HL Paradise Island
Calle Francia 2, 35580 Playa Blanca, Lanzarote Spain
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About
#7 of 10 all-inclusives in Lanzarote
Location
Cleanliness
Service
Value
The hotel is situated in a slightly elevated location at the edge of the village Playa Blanca, approx. 1500 mtrs from the beach and approx. 2000 mtrs from the village centre with its bars, restaurants and shops. A free bus shuttle service to the Playa Dorada beach is arranged several times a day. The hotel consists of 290 modern apartments (renovated 2015/16) which are allocated in two story apartments. The main building offers a lobby with reception, bar and TV corner. It also offers three restaurants - an international, an Asian and an Italian one. The facilities includes as well a mini market, a pool bar, a gym and a disco. In the well kept gardens you will find 4 swimming pools (one of them heated 01/11-30/04) and a sun terrace with sun beds and umbrellas (free of charge). Pool towels will be provided against a small deposit. The water park “Dino Park,” which is opened daily, is attached to the hotel.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Tennis court
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Water park
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Shuttle bus service
Car hire
Salon
Baggage storage
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Seating area
Microwave
Refrigerator
Bath / shower
Sofa
Telephone
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Modern
Languages Spoken
English, French, Russian, Spanish and 4 more
Location
52Somewhat walkable
Grade: 52 out of 100
27Restaurantswithin 0.75 miles
16Attractionswithin 0.75 miles
Calle Francia 2, 35580 Playa Blanca, Lanzarote Spain
Name/address in local language
Getting there
Car HireSee car hire from US$45/day
5445Reviews1149Q+A100Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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Honest opinion and my family experience, Room filled with bugs crawling over beds and walls, units, fridge had ant traps and plug ins never helped balcony wasn’t cleaned bird poo everywhere we had to buy a brush and pan to clean apartment floor, people were complaining about how cleaners were going into apartments and not closing the doors behind them so apartments were left open for people to just walk into, entertainment was out side and wasn’t the best kids entertainment was the same every night, booked a birthday package with the hotel for my daughter paid for balloons, cake, mock tails and we were left at table with nothing safe to safe left heartbroken for my little girl as the next nigh we seen and family receive the birthday package when trying to complain and ask why we never received the cake or mock tails the response we no speak English and words that were shouted at us were you Scottish I do not understand you with hands up in the air, food good for first two days then went down hill cockroaches all over restaurant and birds running about your feet, water slides were closed when we arrived over all best part of the holiday was getting on the plane home we tried to make the best of it but definitely won’t be back 1 star at most…
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
This hotel is not a 4 ⭐️ it could be a 3 star hotel if they got new polite staff and maids to clean the rooms. Arriving at the hotel @ 3pm transfer were smooth from TUI. Checked in at the desk spoke to the manger about having rooms next to a friend that was coming in at a later time , he did the best he could. It was me and my 3 year old child. I had 2 suitcases and a buggy, no help is given at this hotel, the manager at the reception desk said he would help me over to my room if he wasn't busy , lol trust me to leave my husband at home. I made it to the room 221 ground floor property not too far from everything. The room wasn't clean with the floors full of hair and bits of food, it needed a sweep out. The hotel room has small tiny insects they were disturbing me, I had to buy the insect killer from the mini supermarket they had, they were on the bed the walls and surface I didn't take my clothes out the suitcase. I sprayed everywhere in the room bathroom, surface and floors it's helped a lot, i wish someone could tell me what they insects they are because it's wasn't pleasant. But guess what I managed to stay in the hotel for 4 nights. The blue beach towels, can HL paradise get new ones and stop being so damn cheap!!! The lady at reception was cutting of the string from the sides of the towels they are so old and ragged just like the sun beds. She was saving them to reuse what a joke. The hotel needs some paint a refresh with some new items , it's dated but it needs looking after much more. The cleaner came to my room I had to take the broom of her because she didn't want to do it the next day she did do a better job. The plates at dinner are chipped and a few were dirty the same again update the plates. The food wasn't bad I must say there was a variety of dishes each day, they feed you well. The game machines on site need fixing I lost about €6 The kids club was ok the staff were friendly. The disco nights at the hotel were Repetitive same song same Routine nothing different expect spider man came out to take pictures. I got good points and bad points but I was happy with the stay at all. My 3 year old child enjoyed the time there absolutely. But I need a much more cleaner Hotel. I got a shared taxi to bisofera mall was nice something to do with my child and a bit of shopping. Rancho Texas zoo was boring left a Hour later Took a picture with the parrot which was good Feel free for any questions…
