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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#456 of 4,436 hotels in Crete
Location
Cleanliness
Service
Value
Travellers' Choice
'Blue Bay Resort Hotel' is located on the northern side of Crete, Mononaftis Bay, 22km from the capital city of Heraklion, in the quite village of Agia Pelagia. Thanks to its privileged slope position, it offers breathtaking views of the Cretan Sea. For a vacation in an environment full of natural beauty, 'Blue Bay Resort Hotel' has a wide selection of room types, offers excellent service as well as a range of leisure activities. 'Blue Bay Resort Hotel' is an ideal choice for relaxing and enjoyable holidays. It is also a central point for excursions throughout the island of Crete.
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Property amenities
Free parking
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Tennis court
Aerobics
Kids pool
Highchairs available
Street parking
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Billiards
Darts
Evening entertainment
Table tennis
Waterslide
Car hire
Taxi service
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Sofa bed
Hair dryer
Private balcony
Room service
Safe
Sofa
Wardrobe / wardrobe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, French, German, Greek
Location
61Somewhat walkable
Grade: 61 out of 100
24Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Agia Pelagia, Crete 714 14 Greece
Name/address in local language
E-mail hotel
Getting there
Car HireSee all Agia Pelagia car hire
1799Reviews564Q+A100Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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So, this was our first time going to Greece Aghia Pelagia (Crete) We had a late night flight which was delayed so we basically arrived at the hotel past 1AM. We had booked a room with jacuzzi on the terrace. When we got to the hotel we were tiered and exhausted. Guess what? We had a unbelievable surprise from the lovely Bluebay resort reception staff member. They upgraded our room to privet pool suit called Heraklion with no extra charge as compliment from the hotel. It almost felt like winning a jackpot. Can't say thank you enough. That was the very first time experiencing such emotions. The staff were absolutely top notch. Very friedly, polite, professional, helpful. The hotel was gorgeous with lots of breathtaking views. The restaurants were clean, easy located, plenty of room, separate terrace for smoker guests. The food was very delicious and different every day. Lots to do in surrounding area and easy to rent a car for other city exploration. 110% Recommend this hotel and destination and 110% we will go again. :)…
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Enjoy your holiday. :)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Korinna A, Geschäftsführer at Blue Bay Resort Hotel
Responded 5 days ago
Dear 776vitalijsb, Thank you so much for taking the time to share your incredible experience at Blue Bay Resort. We are thrilled to hear that your first visit to Greece, particularly Aghia Pelagia in Crete, was a memorable one. It warms our hearts to know that despite the late-night flight delay, our reception staff managed to make your arrival special by upgrading your room to the Heraklion suite with a private pool. We believe in creating unforgettable moments for our guests, and we are delighted that this surprise felt like winning a jackpot for you. Your kind words about our staff's friendliness, politeness, professionalism, and helpfulness are truly appreciated. We take pride in providing top-notch service, and it's rewarding to see that reflected in your feedback. We're also pleased to know that you enjoyed the gorgeous views, clean restaurants, and the variety of delicious daily food offerings. It's fantastic that you found the location convenient for exploring the surrounding areas, and we're glad our team could assist with your car rental needs. We can't thank you enough for your 110% recommendation of our hotel and destination. It would be our pleasure to welcome you back, and we look forward to providing another exceptional experience during your next visit. Safe travels, and we can't wait to host you again! Warm regards, The Blue Bay Resort Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
