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Luna Park Hotel

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Luna Park Hotel
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380 Reviews from our TripAdvisor Community

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Showing 188: English reviews
A TripAdvisor Member
Reviewed 4 weeks ago via mobile

Positives: food,shower & restaurants staff were superb. Negatives: very thin walls. Reception staff not helpful and just dont care, beds are the worst i have ever slept on, you could feel the springs, instead of a double bed it was 2 singlebed pushed together. Our booking said double standard room and reception stated that only the 4 star lunar club... More 

Helpful?
Thank A TripAdvisor Member
Bondia Hotels D, Director de Relaciones con Clientes at Luna Park Hotel, responded to this review

Dear customer From LunasHotels, we thank you for the time spent writing your opinion about our establishment. We regret that your stay did not meet your expectations. Regarding your critics, remind you that on the website of our establishment, we clearly indicate the services that Luna Park or Luna Club offer. Regarding our staff, 99% of our guests confirm their... More 

hertfordshire
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 8 October 2016

My mum and myself went to this hotel 1/10/2016 and it was beautiful, spotless tidy and smelt beautiful, every part of the 2 hotels were amazing, staff were lovely and friendly, room was cleaned every day beds made clean towels etc, couldn't find anything wrong and we were so happy we found this little gem. 5 min walk into town... More 

Helpful?
Thank lka3
Bondia Hotels D, Director de Relaciones con Clientes at Luna Park Hotel, responded to this review

Dear customer, First of all we want to thank the trust you have placed in our hotel. Many thanks for giving us your opinion about your experience in Luna Park, it really helps us to improve day by day. Our staff will be especially affected by your opinion. We wait to receive you as soon as possible. Warm greetings from... More 

2 reviews
Reviewed 19 September 2016 via mobile

After reading previous reviews I was more than apprehensive about my holiday however the people who have left reviews couldn't be further from the truth no issues in regards to staff...I found all to be friendly and helpful! food was fine. only issues i had was room size however you get what u pay for & evening entertainment however there... More 

Helpful?
Thank James B
Bondia Hotels D, Director de Relaciones con Clientes at Luna Park Hotel, responded to this review

Dear client, We would like to thank you for this great review about your recent stay in Luna Park. We are really happy that you took the time to comment your experience. The support of our guests is extremely rewarding for our team and we really appreciate your compliments about the friendly and good service you received from every staff... More 

Ghent, Belgium
Level Contributor
3 reviews
3 hotel reviews
Reviewed 13 September 2016

Staff is completely indifferent, not helpfull at all No animation which is fine during the day but pretty boring at night. You have to go out for a drink, which makes the holiday more expensive All inclusive is not all inclusive: they serve a waterish beer, lemonade from the tap en cava and wine are awfull. All in cocktails are... More 

Helpful?
Thank ee-de-es
Bondia Hotels D, Director de Relaciones con Clientes at Luna Park Hotel, responded to this review

Dear Customer, Thank you for sharing your opinions regarding your in Luna Park. We regret that our service was not up to your expectations and we are so surprised with your comments on our buffet, our all-in service and finally our staff. They do not reflect reality. Indeed what our customers are likely to make praise. However, we respect your... More 

Tartu, Estonia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 September 2016

Food was amazing (very good choice of meat, fish, pastries, fruits), room is ascetic but ok for the money, staff is nice and helpful except one particular girl who was not very friendly to me personally, but I don't blame her as it was my fault to not wait, yet not purposely, for the invitation to have a table in... More 

Helpful?
Thank Lucy D
Bondia Hotels D, Director de Relaciones con Clientes at Luna Park Hotel, responded to this review

Dear Customer, We thank you very much for your comments and for the positive assessment made about your experience at Luna Park. It is always a pleasure to see first hand the satisfaction of our customers. We are very happy to know that you enjoyed your holidays with us. We appreciate your special mention to our staff and our services.... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2016 via mobile

We found this hotel through On the Beach travel and they set up the transfer, flights & hotel. The hotel was lovely and the reviews about all inclusive guests being treated as 'second class citizens' never corresponded to our experience; the staff were always more than happy to serve you at the bar even though they worked long hours from... More 

Helpful?
Thank Katie G
Bondia Hotels D, Director de Relaciones con Clientes at Luna Park Hotel, responded to this review

Dear client, First of all we want to thank the trust you have placed in our hotel. Many thanks for giving us your opinion about your experience in Luna Park, it really helps us to improve day by day. Our staff will be especially affected by your opinion. We wait to receive you as soon as possible. Warm greetings from... More 