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hoteles Lopez, Director General at HL Paradise Island
Responded 2 days ago
Dear Guest, Thank you for sharing your feedback, and we sincerely apologize for any inconveniences you experienced during your stay at HL Paradise. We will take immediate action to address your concerns and enhance our services. Your input is valuable, and we hope to have the opportunity to welcome you again in the future for an improved experience. Best regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a very very poor vacation. We spent a week in a resort that on the surface looks pretty decent, great staff, good food options in the restaurants, rooms were fine, beds were definitely on the firmer side of being comfortable. The primary issue is the absolutely appalling behaviour of some of the clientele that were on site, but more over management's utter dereliction of duty when dealing with this behaviour. The pool area was left in a filthy condition every single evening. Towels (both pool and room) were left discarded and strewn around the vicinity. Paper cups littered across the entire resort. Plates taken from the restaurant area and left by the pool loungers. Zero sense of personal responsibility by certain guests reinforced by a management team who could care less for the safety and well being of the guests who were there to try enjoy family time as opposed to filling there boots with free booze from sunrise to sunset. Having adults too drunk to stand throwing punches, at 19:15 in the evening (right in the middle of dinner) is completely unacceptable at any standard. But worse still, to find the 2 involved in the fight still onsite, bloodied and battered the following day with zero repercussions is reprehensible. Management's response to complaints from families who's children were left traumatised by these scenes "We are not responsible for people who drink too much" You are responsible. It is your duty to ensure the safety and we'll being of ALL guests. I sincerely feel terrible for the pleasant and friendly staff we encountered, who have to come to earn a living in these conditions. The property at this point seems to be lost to wilful, shameless mismanagement. I've seen complaints about various aspects of the hotel such as hard beds, mould in rooms, insects. These issues can be addressed easily enough with a little bit of investment. However the safety and wellbeing issues will take a full review of hotel policies, a change in personal at a management level and a want to actually be a 4 star resort. But that doesn't look to be on the horizon anytime soon. 4 stars is clearly false advertising.…
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Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: This is NOT a family friendly hotel. It is quite the opposite. Do not bring children here. Its...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hoteles Lopez, Director General at HL Paradise Island
Responded 3 days ago
Dear guest, We appreciate your detailed feedback on your recent stay, and we sincerely regret learning about the negative aspects of your experience. Your concerns are valid, and we want to assure you that we take them very seriously. First and foremost, we apologize for the unacceptable behavior displayed by some guests during your stay and the apparent lack of an effective response from the management. Your safety and well-being, along with that of all our guests, are of paramount importance to us. We are conducting a thorough investigation into the incidents you mentioned and will take appropriate actions to address these issues promptly. Regarding the cleanliness of the pool area and the general resort, we apologize for the inconvenience caused. We are committed to maintaining a clean and pleasant environment for all our guests, and we will be implementing measures to ensure a more diligent approach to cleanliness and order. Your feedback about the management's response to complaints is noted, and we understand the gravity of the situation. We are reviewing our policies and procedures to ensure a more effective handling of such incidents in the future. We genuinely appreciate your understanding and acknowledgment of our staff's efforts despite the challenging conditions. Rest assured, we will take immediate steps to rectify the management issues you have highlighted, and we are committed to providing a safer and more enjoyable environment for our guests. We understand your concerns about the property's current status, and we are actively working towards making necessary changes to regain your trust. We sincerely hope you consider giving us another chance in the future to demonstrate the improvements we are implementing. Thank you for bringing these issues to our attention, and we apologize for any distress caused during your stay. Best Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff were great but I truly feel sorry for them having to put up with many of the clientele that stay here. There was tension daily and physical fighting in the bar area at dinnertime, with no care given to the many young children present. They were not even evicted. The food was OK, good some days, not others, but generally we found something to eat at most meals. The beds are like sleeping on a floor but otherwise the rooms were good. The whole place could do with sprucing up but unless the management are willing to deal with the problem guests then it is not worth putting the money into it.
