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Grand Hotel Paradiso

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Grand Hotel Paradiso
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344 Reviews from our TripAdvisor Community

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Showing 243: English reviews
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Kingston-upon-Hull, United Kingdom
Reviewed 4 days ago NEW

Overall we had a good skiing holiday last week, it was only let down by the hotel really. For a hotel with supposedly 5 stars it is way off the mark.The staff in general are good and the hotel is presented nicely although the lack of tea/coffee making facilities in your room is bad and poor tv reception doesn't help...

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Helpful?
Thank FABWAH
Relaisfranciaco... R, Responsabile reception at Grand Hotel Paradiso, responded to this review

Dear Fabwah Thank you for your review, your opinion is very important for us. As it regards the tea/coffee facilities, in standard room are not provided, but if you just would have requested, we would have given it. The temperature in your room is regulated by central heating, we are at guests disposal 24 hours on 24 hours if you...

Reviewed 5 days ago NEW

We stayed at this hotel between Feb 4th-11th 2017 and we were continually impressed by the warmth and friendliness of the staff to the location and facilities of the hotel. I booked this holiday as a surprise 40th for my wife and as such wanted to arrange some pre arrival surprises in the room. Maria who I believe is the...

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Helpful?
1Thank Helen M
Relaisfranciaco... R, Responsabile reception at Grand Hotel Paradiso, responded to this review

Dear Hellen Many thanks for your comment, we are very pleased for your wonderful words. Everyday our staff is delighted to realize guests’ wishes. We are very delighted that you appreciated the price/quality ratio. For us the attention to details makes the difference, even with little things, like complementary bottles of water in your minibar, cleaning rooms with care. We...

abersoch
Reviewed 5 days ago NEW

This year (Feb 2017) was our third visit to the Paradiso and unfortunately it was a let down compared to previous years when we have raved about it. I think it is busier and I don't believe the hotel are investing in the place, they seem to be raising prices and making cut backs for profit off the back of...

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1Thank elissabowell
Relaisfranciaco... R, Responsabile reception at Grand Hotel Paradiso, responded to this review

Dear Madame Bowell Thank you for your kind comment. Your opinion is very important for us in order to improve our services. Referring to the staff, part of them have worked here also last years, and we can ensure that they receive good comments from all our guests. We are really sorry tthat you have not had the same impression....

Sittingbourne, United Kingdom
Reviewed 1 week ago via mobile

A bit of a mixed review. Hotel lovely and clean, stayed in a deluxe room with a balcony so much more spacious. Restaurant - some of the staff are extremely friendly and others couldn't even greet you with a smile. Coffee from the machines in the morning is vile and in the evenings you can only get it from the...

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Helpful?
1Thank Lynn L
Relaisfranciaco... R, Responsabile reception at Grand Hotel Paradiso, responded to this review

Dear Mrs Lynn Thank you for the time you spent in your comment. The review is important to know our points of strenght and weaknesses. As it regards the Restaurant, we everyday receive compliments from the other guests, every person of our staff is smiling, because they enjoy their job! Referring to the coffee and to the water: it is...

Reviewed 1 week ago via mobile

We stayed at this hotel for our recent skiing trip booked through Crystal holidays. The hotel is situated with an array of slopes behind it so it's easy with regards to getting on the slopes quickly. The resort has great skiing for all abilities and being quite high up, you can also enjoy glacier skiing. As you walk into the...

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1Thank Annacarla17
Relaisfranciaco... R, Responsabile reception at Grand Hotel Paradiso, responded to this review

Dear Madame Annnacarla Thank you for the time you sepnt in the review. We have been very pleased to receive you as our special guests. We are delighted you appreciated all our services, the location, the wellness area, our staff and the furniture. Referring to your suggestions regarding the Restaurant area, we will just let our guests know that the...

Reviewed 1 week ago via mobile

I had read some reviews on here that were negative and I'm sorry to say they are true In summary - went with crystal ski Feb 17 Negatives No water for 24hrs then brown water Asked for extra pillows - ignored and had to pester them to have more than 1 Heating broken couldn't sleep 25 degrees at night even...

