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Grand Mercure Puka Park Resort

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Traveller (200)
Room & Suite (62)
Dining (15)
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Overview
  • Excellent42%
  • Very good34%
  • Average15%
  • Poor6%
  • Terrible3%
Travellers talk about
“puka park resort”(51 reviews)
“golf cart”(24 reviews)
“main building”(28 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (821)
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252
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26
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310
252
117
53
26
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All reviewspuka park resortgolf cartmain buildingmiha restaurantsteep hilltree houseunderfloor heatingnative bushbreakfast and dinnerbush settingtennis courtsbird lifenew zealandcoromandel peninsulaspa poollong weekendbeautiful beach
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271 - 275 of 758 reviews
Reviewed 9 January 2016

Took a little to find the hotel but once we did we loved it. Hidden in a forest location but only minutes to the beach. Upon our arrival we found the manager to be very friendly and helpful. Explaining all the facilities within the resort...More

Thank Ajax73
Response from AccorVacationClub, General Manager at Grand Mercure Puka Park ResortResponded 14 January 2016

Hi Ajax73, thanks for taking the time to write a review. I'm so glad you enjoyed your time in our forest hideaway. We certainly have a special location on the side of Mt Pauanui. Regards, Scott Hartley General Manager

Reviewed 6 January 2016

Warning. This property is very hard to find. We used Google maps to find the town but there is a serious void when you get close to the Resort and the app will send you back out of town. The property is hidden in a...More

Thank Skipwah
Response from AccorVacationClub, General Manager at Grand Mercure Puka Park ResortResponded 7 January 2016

Hello Skipwah, thank you for your review. I must admit I am very surprised to receive this review and I am truly sorry that you left with a negative opinion of our beautiful resort. We pride ourselves on the relaxing getaway we offer our guests....More

Reviewed 5 January 2016

We enjoyed our stay at Puka Park as our room was spacious with a nice view. The amenities were of good quality. Our only problem with the room was the shutter doors that were difficult to drag across the ensuite when you wanted to use...More

Thank WpgPrincess
Response from AccorVacationClub, General Manager at Grand Mercure Puka Park ResortResponded 7 January 2016

Hello WpgPrincess, thank yo for taking the time to write your review. I apologise for the confusion with your bill on NYE, and thank you for the feedback. Regards, Scott Hartley General Manager

Reviewed 3 January 2016

We had a nice stay, staff were very nice and always available for golf buggy pickup, room was very good and peaceful, restaurant we liked as we ate there twice. Nice easy walk to the beach and lovely area to be in.

Thank frank360
Response from AccorVacationClub, General Manager at Grand Mercure Puka Park ResortResponded 7 January 2016

Hello frank360, thank you for your review. Happy to hear that you enjoyed a peaceful stay with us. Regards, Scott Hartley General Manager

Reviewed 2 January 2016

We arrived at the Grand Mercure in the pouring rain. But it is a charming resort, with cabins tucked away in the woods, complete with a fire place (which we did need), some units with laundry, kitchen facilities. The dining room is fabulous and the...More

Thank SignoraCalma
Response from AccorVacationClub, General Manager at Grand Mercure Puka Park ResortResponded 2 January 2016

Hello SignoraCalma, thank you for this review. We work very closely with some great tour operators around the region and Willie and Sarni from Coromandel Adventures are certainly up there with the best. I hope you have had some better weather since you left us...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Room Service
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Business Centre with Internet Access
Concierge
Self-Serve Laundry
Room amenities
Refrigerator in room
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Tennis Court
Outdoor pool
Details
Price range
US$102 - US$382 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$102 - US$382 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (200)
Room & Suite (62)
Dining (15)
Pool & Beach (8)
Questions & Answers
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Annette H
13 May 2018|
AnswerShow all 5 answers
Response from Olaf M | Reviewed this property |
I believe it did. During our stay I had the impression that the units had undergone some form of an upgrade or remodel. Everything looked clean and new.
1
Vote
Annette H
13 May 2018|
AnswerShow all 5 answers
Response from ChrisLee1275 | Reviewed this property |
Stayed their last November. Don't know if it has been refurbed but appear claen and well decorated.
1
Vote
Laina S
28 November 2017|
AnswerShow all 2 answers
Response from ChrisLee1275 | Reviewed this property |
We deliberately left the computer and tablet at home so can't confirm but there was a router in the room and details how to get on line in the room.
0
Votes
Room Tips
"We had number 1, nice easy walk to the bar / restaurant - it is very steep generally at the hotel."
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"Room 42 is level with the restaurant so you don't have a huge hill to climb each time to get to your room"
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"Book a Lower lodges if mobility is not good."
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"Get a golf buggy to deliver you and your luggage to your room."
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