In this review I have tried to give some useful information, so it is quite lengthy. For those who like to cut to the chase – we simply loved this hotel. It’s clean, welcoming and the food is great. The staff are there if you need them, but they let you get on with your holiday. All the staff are very friendly, and it is not possible to name them all but suffice to say that they made our holiday special by looking after us so very well – Nothing is too much trouble. So, yes, I would really recommend this hotel and if you want more details read on. We travelled to this hotel as a family group of 9 people. 2 of us were retired, 3 in their forties and 4 young adults ranging from 11 to 16 years. We went for two weeks in August 2023. We booked with Jet2, and this hotel is amongst the first drops – Transfer time around 40 minutes. We arrived in the evening and were welcomed by Nicos, a very efficient front desk manager. The check-In was quick and smooth. Worth noting is the tourist tax at 3 euros per room per night. Other costs were the safe at 20 euros per week. Wi-Fi is free in all parts of the hotel and is surprisingly good – You are given a code which is unique to your room for as many devices as you have got. Signing into the Wi-Fi is easy. Our luggage was taken to our rooms by a porter and, because we had arrived midway through the evening mealtime, Nicos encouraged us to go straight to dinner. The restaurant was quite busy, and we could not get a table to accommodate 9 people, but the Maître De explained that there were large group tables around the corner and that if we got there early in future, we would be OK. We did so for the rest of the holiday and never failed to sit together. MAIN RESTAURANT The restaurant is buffet style serving a really good selection of food with a slant towards Greek cuisine. The quality of the food was great and at no time did any of us have difficulty in finding a choice – our party had a couple of fussy eaters and a couple of vegetarians, but everyone was happy. The restaurant has self service drinks. There are soft drinks and a choice of local wines (Red, Rose, and White). There is also local beer on tap. The restaurant time are – Breakfast 07.30 to 10.00. Lunch 12.30 to 14.00 and dinner 18.30 to 21.00. They don’t rush to kick you out at the end of service and the restaurant staff are really nice. Breakfast is a good choice of everything. Full English, Cereals, Toast, Fruit, Continental, Waffles, and Crepes etc. Lunch and Dinner is a full service of soups, salads, and a vast choice of cooked dishes both international and Greek. The food was a definite highlight even if we ate too many of the scrumptious sweets! ROOMS The rooms are clean and are serviced every day. The maid changes towels each day and makes up the beds daily and changes bed linen every couple of days. There is a very welcome fridge with a complimentary bottle of water. BTW there are free water stations throughout the hotel to refill your bottles. There is a hairdryer and a TV with very few English channels (Who cares – not here to watch Corrie!). You can’t take room towels to the sun loungers – you can get a towel from the spa upon payment of a ‘green tax’ of 2 euros and a further 2 euros each time you change them – or take your own. The aircon is a Godsend and works very well – You can also put it on timer at night if you want it to go off after you have nodded off. Most rooms have a lovely sea view in the main building but it’s worth checking when you book. Also, be aware that if you are in the annex, it is away from the main hotel and up the hill which is not ideal for those with walking difficulties. BARS There are 3 bars. One in the lobby which doesn’t open until 17.00. A main pool bar near the main swimming pools which opens at 10.00 and another in the Annex, up the hill on the left, which opens at 10.30. Here there is also a swimming pool. The two pool bars serve snacks as well as drinks. Be aware that the included all inclusive drinks are a good range of soft and hot drinks and a limited choice of ‘Alcoholic’ drinks – Beer, wine, sangria and a few ouzo or raiki based cocktails…. But the drinks are universally low alcohol especially the beer. It is understandable as the hotel don’t want a load of drunken guests at the end of the day. So, you can drink as much as you like and won’t feel ill! They stop the AI at 23.00 but you can then buy international brands until 01.00 if you want to… You can also buy international brands at any time. Both pool bars serve pizza, various filled rolls, cakes, and the like throughout the day. You can also get lovely ice-creams and they give out little cups of melon every afternoon. In our opinion the best bar was the quiet one in the annex up the hill. By day it was staffed by the lovely Evelina who was so nice. By night it was Antoni who is a great character. This bar is very cool as it has a pergola and there is a water station and a good swimming pool…... Many people totally overlook this little Gem – Check it out. ENTERTAINMENT By day there is a low-key entertainment program and by night there are various shows in the Amphitheatre next to the main block which begin around 21.30 – take a drink from the bar as there is no bar in the entertainment venue. STAFF All the staff at this hotel are very friendly, and it is not possible to name them all but suffice to say that they made our holiday by looking after us so very well – Nothing is too much trouble. LOCAL AREA The hotel runs a minibus down to the little local beach. They do so because the hill is an absolute killer – It is possible