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Helpful?
Thank Christian B
Relaisfranciaco... R, Responsabile reception at Grand Hotel Paradiso, responded to this review

Dear Christian Thanks for your review. With reference to your observations: -We had no water because there was an hydric problem in all over the area of Passo del Tonale, as we explained during your stay. We have solved the problem in 4 hours, not in 24 hours. -We provide extar pillows to every guest, if they ask for it....

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 1 week ago via mobile

3 star hotel would be generous... Staff unhelpful and have a "barely passable" to "laughable" grasp of the English Language. Heating went, water went, power went, food was awful and the wine in the restaurant is massively overpriced. Even though we were on half board we went out as the wine was more expensive than an entire meal elsewhere. World's...

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Thank A TripAdvisor Member
Flitwick, United Kingdom
Reviewed 2 weeks ago via mobile

As a location you could not pick a better place to visit, picturesque really does sum it up. Whatever you do, do not stay at the hotel Paradiso and if you have to stay there don't under any circumstances eat there. The staff in the hotel have no concept of service and the food can best be described as pig...

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1Thank Scotland0707
Leicester, United Kingdom
Reviewed 2 weeks ago

Just returned from our first ski holiday to Passo and we were made most welcome by the staff at Gran Paradiso. Some people who have posted seem to like a good moan - ignore them. The food was brilliant and we didn't have a single bad meal. There was plenty to choose from and it was top quality Italian fare....

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1Thank Tel90
Relaisfranciaco... R, Responsabile reception at Grand Hotel Paradiso, responded to this review

Dear Madame Thank you for the beautiful words you spent for us. We are really delighted that you appreciated all our services, our food, the accomodations and the position and, above all, our staff. We will be very pleased to receive you again as our special guests Best regards Maria Teresa Schillaci

Hereford, Arizona
Reviewed 2 weeks ago

Stayed at this hotel from 28th Jan till 4th Feb. On a whole we found the hotel to be excellent. Warm and friendly atmosphere. The dining room was excellent , the staff were so happy nothing was to much trouble. Also being allocated a table for the duration of your stay made meal times a pleasure. Food was good lots...

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Thank AND1023
Relaisfranciaco... R, Responsabile reception at Grand Hotel Paradiso, responded to this review

Dear Madame, Thank you for your comment, your opinion is very important for us. We are very pleased that you appreciated all our services, the position, the accomodation and its good view. Referring to the complaint you made at the reception, it is true that dogs are welcome in our hotel. We have called the family allocated in the room...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Ski-In / Ski-Out
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting

Additional Information about Grand Hotel Paradiso

Address: Via Case Sparse, 51 | Passo del Tonale, 25056 Passo del Tonale, Italy
Region: Italy > Trentino-Alto Adige > Province of Trento > Passo del Tonale
Price Range: £144 - £426 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Paradiso 4*
Number of rooms: 67
Reservation Options:
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Also Known As:
Paradiso Hotel Passo Tonale
Hotel Style:
#4 Luxury Hotel in Passo del Tonale
#6 Romantic Hotel in Passo del Tonale
#10 Spa Hotel in Passo del Tonale
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Paradiso staff and other travellers.
4 questions
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Questions? Get answers from Grand Hotel Paradiso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Deluxe room or better with balcony and mountain view is the way to go... they are more spacious better equipped and are quieter.”
  • View from our balcony in the morning
  • Sun rise from the balcony of our room
 of 5 bubbles J5716OBhelenm, 22 Feb 2017 | Read review
“Make sure there are no dogs in room next to you”
 of 5 bubbles AND1023, 10 Feb 2017 | Read review
“Go easy on the starter and to make room for the deserts”
 of 5 bubbles FrancescoS102, 28 Jan 2017 | Read review
“Upgrade to Deluxe!!”
 of 5 bubbles jennyb1989, 26 Jan 2017 | Read review
“Suites are much better than standard rooms”
 of 5 bubbles RobertB721, 18 Jan 2017 | Read review
5 of 5