Delta Hotels Cheshunt
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Delta Hotels Cheshunt

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About

2.5
#2 of 2 hotels in Cheshunt
4.4 of 5 bubbles
Location
3.0 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
4.2 of 5 bubbles
Value
This place is temporarily closed. Delta Hotels by Marriott Cheshunt welcomes you with a peaceful location in Broxbourne, Hertfordshire, that also offers easy access to the M25 motorway and the fast train to London. Hotel guests are conveniently near Lee Valley, Tottenham Hotspur Stadium, Hatfield House, Paradise Wildlife Park and many more attractions. Relax and recharge in spacious hotel rooms and suites with plush bedding, well-lit workspaces, fast Wi-Fi access, flat-screen TVs and 24-hour room service. Many of our hotel rooms offer scenic views of the garden.
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Property amenities
Bar / lounge
Restaurant
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Business
Hotel links
Special Offer:Earn points toward free nights.

Location

Halfhide Lane Turnford, Cheshunt EN10 6NG England
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 50 out of 100
50
Heathrow Airport
25.1 mi
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London City Airport
15.6 mi
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20Reviews0Q+A3Room tips

Reviews
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Detailed Reviews
SnowWhite78 wrote a review Jul 2022
Swindon, United Kingdom333 contributions225 helpful votes
3.0 of 5 bubbles
I stayed in one of the updated rooms and was upgraded to a courtyard view, not much of an upgrade but better than facing the car park perhaps. This room (12) was on the ground floor and gave you access via sliding doors to a small table and chairs within the courtyard. As a lone female traveller I do not like ground floor rooms facing on to courtyards like this but the hotel was hardly occupied and I felt reasonably safe after checking the sliding doors to the courtyard were secure.
As a regular of this hotel pre-pandemic and pre closure and subsequent change of ownership (franchisee), I was keen to see what had changed. Not much it turns out.
Reception service was not a good as before and the young man on reception wasn’t exactly welcoming.
You now have to pay for parking, which is utterly ridiculous. Who abusing the parking such that a separate charge is needed? Just make it part of the room rate.
The updated room was ok. A cosmetic makeover at best and sloppily done in places, edges of paintwork, grouting, dented towel rail, no hairdryer. But if you know what the old rooms are like the update is welcome and long, long overdue. The bed was as comfortable as before. The aircon unit, although welcome during the mini heat wave, is the same old unit and it rattles and rumbles throughout the night.
The rooms themselves are exactly the same layout as before except the horrible old bath tubs have been replaced with decent showers. The low profile shower tray meant the bathroom floor got quite wet but I liked the large, refillable, ItWorks toiletries in the bathroom I just wish that housekeeping would not replace the little wrapped hand soap everyday, that felt wasteful.
Housekeeping generally was poor. I had the previous guests wet bath towel hanging behind the door day one, a bottle of glass cleaner left on my room on day two and no bath mat on day three. I also strongly dislike the pungent air freshener that is pumped throughout the hotel. It’s always been like this, it’s just this time I found it really overpowering.
I did not eat here on this trip but the restaurant and bar appeared to be offering the same fare as before.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jane D wrote a review Oct 2022
3 contributions
2.0 of 5 bubbles
On arriving at this hotel I was told that they had no food, so no restaurant, bar or room service. After speaking to the General Manager I did manage to get a burger and chips in my room. The hotel also did not have any non feather pillows and I had requested them on booking.
The truth of it is, is that they have a professional football team staying here.
One member of staff Ben was exceptionally helpful and went the extra mile. Helping with luggage, ensuring that I had drinks and a reduction in my bill.
It looks like breakfast is also off the menu despite having paid for it in advance and with my medical conditions I have to eat regularly.
I'm so disappointed as I have stayed at this hotel so many times prepandemic.
I feel they have tried to redress a bad situation but they shouldn't be taking other bookings in these circumstances and they should be truthful.
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andy68 wrote a review Nov 2022
22 contributions6 helpful votes
3.0 of 5 bubbles
On arrival for a family meal and a ten minute wait at reception I was told I had to register my car number plate then go outside and pay £6 to leave it there overnight as the car park didn’t belong to them.
The ticket machine was outside in an unlit area and very difficult to read and understand, I went back in to ask the receptionist for some help and had to wait again which by this time my family were being seated for dinner in a private room.
The receptionist wasn’t sure how to work the machine but eventually we got a ticket and by this time I was freezing cold.
The private function room was clean and tidy but my main meal was not very hot which was very disappointing and there was quite a long wait for a drink to turn up.
The toilets were clean and modern but didn’t seem to be checked all evening as there was quite a few bits of toilet paper laying about on the floor.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carrie E wrote a review Oct 2022
Canterbury, United Kingdom31 contributions11 helpful votes
1.0 of 5 bubbles
The standards of this hotel are way below any Marriott I've ever stayed in. The carpets haven't been changed since 1998. Decor is old and shabby. The whole place smells of weed or damp depending on where you are. The staff are clearly floundering through lack of guidance. I was told by atleast 8 staff members their GM had been fired. They overcharged me on checkout and it took a whole day of messages back and forth to recoup my money even though I mentioned this at the desk. The guy on reception said he had no authorisation to refund and no duty manager was present. I witnessed a first aid incident where a child and her mother were not given assistance. My breakfast inclusive was disputed at the restaurant and after sorting it I was approached by another member of staff while I was serving my breakfast to clarify again. My bill was shown to one of my guests whom I was paying for as a treat when she handed in her key. The guys on the night shift were all stood out the front smoking and laughing at the taxis who were getting flashed by the anpr cameras and would inevitably be fined. Room service trays littered the hallways and weren't cleared for atleast 5 hours. The public area flooring was wet mopped right before breakfast so all guests had to walk across it to get to the restaurant. The buffet had no scrambled eggs and while I requested some, none arrived in the half an hour I was in there. My room had no hairdryer. There was no decaf tea or coffee on the tray. I had no soap bar or hand cream and had to go and ask housekeeping. The room I was allocated was ground floor outward facing, despite being a lone female in the room. I had to insist this be changed instead of just asking. My occupancy was listed at 3 people sharing despite messaging 5x to change this. I was assured in advance that while my two separate night bookings were made at different times, I would not have to change rooms, i had to wait ages while the desk staff tried to change this at check in. A guy outside the front told me that he was housed here by social housing 58 weeks ago. I understand there are quite a few others who are too.....I could go on and on..This hotel is a disaster and some of the staff thought this was funny and even joked that they call the place faulty towers. They are actually having a faulty towers themed Christmas party to celebrate their combined incompetence! I am livid that the prices are so high for such terrible accommodations.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olu Ajayi wrote a review Aug 2022
Lagos State, Nigeria127 contributions6 helpful votes
+1
1.0 of 5 bubbles
I stayed at the Delta Hotel, by Marriot, Cheshunt on two successive occasions; 13th to 16th August 2022 and 20th to 25th August 2022 respectively. My experience on the first stay was horrendous and, frankly, I don't know where to begin. I understand, as was advertised, that the hotel had undergone a recent refurbishment, but seeing the furniture and structures in the two different rooms I stayed in, it is very clear that the so called refurbishment was only done on some parts of the outside of the hotel. The furnishings in the room are very dated, the mattress is very old with sunken middle, the TV is plasma, the curtains are old and smelly, the red settee was smelly and infested with either tiny ants and/or fleas. Despite several complaints to the operation manager (Zee), receptionist and housekeeping manager, nothing was done about it. I ended up sitting on the uncomfortable office chair in the room. Zee managed to convince me to stay on the 2nd occasion, how I wished I didn't. I felt conned.