to walk down the hill, but you will be glad of the lift back. On that note it is worth saying that this hotel is a bit isolated, and this is nice but not really suited for those with walking difficulties. At this beach you will find a few shops and a supermarket as well as a couple of nice restaurants and bars. There are also pedaloes and jet skis and the snorkeling is great but be advised that the beach is rocky and water shoes are useful… Snorkeling masks and shoes are available at the shops at reasonable prices (Twenty euros for full face snorkel mask). The main local town is Agia Pelagia and it is possible to walk there and the older two of our party did so – It’s best to do it in the morning because of the heat. Turn left up the hill outside the hotel and keep walking. You get to another small beach where there is a small bar and some loungers and water sports and not much else. Get refreshed and continue walking! After around 30 to 40 minutes, total from the hotel, you get to the town and the beach area of Agia Pelagia – It’s nice. There are a lot of shops, restaurants, and bars. Our particular favourite bar was Café Del Mar run by owner George and his main man Mike – Very welcoming with great service and reasonable prices. And George and Mike are great guys! You can get a taxi back for 10 Euros using Tranfershop.GR – these guys are super friendly and highly efficient. The hotel reception will book it for you or ask at Georges bar and he will sort it. They are also on WhatsApp. LOCAL BUSES There is a bus stop right outside the hotel and anywhere you want to go is 3.50 euros…. Whether it be locally or to Heraklion it is a fixed price. Times available from reception.…
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
Helpful
Response from Korinna A, Geschäftsführer at Blue Bay Resort Hotel
Responded 4 Sept 2023
Dear LPPPPPP, Thank you for taking the time to share your detailed review of your recent stay at Blue Bay Resort Hotel. We appreciate your thorough feedback, and we're thrilled to hear that you had such a wonderful experience with us during your family holiday in August 2023. We're delighted that you found our hotel to be clean, welcoming, and that you enjoyed the food in our restaurant. It's fantastic to know that our staff made your holiday special by taking excellent care of you. We understand that it's the small details that matter, and we strive to make every guest feel at home. Nicos, our front desk manager, is indeed an efficient and welcoming member of our team. We're pleased to hear that your check-in was smooth. Thank you for mentioning the tourist tax and safe costs; this information is helpful for future guests. It's great to know that you found our Wi-Fi service to be reliable, and we appreciate your positive comments about the unique room-specific codes for multiple devices. We aim to make your stay as convenient as possible. We're glad to hear that you enjoyed the dining experience at our main restaurant. Your description of the buffet-style meals with a slant towards Greek cuisine is mouthwatering. It's wonderful that even with a variety of dietary preferences in your group, everyone found something to their liking. Thank you for mentioning the room amenities, including the daily cleaning service, complimentary bottled water, and air conditioning. We understand the importance of a comfortable stay. Your insights into the three bars and the included all-inclusive drinks are valuable for potential guests. We appreciate your understanding of our commitment to responsible alcohol service. The information you shared about local attractions, the beach, and transportation options is incredibly helpful for future visitors to Crete. Your recommendation for Café Del Mar and the local bus service are especially valuable. Lastly, your kind words about our staff's friendliness and attentiveness are heartwarming. We take pride in our team's dedication to ensuring your stay is memorable. Once again, thank you for your extensive feedback. We look forward to welcoming you and your family back to Blue Bay Resort Hotel in the future. If you have any more questions or need further assistance, please don't hesitate to reach out. Warm regards, The Blue Bay Resort Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The weeks stay I had with my daughter was really nice and relaxing. We went all inclusive and I couldn’t fault the food and the choices , although if you’re a vegan unfortunately not many choices to choose from . The only downside was the amount of steps that lead to the main part of the hotel if your apartment was at the bottom. Too many steps for me, but if you’re after a quiet relaxing hotel this is the place. All the staff were great and helpful and the entertainment was really good. Rooms cleaned daily , not many other amenities near by by if you’re happy to stay around the hotel then not a problem. I like to explore so wasn’t much to see locally. I enjoyed my stay overall.