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Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hoteles Lopez, Director General at HL Paradise Island
Responded 3 days ago
Dear guest, Thank you for your additional feedback, and we appreciate your concerns regarding safety and the behavior of some guests during your stay. We want to provide you with additional information to reassure you that we take specific measures to maintain a secure environment in our hotel. Our establishment is equipped with security systems, including surveillance cameras, allowing us to monitor and respond to any incidents promptly. In the event of mishaps or inappropriate behavior, we work closely with local authorities who promptly attend to address the situation and ensure the safety of all our guests. We want to emphasize that situations like the ones you experienced are isolated incidents, and we are taking proactive measures to prevent and address any problematic behavior. Your safety and well-being are of utmost importance to us, and we are committed to providing an environment where all our guests feel secure and comfortable. We appreciate your understanding and hope that, despite this experience, you will give us the opportunity to demonstrate the quality of our service in future stays. Best Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
23rd November 2023 for 7 nights. Apartment based hotel. First floor, very spacious balcony facing south. Fridge and microwave. Clean and in good decorative order. Walk-in modern shower worked well, adequate hot water. No wash bowl plug, used upturned glass. Bedroom patio door runner very stiff. Beds were firm but we both had no problem with them. Pervasive smell of drains for several days in the vicinity of our apartment. Beds made and floor cleaned most days. Absolutely the best UK TV channel choice and picture quality I have ever come across in Spain/Canaries. We found the choice and availability of food was on par or a bit better than other all inclusive hotels we have stayed at on Lanzarote. Staff were noticeably friendly and welcoming. The pool was functioning normally and there were adequate sunbeds. Bins were emptied regularly and grounds were generally tidy of leaves and rubbish. …
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hoteles Lopez, Director General at HL Paradise Island
Responded 3 days ago
Dear guest, Thank you for providing detailed feedback on your recent stay with us. We are pleased to hear that overall, your experience was positive and that our apartment-based hotel worked well for you during your 7-night stay. It's delightful to know that you enjoyed the spacious balcony with a southern view, along with the amenities provided in the apartment, such as the fridge and microwave. We appreciate your acknowledgment of the cleanliness and good decorative order of the facilities. We apologize for any inconvenience caused by the drains, and we assure you that we will address this issue promptly to enhance the overall experience for our guests. We are glad that you found the walk-in modern shower to be efficient with adequate hot water, and we appreciate your resourcefulness in handling the wash bowl plug situation. Your feedback on the beds, UK TV channel choice, and picture quality is valuable to us, and we are thrilled to have provided a positive experience in these aspects. It's heartening to hear that the staff's friendliness and welcoming demeanor left a positive impression on you. We strive to create a warm and inviting atmosphere for our guests. We are also grateful for your positive comments on the pool, sunbed availability, and the cleanliness of the grounds. Your observations are important to us as we continuously aim to provide a high standard of service. Once again, thank you for choosing to stay with us. We look forward to the opportunity to welcome you back in the future and provide an even more enjoyable experience. Best regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great value, food excellent. We stayed for a week in Nov with our 11 yo son, for what we paid and what we got we were really pleased. Main pool out of use but could use sister hotel, only one slide out of use and many others. We ate different foods each night and found the quality and options great. Hotel is a little way out but we hired a car. Staff were good, entertainment is not usually our thing but enjoyable. Room basic but was clean for us.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hoteles Lopez, Director General at HL Paradise Island
Responded 3 days ago
