and whilst the rooms are tired and in need of updating I could not agree...

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Helpful?
Thank Ken W
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Ken W, Thank you so much for your positive feedback and review, we appreciated much. We are happy to hear that you were happy with our service and enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in March 2017....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: £76 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
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Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang, Malaysia
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Golden Sands Resort by Shangri-La staff and other travellers.
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Singapore, Singapore
Johannesburg, South Africa
Ramsgate

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Questions? Get answers from Golden Sands Resort by Shangri-La staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always get a high level sea facing room.”
 of 5 bubbles 925ianh, 2 Dec 2016 | Read review
“It is a must to have either a sea facing, or seaview room as the view over the beautiful gardens and pools and out to see is great.”
 of 5 bubbles 382kenw, 23 Nov 2016 | Read review
“Opt for a room that faces the swimming pool and the beach.”
 of 5 bubbles Akshat1985, 19 Nov 2016 | Read review
“Best Room!”
 of 5 bubbles puterisyarlia, 18 Nov 2016 | Read review
“Definitely you want a seaview room as high as possible.”
 of 5 bubbles RockDr23, 18 Nov 2016 | Read review
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