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Korinna A, Geschäftsführer at Blue Bay Resort Hotel
Responded 2 weeks ago
Dear O6094NSmichellel, Thank you for sharing your experience with us, and we're thrilled to hear that you enjoyed your stay at Blue Bay Resort Hotel. We take dietary requirements very seriously, and we appreciate your feedback regarding the vegan options. We want to assure you that our Maitre d’hôtel and the entire team are always available to assist and provide guidance along our extensive buffets, ensuring that your dining experience is as enjoyable as possible. We apologize for any inconvenience you experienced, and going forward, we encourage guests to notify our team in advance for any dietary requirements beyond Vegetarian or Vegan diets. Rest assured, we are fully committed to accommodating such requests. Our Food and Beverage department is dedicated to crafting diverse menus, and we've undertaken considerable research in this regard. However, as we source some ingredients externally, we acknowledge the importance of vigilance. While we strive to ensure allergen-free options, we must note that there may be instances where external products contain items unknown to us. We appreciate your understanding and cooperation in this matter. Thank you once again for choosing Blue Bay Resort Hotel. We look forward to the opportunity to welcome you back, and please feel free to contact us in advance for any special dietary arrangements for your next visit. Best regards, Blue Bay Resort Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Last year, I spent two days with my husband at The Blue Bay Resort and we had a wonderful time. Our room was located in the annex. It had its own swimming pool. We had hired a car but did not use it during our stay. The beach was within walking distance. Last October, we came for three days. It was simply amazing. The staff were welcoming and very caring. We will no doubt visit again as soon as possible.
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Go for all inclusive. A good deal.
Treat yourself to a room with a jaccuzi.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Korinna A, Geschäftsführer at Blue Bay Resort Hotel
Responded 3 weeks ago
Dear karineduvignoblet, Thank you for your wonderful review and for choosing The Blue Bay Resort as your destination. We're delighted to hear that you had a fantastic time during your two visits to our resort. It's great to know that you enjoyed your room in the annex, especially with its swimming pool. The convenience of having the beach within walking distance is a definite plus, and we're glad you didn't even need to use the car during your stay. Our staff takes pride in providing a welcoming and caring environment for our guests, and it's heartwarming to hear that their efforts made your stay amazing. We truly appreciate your kind words. We look forward to welcoming you back as soon as possible. If you have any specific plans or requests for your next visit, please don't hesitate to let us know. We're here to ensure that your future stays are just as enjoyable as your previous ones. Warm regards, The Blue Bay Resort Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had an amazing stay at Blue Bay Resort Hotel. The hotel is so welcoming and extremely friendly. The staff were totally fantastic especially Ritsa she was so so helpful and her and all the staff couldn't do enough for you. Such a gorgeous place to stay. The food was very well presented (on occasions repetitive) but we couldn't fault the cleanliness and the amount. It was very good! The walk to the beach takes minutes albeit it very steep 🤪 but its worth it. The sea was warm and so inviting and the bars down by the beach were just brilliant. Great beer and fab food and even better staff. We will definitely be returning to this hotel. My only complaint is how most hotels seem to going now and that's the drinks on the all inclusive. You are limited to choice and served in such small amounts which means more visits to the bar. It was terrible just not what we expected. It will how ever make me think that maybe future holidays we will do B&B instead (where ever we go) and give our money the gorgeous restaurants and bars that so sadly have suffered since all inclusive became popular. It was worth it years ago but now I'm not so sure. Cheaper to eat out. Cant wait to return here X…
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Korinna A, Geschäftsführer at Blue Bay Resort Hotel
