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Crowne Plaza Lancaster Toluca

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#2 of 25 Hotels in Toluca
Certificate of Excellence
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Crowne Plaza Lancaster Toluca
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179 Reviews from our TripAdvisor Community

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Showing 101: English reviews
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Reviewed yesterday NEWvia mobile

Martin always shows me the best service at the hotel restaurant. He also speaks English well. The food is good and the place feels very clean. They are always trying their best to make you feel very special. Hospitality is their culture.

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Thank Joseph N Heathe... H
Reviewed 1 week ago via mobile

The hotel was undergoing renovations but we were not awakened by any noise. The decor was modern and elegant. We arrived around midnight and were pleasantly surprised at the level of service! We ordered room service and it arrived within a reasonable time. The food was delicious and had an exquisite presentation. The breakfast buffet was worth every penny. They...

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Thank Carmen A
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

We are glad to recive people that not only came for business but for visiting the family, and knowing guests like you had this good impression of our service is the best thank you someone can give us. So we hope to have the opportunity so serve you in the future. Edaurdo R. General Manager

McFarland, Wisconsin
Reviewed 2 weeks ago

This hotel truly exceeded our expectations. It was modern, elegantly appointed and reasonably priced. The staff was helpful and attentive. The hotel restaurant was excellent, and the service Miguel Angel offered there was superb.

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Thank EStet1618
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you for taking the time to take this review, we are going to congratulate Miguel Angel for all his effort and dedication he gives to our guests. We are you enjoyed the food and the service. We hope to see you again in the future. Eduardo R. General Manager

Columbia, South Carolina
Reviewed 4 weeks ago

The Crowne Plaza Lancaster-Toluca is my home away from home when I am in the Toluca area. The hotel is ideally located, superbly managed, the house keeping staff does a wonderful job of keeping the rooms, interior sparkling and comfortable and the staff members are always courteous, friendly, helpful and treat me like family. Martin and the other wait staff...

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Thank Neal-Engineer
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Than you very much for your review, we a re very happy to read your review, we always try to honor this sentence "Great people that works in a great place" and we are glad to feel that we are accomplishing this with our guests. Recive a warm greet from all the staff. Eduardo R. General Manager

Reviewed 4 weeks ago via mobile

I have stayed in this hotel for about 4 times last year and 3 times this year. It's really a very good hotel. Rooms are very quiet, neat and very professional staff throughout. Especially, Ivan Hernandez Flores in the Restaurant is very helped always attentive to all customers. I really recommend this hotel. International Breakfast, lots to varieties. I always...

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Thank Rebecca P
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you for taking a moment to put a review for our hotel, we are very pleased to read that you have stayed with us four times and you like the service. We are going to congratulate Ivan for his effort. We will continue to improve our service and amenities for our guests so we are looking forward to see...

Glasgow, Kentucky
Reviewed 7 February 2017

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Thank j0sephharris
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Reviewed 31 January 2017 via mobile

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Thank andy c
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Reviewed 11 October 2016 via mobile

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Thank Manue K
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Buffalo, New York
Reviewed 13 September 2016

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Thank Duane1969
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Reviewed 31 August 2016 via mobile

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Thank Camello_Blanco
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Lancaster Toluca staff and other travellers.
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Questions? Get answers from Crowne Plaza Lancaster Toluca staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no bad rooms and I have stayed here many times.Higher floors are always less noise.”
 of 5 bubbles Neal-Engineer, 28 Feb 2017 | Read review
“Do not take front looking rooms”
 of 5 bubbles choky27, 24 Aug 2016 | Read review
“Suites are newly remodel and are great comfort”
 of 5 bubbles 960larry, 29 Apr 2016 | Read review
“The gym is located on the 4th floor.”
 of 5 bubbles jorgeojeda24, 26 Apr 2016 | Read review
“If you stayed here before, reset the wifi since the new one works much better than the old one.”
 of 5 bubbles Y3413QMjohnb, 16 Nov 2015 | Read review
5 of 5