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We checked into the Garden suite and we were taken to our room. Disappointed that there was mould on the shower walls and moss on the door frame of the patio. I had to ask 3 times for the room to be cleaned. The staff...More
A beach resort EXACTLY as a beach resort should be!
Stunning peaceful location but just a few minutes walk from the madness that is Batu Feringgi !
The hotel itself whilst an older building now is very well kept. The grounds are stunning and well...More
14 Thank Richard C
Response from SL_Penang1, Manager at Shangri-La's Rasa Sayang Resort & SpaResponded 7 August 2017
Dear Richard C,
It has been a pleasure to have you with us! I am pleased that you are having a great time at our resort. Wishing you a continued wonderful stay. Do let us know if you need any further assistance or service. We...More
We stayed in the Rasa Wing which 1) gives access to the adults-only pool, as well as 2) complementary afternoon tea and 3) evening cocktails in the lounge. Rounding off my top five at the hotel would be 4) the luscious gardens, and 5) the...More
Arriving exhausted around 9pm after a long flight, we had to spend half an hour to check in getting our passports to the receptionist two three times since we were explained our booking was cancelled for some unknown reason. It naturally made me feel quite...More
Went for pre dinner drinks during happy hour. Excellent service and a great place to relax and chill. 12 drinks cost approx £30 which was very reasonable in this high end hotel, happy hour prices though.
GIven the complexity of your questions - my suddestion is that you use the contact us facility on the rasa sayang website and get the answer direct from them - children were evident in the Rasa Wing during our stay in the... More
GIven the complexity of your questions - my suddestion is that you use the contact us facility on the rasa sayang website and get the answer direct from them - children were evident in the Rasa Wing during our stay in the Lounge and at breakfast - there are rooms that overlook directly the main pool area and the spice market - but as I say if you want an answer go direct as it will cost you enough so you need to know before you go - PeteD60