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Park Royal Puerto Rico at Club Cala

631 reviews
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Traveller (380)
Room & Suite (93)
Pool & Beach (64)
Overview
  • Excellent29%
  • Very good32%
  • Average21%
  • Poor10%
  • Terrible8%
Travellers talk about
“palmas del mar”(91 reviews)
“gated community”(29 reviews)
“puerto rico”(109 reviews)
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Kitchenette
2.5 Star Hotel
All hotel details
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Reviews (631)Write a Review
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All reviewspalmas del margated communitypuerto ricowyndham hotelfree shuttlewasher and dryerbedroom condogolf cartwater aerobicsthree bedroomrip tidesmarina sidefull kitchentwin bedspark royalnearby beachresort area
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1 - 5 of 579 reviews
Reviewed 18 September 2017

Out of all the other places we've been to, this one was by far the best spot in PR. We will certainly pick this place again in the near future. The only downside to this place was that it didn't have wi-fi inMore

Review collected in partnership with this hotel
Thank oscarr481
Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded 19 September 2017

I am very happy indeed to learn that your stay with us was your "Best stay ever!" and that you "Loved it!". Your amazing review encourages us to do our best efforts to make your next visit an unforgettable one. I will like to announce...More

Reviewed 16 September 2017

Excellent, the employees spend time with you to know what do you need. Very happy people and friendly. The facilities are clean and organized. Our villa and other villas are close to the pool, this is nice.More

Review collected in partnership with this hotel
Thank 577rosav
Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded 18 September 2017

We greatly value such encouraging and complimentary comments, which allow us to focus on the important issues of guest service and personal attention. I am glad that we managed to fulfil your expectations! We look forward to the opportunity of welcoming you back again to...More

Reviewed 5 September 2017

Maintenance is always increasing . However , there are to many changes / rules especially at the pool 10 pm is to early for you to have to exit. No Wifi available in the rooms only in the check in area. It is inconvenient for...More

Review collected in partnership with this hotel
1  Thank Susan O
Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded 8 September 2017

First and foremost, we would like to express our gratitude for selecting Park Royal Club Cala, and for sharing your review experience. We carefully read your comment and like to ensure you that we are sharing the critique with our team as I type this....More

Reviewed 28 August 2017

Club Royal’s Club Cala is located in Palmas del Mar, which is located in the town of Humacao, P.R. It’s located approximately 1 hour (65.1 km or 40.4 miles) Southwest from Luis Muños Marin International Airport in San Juan. Palmas del mar as a location,...More

1  Thank Una_Chica_A_Fuego
Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded 1 September 2017

Dear Guest, Thank you for your enthusiastic feedback! Your review encourage us to do our best effort to meet guest expectations. I am very pleased to read your appraisal towards our hotel, team, services and facilities and I know our team will be equally pleased...More

Reviewed 21 August 2017

After reading so many mixed reviews here I was wondering what to expect when I arrived. First there was the friendly Staff at check in, Sharmarie that took care of our reservations is one of them. I made a request for the marina side villas...More

1  Thank Ricklat
Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded 23 August 2017

Thanks for your kind and encouraging comments and the time you spend to share your experience. They are well appreciated and I will certainly share them with Sharmarie for further encouragement. Personalized service is our key focus and a lot of training effort is put...More

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About
Amenities
Top amenities
Pool
Free Parking
Free Internet
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Concierge
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Golf course
Outdoor pool
Details
Price range
US$195 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$195 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (380)
Room & Suite (93)
Pool & Beach (64)
Dining (13)
Family and Play Areas (5)
Questions & Answers
Ask a question
V7126HEmelissar
9 January 2018|
AnswerShow all 2 answers
Response from persopaesaggio | Reviewed this property |
The best option is to call the reservation department, a few weeks ago go I see a promotion in a property that are in front of Royal maybe they are sharing the space just make sure that they are fully operational. At this... More
0
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Debbie G
26 November 2017|
AnswerShow all 5 answers
Response from persopaesaggio | Reviewed this property |
Car rental you could find it in San Juan. Recommend checked with the property if they are operational. I saw in the news that this part are devastated at this time there are places with no water and no light in the Island... More
0
Votes
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12345621
Room Tips
"Make sure you count the towels"
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"As a owner when you check in all utensils should be in the kitchen for your use as needed prior to check in..."
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"Marina view"
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"It would be ideal if the check-in time wasn't so late in the afternoon; 4:00 p.m. I lose a day of..."
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