The most shocking of all my experience of the hotel, was the fact that my room was not CLEANED for a total of 5 days (2 days on my first stay and 3 days on my second stay), despite repeated complaints to the receptionist, front desk manager, housekeeping manager (the worst) and the operation manager (Zee) respectively. Its shocking that a hotel of this size and class, a Marriot Hotel for that matter, a guest had to ask daily for his room to be cleaned. The worst of it all is, when I asked on numerous occasions (daily) for my room to be cleaned it still remained uncleaned after returning to the room in the evening. I was given the excise that the hotel is short staff of housekeepers. To cap it all, there was no functioning room service on Sundays, apparently they have no staff to man the kitchen. Whilst I was giving free breakfast as compensation, it did little to placate my anger at the poor service. The front doors are a danger to guests, they open widely and too late. I cut my toe from the front door and was only giving plasters/band aid to put on the wound, there was zero first aid on hand to help with my injury.

Never again would I stay at this hotel, I've voted with my feet and my wallet.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sue S wrote a review Dec 2022
Dartford, United Kingdom17 contributions8 helpful votes
1.0 of 5 bubbles
No-one seems to be able to help! We were given the wrong rate when booking and as you cannot speak to anyone on the phone as it's just an answerphone on a loop, we tried to sort on arrival, which seemed to be resolved ...until check out. The manager said he couldn't change rate as it was a prepay but would take off any extras like bar drink and car parking. Lo and behold the credit card was debited the DAY BEFORE we stayed and for the full amount without the refund. No one is answering the phone and it's impossible to actually contact this company other than calling the US - no UK customer service contact! Heaven knows how they get any business!! Despicable!! And btw the rooms are tired and old fashioned not as described in website.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dr S. Chatterjee wrote a review Aug 2022
Southampton, United Kingdom44 contributions16 helpful votes
1.0 of 5 bubbles
A two double bedroom was sold to us, to accommodate a family of 4 people, consisting of a child and elderly. But only two towels, and two coffee mugs were provided, showing the lack of service standards which a customer expects from a Marriott brand.