Dear guest, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a good stay and found great value in our offerings. It's wonderful to know that you enjoyed the excellent food options during your week-long stay with your 11-year-old son. We appreciate your understanding regarding the temporary closure of the main pool and the slide, and we're glad you were able to utilize the facilities at our sister hotel. We're also pleased to hear that you found the variety and quality of the food to be great, and it's heartening to know that the staff and entertainment added to your overall positive experience. Your feedback on the cleanliness of the room is much appreciated. We strive to provide a memorable and enjoyable experience for our guests, and we are grateful for your kind words. If there is anything specific you think we did well or areas where we can further improve, please feel free to share. We hope to welcome you back for another great stay in the future. Thank you for choosing to stay with us. Best Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would not stay at this hotel again, when we arrived the shower head was of the wall but this didn’t bother me at first till my experience just got worse! Alcohol is definitely watered down! Me my son and partner became very ill our last 2 nights of our holiday, server sickness and dihoreea my son is 1 year old and sleeps in a cot he took bad in the middle of the night and was sick all over his cot, I rang up to reception for bedding and blanket for him they came with just 1 sheet and said I would need to wait till the morning, the following morning he continued to be sick ect I rang and asked for my room to be cleaned and all beds to be done as we where all unwell they said someone would come asap a hour went by my son was getting tired and had no where to sleep as he had sick on his sheets I rang back and explained this and they said I would need to wait as they do the room in order so I said is my son expected to just lie in his own sick it took another hour to for someone to come and she barley cleaned the room at all. Speaking to one of our neighbours he said he had been poorly to with sickness and had ate the same as us at the restaurant so I believe it be to be food posing! Rooms are very bad with ants ect in them am covered in bites I just had a bad overall experience tbh …
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hoteles Lopez, Director General at HL Paradise Island
Responded 3 days ago
Dear guest, We sincerely regret the inconveniences you experienced during your stay at our hotel, and we appreciate your feedback. The satisfaction of our guests is of utmost importance to us, and we want to address your concerns appropriately. Regarding the health issues you mentioned, we would like to inform you that, as of now, we have not received reports of other guests experiencing similar illnesses during the same period. The health and well-being of our guests are paramount to us. We would like to emphasize that, in cases of illness during the stay, it is crucial for guests to seek medical attention and provide us with a medical report to address any health-related issues properly. Unfortunately, we have not received medical reports in connection with your specific situation. We understand that circumstances can be challenging, and we apologize for any inconvenience you may have experienced. We are committed to ensuring the safety and well-being of our guests and take all health-related concerns seriously. If you have more details or information that can help us better understand the situation, we would appreciate it if you could contact us directly. We are here to address your concerns and take the necessary steps to improve our services. Thank you for your understanding. Sincerely, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself is in need of an update but the staff are very helpful. The major issue with this hotel is it's clientele. Lots of fights, drunken behaviour and even in front of kids. Simply. Not. Right. And needs to be dealt with to seriously improve this place. Lots of positives from the food and the pools etc. But hotel management need to look hard in the mirror on who they allow in and manage their policies to deal with these people. Why go on holiday to fight and scream. Madness
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Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hoteles Lopez, Director General at HL Paradise Island
Responded 6 days ago
Dear guest, We genuinely regret that your experience did not meet your expectations during your brief visit. We value your feedback and will take steps to improve. While we understand your disappointment, we'd like to highlight that we have received other positive reviews, and we continuously strive to deliver quality service. We appreciate your honesty and hope to have the opportunity to provide a more satisfying experience in the future. Sincerely, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Avoid at all costs! We’ve been here since 29th November. every night there has been a fight or the police have been here. men acting like animals can’t handle there drink hitting women staff and pushing children out of the way to fight. we’ve spend most of our time in the sister hotel and the beach. the same man who’s causing all the trouble was arrested for one night there’s blood everywhere the second time and they still didn’t kick him out he is in the next room to us and we have to listen to it all day long. as a family resort manager needs the sack telling us there’s nothing she can do if people drink too much. which clearly there is get them out!!! children and traumatised would never return here again and when we turned up to our room it was full of mould next to where we sleep. we’ve not had the best experience here. it’s filthy. they need to learn how to run a hotel properly or just shut the place down!! use the sister hotel if you’ve booked I advise to swap!!!! sister hotel is a million times better.…