Responded 3 weeks ago
Dear Meander53897600720, Thank you for sharing your experience at Blue Bay Resort Hotel. We are delighted to hear that you had an amazing stay with us and found our hotel to be welcoming and extremely friendly. We appreciate your kind words about our staff, particularly Ritsa, who went above and beyond to be helpful. We take pride in providing fantastic service to our guests, and it's wonderful to know that it made your stay special. The beautiful presentation and cleanliness of our food are essential to us, and we're pleased that you found it very good. We do acknowledge your feedback about the occasional repetitiveness, and we will continue to work on enhancing our culinary offerings. We understand that the walk to the beach, albeit very steep, is worth it. To make it even more convenient for our guests, we offer a free mini-bus shuttle to the beach, although the distance is just 250 meters from the main buildings. We aim to ensure your comfort during your stay. Regarding the all-inclusive drinks, we're sorry to hear that it didn't meet your expectations. Your feedback is valuable, and we will take it into consideration as we work on improving our offerings. We understand your perspective about choosing B&B options in the future to support local restaurants and bars. It's a thoughtful approach, and we appreciate your insights. We look forward to welcoming you back to our hotel in the future. If you have any specific requests or preferences for your next visit, please don't hesitate to let us know at contact@bluebay.gr. We can't wait to have you back! Warm regards, The Blue Bay Resort Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We really enjoyed our 1 week holiday at Blue Bay. Friendly and helpful staff. Lovely massage at the spa. The pools were lovely but a bit cold due to the time of year we came but the sun still shone and we enjoyed sitting round the pool and relaxing. 2 beautiful beaches nearby within walking distance but be prepared for a steep walk back to the hotel (or take the shuttle instead) Our family room was OK. TV in main room didn’t work but it didn’t worry us enough as we hardly watched any TV! Balcony great for watching sunsets. Maybe the room could do with a little update. The food was AMAZING!!! Huge selection and gorgeous desserts. The views were outstanding. We thoroughly enjoyed our stay. If we were to come back we would probably come back at a different time of the year to make the most of the hot weather and facilities. Thank you very much for having us! Jo, Kim, Luka and Noah …
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Korinna A, Geschäftsführer at Blue Bay Resort Hotel
Responded 3 weeks ago
Dear Jo, Kim, Luka, and Noah, Thank you for sharing your feedback about your recent stay at Blue Bay Resort. We are delighted to hear that you had a lovely holiday and that you enjoyed various aspects of your visit. It's fantastic to know that you found our staff to be friendly and helpful. We're pleased you had a great experience at the spa and that you were able to relax around our lovely pools, even if they were a bit cool due to the time of year. The nearby beaches are indeed a great attraction, and we appreciate your advice about the steep walk back to the hotel. The shuttle option is a helpful tip for future guests. Regarding the TV issue, we apologize for any inconvenience it may have caused. Our maintenance team would have promptly fixed or exchanged it had we known during your stay. We're thrilled that you found the food to be amazing and that you enjoyed the huge selection and gorgeous desserts. Our culinary team takes pride in offering a variety of delicious options. The outstanding views are indeed a highlight of our location, and we're glad you were able to appreciate them. Thank you for choosing to stay with us, and we hope to welcome you back at a different time of the year to experience the hot weather and our facilities to the fullest. Should you plan to return, please let us know at contact@bluebay.gr if there's anything specific you'd like during your stay. We look forward to hosting you again in the future! Warm regards, The Blue Bay Resort Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely clean bedroom and cleaning staff were lovely. Reception staff were very helpful. Breakfast had lots of choice as did the evening meal all freshly cooked just wish local spirits were included in the all-inclusive deal. Overall we had a fab time and hope to come again next October.