Moreover, the room provided to us had a non functioning TV. We contacted the manager / reception but they did absolutely nothing. Lip service were provided, but nothing done.

A non functioning TV or lack of coffee mugs / towels are tiny things, but when it's a 'Service' industry, that too when provided by 'Marriott', the expected bar is high. When hotel management can't be bothered to take verbal complaints seriously - it speaks volumes of the service standards.

This low standard of staff service is letting the customers and the brand down.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
10Campbell wrote a review Nov 2022
Clydebank, United Kingdom152 contributions80 helpful votes
5.0 of 5 bubbles
Having read some pretty awful reviews on this hotel I was wary about my 1 week stay while visiting family I can only say that these negative results could have been a different hotel On arrival we were greeted by very welcoming and professional staff who took time to allocate me a room suitable for my specific needs (walking difficulties). We had a lovely room facing the courtyard, it was bright and spacious and spotlessly clean. The food was good and again professional and helpful staff. My only problem was with housekeeping who didn't make up room on one occasion but when I reported to reception it was rectified immediately, would highly recommend this hotel and their refurbished rooms.
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Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Be sure to book a refurbished room and you won't be disappointed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
June O wrote a review Jun 2022
County Dublin, Ireland7 contributions7 helpful votes
4.0 of 5 bubbles
My Sister and I visited The Delta Marriott on Friday/Saturday 24/25th June. From the moment we set foot in the door we were made to feel so welcome by all the Reception staff. Every single one of them was so helpful, efficient and friendly and this lovely vibe carried through from Em in the bar to dining room and up-house staff. We found the hotel prices very expensive for two glasses of wine but the lovely staff made it worthwhile.
Rooms very very clean and beds very comfortable.
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
willmoac wrote a review Oct 2022
Ipswich, United Kingdom485 contributions193 helpful votes
4.0 of 5 bubbles
Stayed here for a quick overnight before heading into London.

Arrived reasonably late, staying in one of the recently refurbished rooms. Although I forgot to ask for a room facing the courtyard. So as a result we could hear traffic noise all night. However the room was otherwise perfect for our needs. The unrefurbished areas haven't changed since 2009!

As a result of my Marriott Bonvoy status I was entitled to use the Delta Pantry for snacks. As this has been opened yet we were offered a snack in the bar & a soft drink. My wife & I both had sweet potato fries. The service was good.

We had breakfast in the restaurant it was the same server as the evening before. He said he remembered me from when I used to stay at what was then the Cheshunt Marriott around 12 years ago! The hotel was recently rebranded a Delta by Marriott property. The breakfast was plentiful with many options.
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Date of stay: September 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Pick a courtyard room as quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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10Campbell wrote a tip Nov 2022
Clydebank, United Kingdom152 contributions80 helpful votes
5.0 of 5 bubbles
"Be sure to book a refurbished room and you won't be disappointed"
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David F wrote a tip Nov 2022
Uxbridge, United Kingdom63 contributions35 helpful votes
2.0 of 5 bubbles
"The pool is being refurbished and the A10 road an be noisy.."
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willmoac wrote a tip Oct 2022
Ipswich, United Kingdom485 contributions193 helpful votes
4.0 of 5 bubbles
"Pick a courtyard room as quieter."
Read full review
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LOCATION
United KingdomEnglandHertfordshireCheshunt
NUMBER OF ROOMS
143
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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DELTA HOTELS CHESHUNT - Updated 2024 Reviews & Photos

Frequently Asked Questions about Delta Hotels Cheshunt
Which popular attractions are close to Delta Hotels Cheshunt?
Nearby attractions include Jump City UK (0.3 miles), Kid Mania (0.3 miles), and The Old Anchor (0.4 miles).
What food & drink options are available at Delta Hotels Cheshunt?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Delta Hotels Cheshunt?
Conveniently located restaurants include Bull's Head, The Atrium at HRC, and Raj Vogue.
Are there any historical sites close to Delta Hotels Cheshunt?
Many travellers enjoy visiting Royal Gunpowder Mills (2.2 miles), Cedars Park (2.0 miles), and Rye House Gatehouse (4.0 miles).
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