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St. Constantin Hotel

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Traveller (736)
Room & Suite (242)
Pool & Beach (163)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
St.Constantin Hotel is set on the island of Crete in the peaceful area of Gouves Village,20 km from the airport and 25 km from Heraklion City Center.The atmosphere of St.Constantin Hotel will charm the visitor and the warm hospitality will embrace your every moment during your stay. St.Constantin Hotel consists of 134 rooms, which are divided in Double and Family rooms.
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Property amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Airport Transportation
Babysitting
Children Activities (Kid / Family Friendly)
Indoor pool
Laundry Service
Multilingual Staff
Outdoor pool
Sauna
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Room features
Air Conditioning
Family Rooms
Kitchenette
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Safe
Family
HOTEL CLASS
Hotel links
Visit hotel website

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
24Restaurantswithin 0.75 miles
10Attractionswithin 0.75 miles
1,073Reviews
1,050Photos
170Q+A
100Room tips
Traveller rating
  • 466
  • 320
  • 165
  • 64
  • 58
Time of year
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  • English
Popular mentions
+7
Firstly if you have mobility issues this isn't the place for you due to very steep ramps. This hotel is like 2 different hotels in one. We stayed in the new block which opened in June and it is beautiful really lovely and quiet, very modern but lacking in storage space so we
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Response from George P, Γενικός Διευθυντής at St. Constantin Hotel
Responded 5 Nov 2018
Dear Sandra J, We would like to thank you for spending your time to write this review about our Hotel and share your experience you had with us and also we would like to thank you for your kind words about your room. We always take seriously under consideration all our guests’ remarks, as we believe that their feedback can improve our services. Unfortunately, your review will not help any future guest because it is not honest and we would like to point some things out. Regarding to your insulting and untrue comments about the food in the main restaurant, we would like to inform you that the quality of the food we serve is one of the most important assets to us. All kinds of meat, vegetables and fruits we serve are fresh. Most of our food is cooked with local organic olive oil, which is known for its unique taste and its beneficial attributes in human’s health. The pastries are fresh and made in house. All the ingredients we use are being selected carefully and they have the approval of the Greek Ministry of Agricultural Growth and Food. The main restaurant offers on a daily basis more than 20 different recipes that differ day by day, more than 15 different fresh salads, a kid’s corner and in addition we have a live show cooking during breakfast, lunch and dinner. We have prepared a 2 week menu for the main restaurant so that the guests that stay for more than 1 week will not find it repetitive. We accept that it is very difficult to satisfy all the guests that come from different cuisine cultures and for this reason we use the best ingredients we find in the local market, but as we realize from your review and make us no impression, there was no possibility to like any of our recipes, at the moment that you are comparing the famous for its health benefits Cretan cuisine with a fast food recipe. Also, we would like to inform you that during your stay here we never cooked rabbit, but we cooked pork, beef, turkey, chicken, duck and lamb. Another thing that you mention in your review and is not true is that the food at Kalypso Snack bar was leftovers from breakfast and lunch. We would like to inform you that in our snack bar we offer on a daily basis freshly baked pizza, pasta with tomato sauce, fresh seasonal salad, french fries, 4 different flavors of ice cream, vanilla and chocolate cake and biscuits. The food we serve there is fresh and replaced regularly during the working hours of the snack bar. Also the food is kept heated in 60-70 degrees Celsius as the Greek Hygiene laws command. For all the guests that wish their food to be hotter than we serve it, we have a microwave oven which can be used for this purpose. We feel sorry about your comments concerning the food in the restaurant and the snack bar, but we cannot accept them as they are totally untrue and they are insulting us and the best proof for the quality and taste of our food are the countless reviews from our guests in TripAdvisor that are praising our food selections in our buffet and a la carte restaurants. To your comment about the water slides, we would like to remind you that the water slides were open for our guests daily from 11:00 till 13:00, and we never chained off during their operation. Finally, concerning your comment about the animation program, we would like to inform you that our animation team execute daily activities (pool games, darts, stretching, aqua gym etc.) were your kids could take part if they wanted and every evening, the night animation which includes mini disco for the kids and after that, shows and games for adults. We would like also to inform you that in our hotel we have a kids club with kids’ animators. Also, we would like to inform you that the animation show was presented in two languages at this time of the season, firstly in English and then in French, as our guests were mainly from these two countries. Moreover, we found it unfair to find out from Trip Advisor that you faced a few issues, by the time that you could have mentioned your problems in our reception staff. In conclusion we would like thank you again for choosing St. Constantin Hotel for your latest holidays in Crete. We will continue working on improving our high quality services with great enthusiasm and we will be more than happy to accommodate you in the future so that you will give us a chance to prove you that we deserve better and more fair criticism. With kind regards, George K. Pagonakis Hotel Manager St. Constantin Hotel
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Hotel's Favourite
We had 17 Nights at the hotel we were there 2017 as well. Our room was very clean and quite 405 All the staff were wonderful and very helpful. The pools were always clean i could not find any faults with the hotel or service we really had a good time the bar staff were great
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Response from George P, Γενικός Διευθυντής at St. Constantin Hotel
Responded 19 Oct 2018
