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City Express Suites Toluca

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City Express Suites Toluca
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31 Reviews from our TripAdvisor Community

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Showing 6: English reviews
San Jose, Costa Rica
Reviewed 7 March 2016

Quick check-in, room available and clean. Business room not available (could not use computer for flight check in), however front desk offered the printer by sending info by e-mail (then depends on availability of your cel phone). Breakfast was ok, and fast check out.

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Helpful?
Thank Fabricio R
Alan T, Guest Relations Manager at City Express Suites Toluca, responded to this review

Dear Fabricio R, Thank you for taking the time to share your comments with us further to your visit . It is through such communication that we are given an opportunity to evaluate our performance, and focus on the areas that need to be addressed. Regarding the business room, i have to say that it was available and working ,...

Mexico City, Mexico
Reviewed 21 January 2015

The free van service is availalbe at limited time only. There is only one van shared for all guests between the two building of the hotel. There is no service between 13:00 and 15:30. The service between 08:00 and 11:00, between 17:00 and 18:00 are reserved for other guests. As 17:00 is reserved for other guests, the van service between...

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Helpful?
Thank Michael A
Marlen C, Guest Relations Manager at City Express Suites Toluca, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the transportation as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and serve you as you...

Cancun, Mexico
Reviewed 17 December 2014

Room carpet very dirty with hairs from other guests, bathroom dirty, had hairs from other guests in shower, WiFi signal is terrible does not work, and Airport transfer is only available from 3pm and with a limited set up schedule, if need the shuttle they can not provide you the service, no shuttle available all day. TV signal is bad....

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Helpful?
Thank cancunmexicocity
Marlen C, Guest Relations Manager at City Express Suites Toluca, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the clean as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to...

Los Angeles, California
Reviewed 4 August 2014

The location is easily accessed (go past Sendero Toluca) and turn right when you see Toks restaurant and the three hotel towers, if you turn too soon, you end up in the shopping center pay parking lot), or you can go past the three towers and turn right and come "around" the buildings from the northern side. There is plenty...

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Helpful?
Thank og84
Marlen C, Guest Relations Manager at City Express Suites Toluca, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Toluca did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon

Galveston, Texas
Reviewed 15 March 2013

Clean rooms, good service. Good shuttle service to work. On the Sendero Plaza mall property, so close to restaurant, theater, etc. Close to the buses to Mexico City. Decent breakfast. Good coffee, free, all day. Decent wireless connection.

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1Thank dannypickett
ControlCalidad, Director de Relaciones con Clientes at City Express Suites Toluca, responded to this review

Dear Guest, It is our pleasure to host you at City Suites Toluca. Thank you very much for taking the time to share your comments with us. We are happy to know that the quality of the service met your expectations, that you had a comfortable stay and that the hotel´s location worked great for both your transportation and entertainment...

San Ignacio, Belize
Reviewed 26 December 2011

We had to be in Toluca for a family dinner December 24th, and selected this hotel according to location, price, and tripadvisor feedback. In one word, it was a delight. The staff was courteous and helpful, service excellent, our room spacious and clean and well equipped. The heating system was great, and for non-Spanish speakers there were English language channels...

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Helpful?
4Thank Chucumite

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Free Breakfast
  • Conference Facilities
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Esq. Paseo Tollocan ... more   less 

Additional Information about City Express Suites Toluca

Address: Blvd. Aeropuerto Miguel Aleman Esq. Paseo Tollocan No. 55 | Parque Industrial Lerma, Toluca 52100, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Toluca
Price Range: £35 - £61 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City Express Suites Toluca 3*
Number of rooms: 91
Reservation Options:
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Questions & Answers

Questions? Get answers from City Express Suites Toluca staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the eastern end (away from Av. Aeropuerto) have less street noise.”
 of 5 bubbles og84, 4 Aug 2014 | Read review
“Ask for non-smoking room”
 of 5 bubbles dannypickett, 15 Mar 2013 | Read review
“We were on the 5th floor and elevators were fast and always available. The hotel was wonderfully quiet, so I can't say one room was any better or worse than another.”
 of 5 bubbles Chucumite, 26 Dec 2011 | Read review
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