Level Contributor
4 reviews
3 hotel reviews
Reviewed 7 August 2016

Just home from a fantastic week staying at the Luna Park, booked through Thomson. We were half board in a nice, basic pool view room. We were only in the room to sleep and change as the resorts of Santa Susanna and Malgrat de Mar offered lots to see and do. The hotel is in a quiet street, minute from... More 

Helpful?
Thank Jonathan H
Bondia Hotels D, Director de Relaciones con Clientes at Luna Park Hotel, responded to this review

Dear client, First of all we want to thank the trust you have placed in our hotel. Many thanks for giving us your opinion about your experience in Luna Park, it really helps us to improve day by day. Our staff will be especially affected by your opinion. We wait to receive you as soon as possible. Warm greetings from... More 

West Midlands
1 review
Reviewed 6 August 2016 via mobile

We were disappointed when we arrived and realised this was a 3* hotel as Thompson had allowed us to believe we had booked 4*accommodation. .BUT the staff made everything wonderful. The bar staff gave wonderful service and the girls in the restaurant were delightful, they were all happy to help and despite the language barrier we had great fun with... More 

Helpful?
Thank Shirley W
Bondia Hotels D, Director de Relaciones con Clientes at Luna Park Hotel, responded to this review

Dear Client Allow us to thank you for spending time to give us your opinion about your stay in Luna Park and to share it. It's always a pleasure to see firsthand the satisfaction of ours guests, it motivates us to continue working on the same line every day. We have the pleasure to share your comments with the entire... More 

Birmingham, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 July 2016

I would recommend this hotel for two reasons: One if you are on a budget and second if you are travelling without a family with children. The food was okay, not brilliant but by no mean terrible. The indoor pool is small and not big enough for the number of guests. The best thing about the hotel was the friendly... More 

Helpful?
Thank Hasim9
Bondia Hotels D, Director de Relaciones con Clientes at Luna Park Hotel, responded to this review

Dear client, We are very happy to know that you have enjoyed your stay with us. Thank you for having taken some of your valuable time to send us your positive feedback about our hotel and our staff. We hope to see you soon again in Lunas Hotels. Best regards. “A journey is best measured in friends, rather than miles.”... More 

Norwich, United Kingdom
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 July 2016

Our family stayed here at the end of June for a week all inclusive which I have to say was a great deal through Thomson for what we paid Good points- the rooms are kept very clean, most of the staff were friendly and tried to be helpful, the food was good and not repetitive ( two fish, three meats... More 

Helpful?
Thank Simon R
Bondia Hotels D, Director de Relaciones con Clientes at Luna Park Hotel, responded to this review

Dear Customer, We appreciate you taking the time to review your experience at LUNA PARK***. We have the pleasure to share your comments with the entire team. They will be extremely sensitive to your praise for our hotel. Our efforts to provide a high quality service are paramount and constant and we are delighted that your compliments confirm. We will... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The perfect place to relax and soak up the sun. You can also swim in the blue waters of our pools, chat, sip one of our delicious natural fruit juices, sign up for daily classes of Tai chi or Yoga or simply let your thoughts drift away.The Lunas are a small complex with plenty of style, decorated by some of the Bondia Team: Elisabeth, Ana and Mireya. The hotel has all the facilities and comfort for the perfect holidays, a mix of relaxation, health and beach life. Situated close to the commercial centre and just around the corner from the extremely long and delightfully uncrowded beach. ... more   less 

Additional Information about Luna Park Hotel

Address: Avenida Colon 12, 08380 Malgrat de Mar, Spain
Region: Spain > Catalonia > Province of Barcelona > Malgrat de Mar
Price Range: £48 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Luna Park Hotel 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Hotel Luna Park
Hotel Style:
#4 Family Hotel in Malgrat de Mar
#6 On the Beach Hotel in Malgrat de Mar
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Questions & Answers

Here's what travellers have asked, with answers from Luna Park Hotel staff and other travellers.
25 questions
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Questions? Get answers from Luna Park Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a pool view room”
 of 5 bubbles 798jonathanh, 7 Aug 2016 | Read review
“Opt for Luna club for a better rom but all else is shared.”
 of 5 bubbles 792simonr, 17 Jul 2016 | Read review
“Luna Club 4* is whats advertised, make sure you request this from travel company as there is a 3* room option.”
 of 5 bubbles mich_mcd1, 17 Jul 2016 | Read review
“Probably best to have a room at the back off the hotel as the front was rather noisy”
 of 5 bubbles A834MNnicolaw, 26 Jun 2016 | Read review
“Avoid hotel - eat in the drunken duck english pub”
  • HOTEL
 of 5 bubbles AmyC826, 16 Jan 2016 | Read review
5 of 5
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