Dear carolemooney811, We read your review with great pleasure and thank you for your nice words for our staff in general but for those you chose to name as well. Be sure that we are going to praise our staff on your behalf to make them keep up the good work and contribute this way to making your holiday unforgettable! We also greatly appreciate your highlight on our cleanliness and our All Inclusive type of meal plan. Once more we thank you for sharing your experience with us and look forward to serving you again next summer. With best regards, George K. Pagonakis Hotel Manager St. Constantin Hotel
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Room 101 very large needs up dating small bathroom don't have a bath as all the water comes back up and floods bathroom no English channels on tv don't leave doors open on balcony as mosquitoes will be in staff great food fantastic not a lot to do in the evening as very little
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Response from George P, Γενικός Διευθυντής at St. Constantin Hotel
Responded 2 Nov 2018
Dear lorraine b, We are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Also, we would like to thank you for your kind words towards our staff, spa team and food selection. On the other hand, we are sad to know that you were not satisfied with the room that we accommodated you in. Furthermore, we would like to apologize for the problem with the drainage system in your bathroom. As soon as we were informed about the problem, we took all the necessary actions to fix it and to ensure that other guests of your room will not face this problem again. Also, we would like to remind you that the rooms are equipped with satellite TV with 40 plus satellite channels including many English speaking channels. Regarding to your comment about our animation team and their entertaining program we would like to inform you that their daily activities are among others, water polo, water volleyball, darts, stretching, aqua gym etc. The night show includes mini disco for the kids and shows for adults like music and quiz games, bingo, karaoke, sketches, dancing competitions etc. In conclusion we would like to thank you for preferring St. Constantin Hotel for your recent holidays in Crete this summer and for your nice words about our staff, food selection and spa team. We will take under consideration your well-intended feedback and we promise you that we will improve the fields that you mentioned for next year. We would be more than happy to accommodate you in our Hotel in the future and prove to you that we were improved and also that we deserve better rating. With kind regards, George K. Pagonakis Hotell Manager St. Constantin Hotel
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Lovely time at the St.Constantin hotel. Second visit this one was better. They have spent lots of money updating the hotel. Food was really good. Loved the salads. Lots on offer each day. Meat a plenty. Pasta each day, but on offer was there three varieties, never had that
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Response from George P, Γενικός Διευθυντής at St. Constantin Hotel
Responded 2 Nov 2018
Dear snapon69_99, Thank you for staying at the St. Constantin Hotel and for taking the time to write a review. Guest satisfaction is our primary concern and it is always a pleasure to learn when we have met our guests’ expectations. More specifically, we are delighted that you enjoyed our food and drinks selections, accommodations and staff service. We thank you again for your kind comments and look forward to welcoming you once more back to our hotel. With best regards, George K. Pagonakis Hotel Manager St. Constantin Hotel
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We first noticed very cheap plastic cups for all drinks and a sign on the bar saying "only 1 drink per person". The range of drinks seemed limited. However we needn't of worried. Within a couple of days we realised that you could basically ask for any cocktail you wanted and the
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Response from George P, Γενικός Διευθυντής at St. Constantin Hotel
Responded 2 Nov 2018
Dear Mike T, Thank you for having selected the St. Constantin Hotel for your trip earlier this season. It is indeed a pleasure to learn that your stay with us was a memorable one, enhanced by your dining experience at our Asteria BBQ rooftop restaurant and Dolphin Beach restaurant. We have also noted that you enjoyed our accommodations as well as staff service and would like to thank you for your recommendation. We look forward to welcoming you back to our island and the St. Constantin Hotel. With best regards, George K. Pagonakis Hotel Manager St. Constantin Hotel
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All photosTravellerRoom & SuitePool & BeachDining Family and Play Areas
Professional photo exclusively commissioned by TripAdvisorSt. Constantin Hotel
The Superior Double Room (Side Sea View) at the St. Constantin Hotel
Professional photo exclusively commissioned by TripAdvisorSt. Constantin Hotel
The Superior Double Room (Side Sea View) at the St. Constantin Hotel
Professional photo exclusively commissioned by TripAdvisorSt. Constantin Hotel
The Deluxe Room (Pool and Garden View) at the St. Constantin Hotel
Výhled z hotelu
immense télé et facile à regarder sur son tabouret
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Yes, May would be excellent, we went in October and the weather was good then, low 20s. xx
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Hi we always go in Oct to. The first October it was very hot however last yr we had intermittent weather. Cloudy till about 11 then the sun came out but I would say it was only about 65. Evening quite cool had to wear a jacket. Food is very good. They had show cooking outside, this was a change from our last visit. My husband is a very English eating sort of guy, but he loved all the meats they were cooking. I eat pasta and salads all great . When I do eat hot food I like it piping, so I used the microwave to make sure it was hot enough for me.
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I think you will find the bar closed it often closes around 12. Definitely take hangers. We had a very large room and an extra room. Two beds in the extra room would be for kids and we had a six foot bed for us. However there is only a small wardrobe.
1 vote
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We had a superior room (don't know how rooms differ) It had wardrobes and a lovely bathroom. It was huge!
1 vote
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Very basic
1 vote
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12345634
"You will have to pay room tax and if you want wiwif wll have to pay for that too"
"We stayed in 913 it was perfect but view of the spa"
"Move entertainment to another area."
"Ask for a room away from the main bar as there is a lot of evening noise. "
"931 gave us decent views"
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PRICE RANGE
US$78 - US$274 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
st. constantin village hotel gouvesst constantin village heraklion
LOCATION
GreeceCreteHeraklion PrefectureGouvesKato Gouves
NUMBER OF ROOMS
155
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