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: A lot of sunbed saving.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Korinna A, Geschäftsführer at Blue Bay Resort Hotel
Responded 3 weeks ago
Dear Thebenns-sunnydays, Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a fabulous holiday at our Blue Bay Resort Hotel. It's wonderful to know that you enjoyed your clean and comfortable bedroom, and our cleaning staff's dedication to maintaining a high standard. Our reception staff takes pride in providing exceptional service, and it's great to hear that they were very helpful during your stay. We appreciate your feedback on the breakfast and evening meal options. We strive to offer a variety of freshly cooked dishes to cater to our guests' preferences. Regarding the all-inclusive deal, we will certainly take your suggestion into consideration. We always aim to enhance our offerings based on our guests' feedback. We're delighted that you had a fantastic time with us, and we look forward to welcoming you back next October. If you have any specific requests or preferences for your next visit, please don't hesitate to let us know, contact@bluebay.gr. We are here to ensure your future stays are just as enjoyable. Warm regards, The Blue Bay Resort Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was clean and has beautiful views, staff are friendly and it is very child friendly. We were told upon arrival that our rooms had been upgraded to executive suits however, it seems that our rooms were downgraded as a matter of fact. After paying for sea view rooms, we were assigned ground floor rooms where people sitting by the pool can look into your room and a limited view of the sea past sun beds. Luckily, we got upgraded towards the end of our holiday to actual sea view rooms which were much brighter and we enjoyed sitting on this balcony. The food and drinks were very standard with a poor selection of cocktails and acidic wine. The buffet had a range of options but unfortunately does not cater well for allergies. For example, one ice cream scope is used for all ice cream and things such as chicken nuggets contain nuts. I told a member of staff about my allergies and whether I could have a dessert on my first night and they said there was nothing for me as everything contains nuts and no effort was made to sort anything separate for me. Overall, we enjoyed our trip but would hope the hotel takes on the above feedback for future. …
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Bring your own drinks and towels for the pool/beach!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Korinna A, Geschäftsführer at Blue Bay Resort Hotel
Responded 3 weeks ago
Dear gemmacM4334GZ, Thank you for sharing your feedback with us, and we’re pleased to hear that you found our hotel clean with beautiful views and that you felt our staff was friendly. We appreciate your honest review as it helps us improve our services. We apologize for the confusion regarding your room assignment. We indeed offered an upgraded room category that come with stunning sea views, and it's great to hear that you were able to enjoy one of those rooms on a higher floor during the latter part of your stay. Our intention is to provide the best experience for our guests, and it's unfortunate that there was a misunderstanding initially. Regarding your feedback on the drinks selection, we appreciate your input. For your better understanding: in our all-inclusive program, we have recently included a selection of cocktails. We have also introduced extended catalogs of beverages, spirits and cocktails, but it's important to note that these extended offerings are available for an additional charge, and this is transparently published for our guests. We are sorry to hear about your dining experience during your stay. We take food allergies and dietary preferences very seriously, and it's essential to ensure the safety and satisfaction of all our guests. We would like to bring to attention that we do indeed cater to allergies and have information readily available for our guests. Inside the main restaurant and on information boards, you can find details about allergen information and dietary considerations. We have a dedicated team in place to assist with any special dietary requirements. To ensure the best dining experience, we kindly ask our guests, especially those with allergies, to inform our Maitre d'Hotel during their first visit in our main restaurant. Our Maitre d'Hotel will be more than happy to assist you throughout your stay, not only during the extensive buffets but also on a daily basis. They can discuss your preferences, make necessary arrangements, and even tailor the menu for the following day to better suit your dietary needs. I'd like to clarify that fresh fruits and ice cream were available every evening, including your first night. While our ice cream counter is self-service, we do provide a means for guests to clean the ice cream scoop in a container of water. Additionally, if you prefer, we can certainly provide you with extra ice cream scoops to accommodate your dietary requirements. We are committed to providing you with the best culinary experience while ensuring your safety and satisfaction. Your feedback is valuable to us, and we appreciate your input. We hope that on your next visit, you'll take advantage of our services and enjoy a more customized dining experience. If you have any further suggestions or questions, please