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Hoteles Lopez, Director General at HL Paradise Island
Responded 3 days ago
Dear guest, I'm sorry to hear that your experience at our hotel hasn't been satisfactory. We appreciate your feedback and want to assure you that we are committed to providing a safe and enjoyable environment for all our guests. We understand your concerns regarding the inappropriate behavior of some customers. We want to assure you that we take these situations very seriously, and we are taking steps to address and prevent future similar incidents. The safety and comfort of our guests are of the utmost importance to us. Regarding the specific issues you mentioned, such as mold in the room, we have taken immediate action to address and resolve this situation. We appreciate you bringing these issues to our attention as it gives us the opportunity to improve and provide better service to our guests. Once again, we apologize for any inconvenience you may have experienced during your stay. We value your feedback, and we are actively working to ensure that future visits are more enjoyable. If you decide to give us another chance, we would love to demonstrate our commitment to providing a positive experience for all our guests. Best regards, THe Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Not great and won’t be going back. The rooms were dirty and in need of repair. Found hair in the shower when we arrived and the mirror looked like it had caustic soda thrown over it. The door handles were hanging off and the whole area needed updating and painting. Kids enjoyed the water park and the staff were very friendly though. It’s a 20 min walk into Playa Blanca and taxis can take a while to come. The food was OK but basic and we ended up eating out a lot. I wouldn’t stay here again.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Taxis are in short supply so be prepared to wait a while.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hoteles Lopez, Director General at HL Paradise Island
Responded 1 week ago
Dear guest, I understand that your experience was not the best, and I apologize for any inconvenience you encountered during your stay. I appreciate you highlighting some positive aspects, such as the friendly staff and the enjoyment of the water park by the kids. Regarding cleanliness and maintenance issues, it might have been an isolated incident or a mistake in room preparation. Nevertheless, your feedback is crucial and should be considered by the hotel staff for necessary improvements. As for the location and food, I understand that the distance to Playa Blanca and the quality of the food were less satisfactory for you. Tastes can vary, and diverse opinions are valuable for other travelers to make informed decisions. I appreciate your honesty, and I hope that in future instances, you have more positive experiences in your travels. Best regards The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$132 - US$177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aparthotel paradise island hotel playa blanca, paradise island lanzarote, aparthotel paradise island playa blanca, paradise island playa blanca
FORMERLY KNOWN AS
Aparthotel Paradise Island
LOCATION
SpainCanary IslandsLanzarotePlaya Blanca
NUMBER OF ROOMS
290
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Claim Your ListingHL PARADISE ISLAND - Updated 2023 Reviews (Playa Blanca, Spain)
Frequently Asked Questions about HL Paradise Island
What are some of the property amenities at HL Paradise Island?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at HL Paradise Island?
Top room amenities include air conditioning, a refrigerator, and a seating area.
What food & drink options are available at HL Paradise Island?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Are there opportunities to exercise at HL Paradise Island?
Yes, guests have access to a pool and a fitness centre during their stay.
Does HL Paradise Island have an airport shuttle?
Yes, HL Paradise Island offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at HL Paradise Island?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at HL Paradise Island?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Dutch.
Is HL Paradise Island accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.