feel free to reach out to us at any time, contact@bluebay.gr We are here to provide you with the best possible hospitality experience. Warm regards, Blue Bay Resort Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived at 2pm in the hotel reception with a very warm welcome and were asked if we would like to go straight to the restaurant as the lunch time was about to end as the reception staff who booked us in didn't want us to miss our meal. They showed us to the restaurant whilst looking after our luggage for us. After our meal we were taken to our room in a courtesy vehicle, as our room was a little way from reception carrying cases would have been a bit of a struggle. What a wonderful room!. When we booked we were told we were going to be in the annexe, which we had no idea where it was, but we were taken to a lovely 2 bedroomed room, with fridge, t.v in each room, aircon, and a fantastic balcony with sea view and fantastic sunrises and sunsets. There was even an ironing board, with iron and coat hangers in the wardrobes. Also plenty of storage space in the rooms. The beds were changed and made up every day and the cleanliness of the rooms was exceptional. The shower was hot with plenty of hot water. Around the main hotel there are three separate pools. One of these pools has 2 water slides. Also there are 2 annexes which have rooms and each have pools. One annexe is attached to the main hotel and the other is up a quite steep incline. This one has the pool and another bar. We did go here a number of times and it was quieter which was a nice retreat. The opening times and the all inclusive was the same here. Entertainment during the day was varied. If you want to join in it's there for you but without any pressure. Every day is different and there is an itinerary on boards displayed with the times in various locations around the pool. During our stay we tried Greek language lessons and a massive thank you to the wonderful Marina for her patience and kindness towards us in learning a few basic phrases, the alphabet and any other thing we wanted translated, which we wrote down and will bring back to Greece with us when we next visit. Marina also taught us basic Greek dancing around the pool which was so much fun. We received a certificate for both. Also Marina taught Uno. There was water polo, darts and pool Also on the timetable you will find authentic Greek cooking around the pool which Marina hosted along with the chefs. We would like to send a special thank you to the bar and restaurant staff , Maria during the day in the bar and Stelios on an evening in the bar for their hard work. Also the unseen staff that create the most wonderful variation of meals in the restaurant. Breakfast, lunch and evening meal were always plentiful and varied A massive thank you from us both for a most wonderful stay, we loved it so much we've rebooked for June 2024. Also on a cheeky note please could we have room 422 again as it was perfect xx…
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Small secluded beach down from the hotel with a couple of tavernas and supermarkets. Hotel puts...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Korinna A, Geschäftsführer at Blue Bay Resort Hotel
Responded 4 weeks ago
Dear rosiekate, We're absolutely delighted to receive your fantastic review! It warms our hearts to know that you had such a wonderful experience during your stay with us at Blue Bay Resort Hotel. It's great to hear that you appreciated the warm welcome from our reception staff and the thoughtful gesture of ensuring you didn't miss your meal. Our team always goes the extra mile to make our guests' stay as comfortable as possible. We're thrilled that you enjoyed your room in the annexe with all the amenities it offered, including the sea view from the balcony – those sunrises and sunsets are indeed breathtaking. The fact that you found the cleanliness exceptional and the daily bed changes to your satisfaction is a testament to our dedicated housekeeping team. It sounds like you made the most of our pools, annexes, and the various activities we offer. Learning some Greek language and dance with Marina sounds like a fun and enriching experience, and we'll make sure to pass on your kind words to her. The daily entertainment options are designed to cater to all tastes, and we're glad you felt no pressure to participate. A special thank you from us to you for mentioning our bar and restaurant staff, Maria and Stelios, who work tirelessly to ensure your dining and beverage experience is top-notch. Also, our kitchen team appreciates your recognition of their efforts in crafting a wide range of delicious meals. We're thrilled to have you as returning guests for June 2024, and we'll do our best to make sure you have another amazing stay. Regarding room 422, we'll do our utmost to accommodate your request; please share your booking details with us on contact@bluebay.gr as soon as available. Once again, thank you for taking the time to share your experiences and for choosing Blue Bay Resort Hotel. We look forward to welcoming you back next year for another memorable visit. Warm regards, Blue Bay Resort Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are so many positives to this lovely hotel, the main one however, are the staff they are absolutely amazing! Every single member of staff we encountered were friendly, warm, helpful and went totally above and beyond to make our stay a wonderful experience. Nothing is too much trouble and even without asking your needs are met. We stayed in an Executive Double room with sea view. The view was truly amazing, the room although not what we class as executive was very clean, large and functional. The bathroom has all you need and the wardrobe space is more than adequate. There is a fridge in the room which we used for milk and water. We asked for a kettle and one was provided with a couple of mugs, milk, tea and coffee sachets. As I said previously, nothing is too much trouble. The room was cleaned everyday, bedding was changed at least 3 times during our 12 day stay. Towels changed every day. All areas of the hotel are kept very clean, cleaners are around all day cleaning areas that don’t even look as if they require cleaning again. The swimming pool areas are furnished with loungers, there were not always an adequate amount of loungers during our stay due to the hotel being fully booked and; despite requests not to do so; some selfish and inconsiderate guests went out early in the morning to “claim” a lounger by putting their towels on them. The pools themselves were quite cool but the pool area was very clean. We didn’t spend too much time around the pool as we were out and about all day most days exploring Crete. The restaurant is very well managed, we had an issue with some food being labelled as vegetarian when it contained fish! This was brought to the attention of the restaurant manager who rectified the situation and food was afterwards correctly labelled. There was a limited choice for vegetarians during dinner at times but we absolutely loved the freshness of the salads, breads, condiments. We particularly enjoyed the breakfast choices of fresh fruit, yogurt and cold offerings. We certainly didn’t go hungry and very much enjoyed the food we ate. The restaurant staff are truly wonderful, they work so hard, non stop but always with a smile on their faces. We hired a car for 6 of our 12 day stay and this enabled us to visit some of the wonderful sights, cities, towns and villages of Crete. If you do visit, may we suggest that hiring a car is a great way to get around. We had a really enjoyably holiday thanks to the staff at a Blue Bay and the people of Crete, you are amazing. Thank you. …
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Korinna A, Geschäftsführer at Blue Bay Resort Hotel
Responded 4 weeks ago
Dear roxlang, Thank you for sharing your wonderful experience with us. We are truly delighted to hear that you had such a memorable stay at our hotel. Your kind words about our staff warm our hearts. We take great pride in our team, and it's fantastic to know that every member of our staff you encountered left a positive impression. Their dedication to making your stay exceptional is something we deeply appreciate. We're glad you enjoyed your Executive Double room with a sea view and the stunning views it offered. We value your feedback about the room's cleanliness and functionality, as well as the attention to your needs. Our goal is to ensure that your stay is as comfortable and enjoyable as possible. Thank you for bringing the labeling issue in the restaurant to our attention. We take such feedback seriously, and we're pleased to hear that it was promptly addressed. Your positive remarks about the restaurant staff and the quality of our food are greatly appreciated. Exploring Crete is a fantastic way to make the most of your visit, and we're pleased that you had the opportunity to do so. Renting a car is indeed a great way to explore the island's many treasures. We can't thank you enough for your kind words and for choosing Blue Bay for your holiday. It was our pleasure to host you, and we look forward to the possibility of welcoming you back in the future. The people of Crete and our dedicated staff are indeed amazing, and we're proud to have been a part of your enjoyable holiday. Warm regards, Blue Bay Resort Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$85 - US$198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
blue bay hotel agia pelagia, blue bay agia pelagia
LOCATION
GreeceCreteHeraklion PrefectureAgia Pelagia
NUMBER OF ROOMS
209
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Claim Your ListingBLUE BAY RESORT HOTEL - Updated 2023 (Agia Pelagia, Greece)
Frequently Asked Questions about Blue Bay Resort Hotel
Which popular attractions are close to Blue Bay Resort Hotel?
Nearby attractions include Nefeli Bar (0.5 miles), Mononaftis Beach (0.1 miles), and Psaromoura Beach (0.2 miles).
What are some of the property amenities at Blue Bay Resort Hotel?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Blue Bay Resort Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Blue Bay Resort Hotel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Blue Bay Resort Hotel?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Blue Bay Resort Hotel?
Conveniently located restaurants include Taverna Bar Vasilis, Mezedofolia, and O Nikolas.
Are there opportunities to exercise at Blue Bay Resort Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Blue Bay Resort Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Blue Bay Resort Hotel?
The staff speaks multiple languages, including English, French, German, and Greek.
Are there any historical sites close to Blue Bay Resort Hotel?
Many travellers enjoy visiting Enetiki Epavli ton Monidon (3.5 miles).
Does Blue Bay Resort Hotel have any great views?
Yes, guests often enjoy the ocean view available here.